P
Pam
Hi -
I hope I'm directing this request to the correct newsgroup, because I
couldn't find another one that seemed more appropriate. I've been having
lots of computer problems, and I've had to uninstall several CD/DVD-related
programs in an attempt to get my DVD drive and CD drive to recognize when a
disk is put in. That part seems to be fixed now, but with all the
troubleshooting, I had to use System Restore several times. Now that I've
returned to the original restore point, Windows Installer pops up every time
I restart the computer telling me that it is preparing to install Roxio Easy
CD Creator 7. That's one of the programs I had to uninstall during the
troubleshooting time. Then it immediately puts up a box that says that it's
unable to find the certificate file. I click ok, then another box pops up
with this message - "There was a problem authenticating your version.
Please make sure you system is set to the current date." When I try to
uninstall Roxio using the Add and Remove Programs feature, I get those same
two boxes. I, therefore, can neither install nor uninstall the program.
The Roxio program came bundled with my DVD drive, and I have the original
installation CD for it. When I put the CD in the drive, it starts to
install, and then those same two messages come up yet again, and it tells me
that the installation was interrupted before it could be completed. Can
someone tell me where to find this so-called authentication and certificate
file? I'd really just prefer to remove this program from my computer
completely and then do a new install with the CD. I'd certainly appreciate
any suggestions you might have. .....Pam
I'm running Windows XP Home Edition with SP2.
I hope I'm directing this request to the correct newsgroup, because I
couldn't find another one that seemed more appropriate. I've been having
lots of computer problems, and I've had to uninstall several CD/DVD-related
programs in an attempt to get my DVD drive and CD drive to recognize when a
disk is put in. That part seems to be fixed now, but with all the
troubleshooting, I had to use System Restore several times. Now that I've
returned to the original restore point, Windows Installer pops up every time
I restart the computer telling me that it is preparing to install Roxio Easy
CD Creator 7. That's one of the programs I had to uninstall during the
troubleshooting time. Then it immediately puts up a box that says that it's
unable to find the certificate file. I click ok, then another box pops up
with this message - "There was a problem authenticating your version.
Please make sure you system is set to the current date." When I try to
uninstall Roxio using the Add and Remove Programs feature, I get those same
two boxes. I, therefore, can neither install nor uninstall the program.
The Roxio program came bundled with my DVD drive, and I have the original
installation CD for it. When I put the CD in the drive, it starts to
install, and then those same two messages come up yet again, and it tells me
that the installation was interrupted before it could be completed. Can
someone tell me where to find this so-called authentication and certificate
file? I'd really just prefer to remove this program from my computer
completely and then do a new install with the CD. I'd certainly appreciate
any suggestions you might have. .....Pam
I'm running Windows XP Home Edition with SP2.