Problems with Norton Internet Security 2003 and 2004 (using XP and NTFS)

[Hm]

Hi,

Hi,

I really hope someone can help me with this because I am really
stumped.

I am a long term user and fan of NIS, and am still running NIS 2002 on
my old PC. I have also recently installed NIS 2004 on both my
Brothers' PCs with no problems. However I have just built a new PC for
myself with:

Gigabyte GA-7N400 Pro2 motherboard
Athlon XP2800+
512 Mb Crucial 3200 DDR RAM
Fightech Radeon 9600XT video card
Maxtor 6Y080M0 Plus 9 80Gb Serial ATA HDD
Windows XP Home (+ SP1) and DX9.0b
400Watt PSU

I just can't install NIS 2003 or 2004 on this PC.

This PC has been running completely stably for a week (It has not been
overclocked in any way). I have run many benchmarks (3dMark 2000,
2001, 2003 and Aquamark on it and achieved excellent results. I have
also run MemTest to check the memory and the CPU runs at a temperature
of 47 to 50. I have used it to play games constantly over this period
with no problems.

Everything was fine till I wanted to connect to the Internet with this
PC and so I installed Norton Internet Security 2003 that came bundled
with the motherboard. It appeared to install ok, but during the 1st
re-boot it would not boot up, so I had to go back to my last working
configuration. I had a copy of NIS 2002 that I use on my other PC so I
decided to try that. It had no problems - I was able to install it ok,
and so I assumed there was a problem with the bundled software.

Rather than wait for a new copy of this I just decided to buy NIS
2004. When that arrived I installed it (apparently successfully), but
on the 1st reboot this time it brought up the XP desktop very briefly
but then crashed within a couple of seconds and went into re-boot mode
again. This loop continued and teh only way out was to interupt it
with F8 and choose to revert back to last working configuration.

I have tried installing and uninstalling repeatedly, disabling XPs
firewall and downloading all XP updates with no success . The same
thing happens every time. NIS 2002 installs successfully, 2003 and
2004 won't install. Beacause of this I can't use my broadband
connection on this PC.

Norton's support seems non existant - I see lots of complaints about
2004 on various review sites but there is no mention of any problems
on Norton's site and no way of contacting their technical support.

The only 2 things I can think are different between my PC and my
Brothers' PCs is that I am using a Serial ATA HDD while they are using
IDE and I am using NTFS and they are using FAT32 file systems.

I am totally beaten by this one - can anyone help?
Thanks,

Harry

 

[optikl]

I have tried installing and uninstalling repeatedly, disabling XPs
firewall and downloading all XP updates with no success . The same
thing happens every time. NIS 2002 installs successfully, 2003 and
2004 won't install. Beacause of this I can't use my broadband
connection on this PC.

Norton's support seems non existant - I see lots of complaints about
2004 on various review sites but there is no mention of any problems
on Norton's site and no way of contacting their technical support.

The only 2 things I can think are different between my PC and my
Brothers' PCs is that I am using a Serial ATA HDD while they are using
IDE and I am using NTFS and they are using FAT32 file systems.

I am totally beaten by this one - can anyone help?
Thanks,

Harry

I can't help you with your specific problem, but I will suggest that you
can use your B/B connection. Just enable the XP firewall. It will at
least insure you have protection from most intrusions. Or buy a cheap
router. As far as NIS is concerned, it could be any number of things,
what with all of the extras added recently just to the NAV component.
Until you find a solution, you could reinstall NIS 2002 or use a
freeware solution, until you work this out.

 

[Hm]

Tried a few more things and can now say for sure that the problem is
not related to NAV but some other component in NIS.

I Changed my BIOS settings to disable Onboard LAN chip and Onboard
RAID (not really expecting this to make a difference.
I made sure my XP Firewall was completely disabled.
I manually deleted lots of 'Norton', 'Symantec' and 'Liveupdate'
entries left in the registry and ran both SYMCLN and RNAV utilities
(available on Symantec's site).

I then tried installing NIS2004 again but this time choosing not to
install NAV.

The same thing happened and I had to restore from the checkpoint I
created before the install.

I guess I'll just have to buy another product like McCafee or Zone
alarm and hope that works for me.

PS any way to install NAV alone from a NIS disk?

Thanks,

Harry

 

[Hm]

Hi there,

By the way, when the XP rebott crashes it does so with this message:

"driver_IRQL_not_less_or_equal

Any idea what this might refer to?

Thanks

 

[Hm]

Hi, and thanks for the reply.

I have another problem now. Having uninstalled NIS for the last time I
tried to Start myXP IPv6 Internet Connection Firewall. It now fails
to start with teh message

'the IPv6 Internet Connection Firewall service terminated with service
specific error 2147952447(0x8007273F).

Anyone encountered this before?

Harry