problems with acrobat 6.0

[Jae Ellison]

I have xp OS and I have several user logons on my PC. From one of my user
logon(administrator capabiltiy) is not able to open PDF files. It tries to
launch Acrobat and freezes. However, from my other user logons, I am able
to open PDF files a d acrobat works fine. I am assuming that my user logon
with admin capability has some corrupt file and is not able to open PDF
file. I removed the apps and installed Acrobat 6.0. Failing that I
installed acrobat 6.01, but still failed.

Can someone help me?

Thanks for your help.

Jae
(e-mail address removed)

 

[Kelly]

Hi Jae,

Windows XP Adobe Install Notes:
http://www.adobe.com/products/XPinstallnotes.html

 

[Jae Ellison]

Thanks for the info. However, the web site you mentioned is not helpful
to me. I not upgrading XP. In fact, acrobat 6.0 used to work couple weeks
ago and suddenly start having problems. I logon as guest user and access
acrobat and it worked but when I logon as admin to access acrobat, it
freezes. I installed acrobat 6.01 thinking it will solve current problem
but didn't. I removed 6.01 and installed back 6.0 since it used to work.

Of course I don't resolve freezing issue yet, but from guest logon I am
able to access acrobat(C:\Program Files\Adobe\Acrobat 6.0\Reader\AcroRd32)
even though same program files are used in both instances.

I am assuming that some files in admin user logon got corrupted and that
is why user admin is not able to access acrobat whereas guest user logon is
able to access acrobat.

Any ideas on which files might be corrupted? Any ideas on how to correct
this problem?

Thanks,

 

[Rob Schneider]

I believe that Adobe has an online forum accessible via their web site
on which you can post questions.

Hope this is useful to you. Let us know.

rms

 

[roger]

Hi Jae,

Try this:
Find and delete the file Acrofnt06.lst, located in C:\Documents and
Settings\Username\Local configuration\Program
data\Adobe\Acrobat\6.0\Cache

Also delete this folder: C:\Documents and Settings\Username\Program
data\Adobe\Acrobat\6.0

They will be recreated next time you start Acrobat, see if this helps.


Good luck

 

[Jae Ellison]

Didn't help. For now I save the file in shared document and login as a
guest and view the pdf file. Are there any other suggestions?

Thanks in advance,

Jae

Hi Jae,

Try this:
Find and delete the file Acrofnt06.lst, located in C:\Documents and
Settings\Username\Local configuration\Program
data\Adobe\Acrobat\6.0\Cache

Also delete this folder: C:\Documents and Settings\Username\Program
data\Adobe\Acrobat\6.0

They will be recreated next time you start Acrobat, see if this helps.


Good luck


I
am of
my

logons,
I am

 

[Guest]

Hi there, I have a simular problem. Reader works ok on the guest part but not on the user part
When trying to start reader, the loginpicture freezes and nothing else happens, results in a ree-start of the computer