Problems using program

[Scott]

I cant use any ofthe system explorers. I recently had to
do a system recovery and reinstall antispyware. I could
use them before the revery, but now they are not listed
under system explorers. also the realtime protection is
inactive and I can't activate it. I ran update a few
times and I have uninstalled and reinstalled a couple of
time with no luck. Any suggestions?

 

[Bill Sanderson]

Are you running any Norton suites products?

 

[Guest]

Yes, I have norton internet security 2004.

-----Original Message-----
Are you running any Norton suites products?
--
FAQ for Microsoft Antispyware:
http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm




.

 

[Bill Sanderson]

I don't have evidence from these groups which would suggest a causal
relationship here, so I won't say "aha."

I'm not sure whether we've got folks with these symptoms who are not running
Norton products, but that's really not fair, either--I've seen plenty of
issues that get blamed on whatever application the users in a particular
office use all the time.

So--I don't have help for you. I hate admitting that, but it is true for a
large number of issues with this product. I'm hoping that a new build will
help, eventually.

I've even spent a small amount of time trying to create this symptom myself.
I tested NIS2005 and had no issues.

 

[Guest]

Well, I thank you for your reply and trying to help out,
that is all one can ask for. The really weird thing is
that I installed this program before(I had norton
products installed then) and it worked fine. Now, after
my system crashed and I don't have norton installed
anymore either, I am having this trouble. I just tried
again today to uninstall everything completely and
install it a again and I am having the same trouble. Are
there any files left after the uninstall that might stay
on my computer and somehow affect the configuration when
I install the program again? I am at a loss, I really
liked the program, so I will continue to trouble shoot
the problem. Do you know anywhere else I could look for
help?

 

[Bill Sanderson]

There are files in the installation folder--you can remove that folder
entirely, unless there are quarantined items you need to preserve.

There are files in \system32--it appears to me as though all of gc*.* on my
system relate to Microsoft Antispyware, but that's a dangerous
generalization to make--you might rename them in a systematic way. There
may also be other files in system32, but I haven't worked out a list--I've
done well deleting the installation folder and gc*.* on a VPC I was having
trouble with. There are also registry entries--I'd ignore them for now.

You might check out Norton's manual uninstall instructions for the software
you had in place. If they have an automated uninstaller, it may be worth
running--it might clean up some leftovers.

I don't know a better place than here for this kind of support, I'm afraid.
If you can't get around this now, I'd love to hear back from you when a new
build is released. I can't predict when that would be, however.

 

[Dracondo]

It could be the Autoexec.bat and config.nt files have
been corupted in the c:\windows\system32. go to
c:\windows\repair and see of a copy is there. if so drag
a copy to the system32 directory. hope this helps.

 

[Bill Sanderson]

Actually, we probably now have a fix for this issue--see Announcements for
my post with todays date.

 

[Bill Sanderson]

Scott - if you are still out there--check Announcements for a message which
may well fix this for you.