Problems installing Norton Internet Security 2004

[Guest]

I had NIS 2004 installed and running when I got an error message saying that my Virus Scan had been tampered with and requesting an un-install. After several attempts, I uninstalled, scrubed my system of Symantec files and attempted a re-install which continues to fail, even after spending an hour on the phone with Symantec tech.

I get an errror message during the install that reads: Page Fault in GDI32.dll. The Symantec techs say that its beacuse Internet Exploroer 6 is corrupted. As far as I can tell all updates are in place and are successful. Can anyone provide a remidy as I'm unable to install any Anti Virus software at this time?

Thanks

 

[Frank Saunders, MS-MVP]

I had NIS 2004 installed and running when I got an error message
saying that my Virus Scan had been tampered with and requesting an
un-install. After several attempts, I uninstalled, scrubed my system
of Symantec files and attempted a re-install which continues to fail,
even after spending an hour on the phone with Symantec tech.

I get an errror message during the install that reads: Page Fault in
GDI32.dll. The Symantec techs say that its beacuse Internet
Exploroer 6 is corrupted. As far as I can tell all updates are in
place and are successful. Can anyone provide a remidy as I'm unable
to install any Anti Virus software at this time?

Thanks

GDI = Graphics Device Interface
You may need new video drivers. Check the site for your video board
manufacturer. Meanwhile you can do the following:
1. Use the default mouse pointers.
2. Turn down your color depth. (Right click the desktop and choose
Properties | Appearance | Settings) Some people find that increasing color
depth helps.
3. Turn down your graphics hardware acceleration. (For Win 98, Start |
Settings | Control Panel | System | Performance | Graphics button) You will
see little, if any, performance degradation.
4. Turn off your desktop wallpaper.

If these make the problem go away you need new video drivers.

If you have an ATI video board, try adding these lines to System.ini

[display]
DevBMP=0 <--- That's a zero