Problems installing certain programs under Vista Ultimate

[Peter R. Fletcher]

I have had similar problems installing a number of programs under
Vista (Paint Shop Pro X and XI, Roxio MyDVD, Acrobat Reader V8.0, even
a Microsoft Word 2007 file compatibility patch for Office 2003),
though most programs I have installed (including Access XP, Office
2003, PSP 7.0, Acrobat 7.0, and a number of others) have been fine and
my Vista installation seems otherwise to be stable and working
normally.

As an example, I will describe the installation for PSP XI:
The installer runs normally until it is about 80-90% through "copying
files", when an "Installer Information" dialog appears which says:
"Error 1935: An error occurred during the installation of assembly
'Microsoft.MSXML2,publicKeyToken="6bd6b9abf345378f",version="4.20.9818.0",type="win32",processorArchitecture="x86".
Please refer to Help and Support f..."
The installation is then rolled back and aborted.

Installers for the other programs I have mentioned show essentially
the same behaviour, differing only in the details of the "assembly"
descriptiion that appears in the error message - most of the other
installs fail on "Microsoft.VC80.CRT", with various version numbers.

Googling around, I see that there is a suggestion that this sort of
error can occur as a result of other competing software (especially
antivirus software) running during the install, but my installs still
fail with no startup programs and no non-Microsoft Services running.
Any clues or similar experiences?

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exchange.

Please respond to the Newsgroup, so that others may benefit from the exchange.
Peter R. Fletcher

 

[Guest]

Please respond to the Newsgroup, so that others may benefit from the exchange.
Peter R. Fletcher

Real-time antivirus off ?

 

[John Barnes]

There are several methods of installing Acrobat Reader 8.0 so you can
search, since you have 7.0 working I would personally stick with it.

 

[Peter R. Fletcher]

Real-time antivirus off ?

Yes - not initially, but for subsequent attempts I stripped the system
down to no startup programs and no non-Microsoft services.

Please respond to the Newsgroup, so that others may benefit from the exchange.
Peter R. Fletcher

 

[Peter R. Fletcher]

I've tried all the installation tricks that I could find for Acrobat
Reader 8.0 - as you say, there are a number - without success. If it
were only this program that was giving trouble, I would indeed
probably forget about it and use 7.0. I need some of the other
applications that I can't install more. BTW, the Roxio program that is
causing trouble is RecordNow 9 Music Lab Premier - it was on an
upgrade path from MyDVD.

There are several methods of installing Acrobat Reader 8.0 so you can
search, since you have 7.0 working I would personally stick with it.

Please respond to the Newsgroup, so that others may benefit from the exchange.
Peter R. Fletcher

 

[John Barnes]

Unfortunately there are just too many products that are currently
incompatible with Vista, especially the 64-bit versions. You also aren't
the first who couldn't get 8.0 to work even with all the various
work-arounds.

 

[John Barnes]

Incidentally, lots have found FoxIt Reader a better choice for PDF readers.

 

[Bob Ross]

I dumped Acrobat Reader 8 for Foxit too. Solved several incompatibilities
and it is also a tiny, very fast program. The latest version is listed Vista
compatible. Much faster than Reader. I had no problems with PSPro XI.
Another program which causes problems is QuickTime Player. Anything under v
7.1.5. Then there is FlashPlayer, currently v9, old versions remaining in
the system when upgrading, require removal tool.
Bob

 

[Dave Cox]

As an example, I will describe the installation for PSP XI:

Adobe Acrobat 8 and PSP XI Installed without any issues on my system.
Haven't tried to put Roxio or Nero back in as I haven't needed it yet.

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[Peter R. Fletcher]

I have had similar problems installing a number of programs under
Vista (Paint Shop Pro X and XI, Roxio MyDVD, Acrobat Reader V8.0, even
a Microsoft Word 2007 file compatibility patch for Office 2003),
though most programs I have installed (including Access XP, Office
2003, PSP 7.0, Acrobat 7.0, and a number of others) have been fine and
my Vista installation seems otherwise to be stable and working
normally.

The problem turned out to be something that had happened to my Vista
installation - it is still not clear exactly what, when, or why. Doing
an upgrade installation of Vista on top of itself (which solved a
similar problem for someone else) did not help, but a Microsoft Tech
(I used a free MSDN incident) led me to check for the
existence/accessibility of MSMXML.dll in my primary Administrator
persona. When we found it missing, he directed me to create a new
Administrator persona and use that - all the installs then ran without
problems.

Please respond to the Newsgroup, so that others may benefit from the exchange.
Peter R. Fletcher

Please respond to the Newsgroup, so that others may benefit from the exchange.
Peter R. Fletcher