G
Guest
While removing massive amounts of scumware and a few viruses from a
customer's xp home sp1 machine, I noticed that the only thing that displays
in the left-hand pane of explorer is the Desktop folder and under that is a
My Computer folder. There is no + sign to the left of the My Computer folder
and double clicking on My Computer does not expand the tree. If you
right-click on the My Computer folder, the Expand option is greyed out.
Note that this is different from the known problem where the entire left
pane is greyed out or blank.
In order to browse the drive, I had to enable the address bar and manually
type in the locations. Once I browse to a folder, the contents are visible in
the right-hand pane, and it seems to be working ok.
I tried playing with the Explorer settings under Tools - Folder Options -
View but nothing is working.
Since there are a lot of registry sub-keys under
HLKM\Software\Microsoft\Windows\CurrentVersion\Explorer, I was wondering if
anyone has a remedy for this other than comparing each subkey with a good
machine?
Thanks,
Jerry
customer's xp home sp1 machine, I noticed that the only thing that displays
in the left-hand pane of explorer is the Desktop folder and under that is a
My Computer folder. There is no + sign to the left of the My Computer folder
and double clicking on My Computer does not expand the tree. If you
right-click on the My Computer folder, the Expand option is greyed out.
Note that this is different from the known problem where the entire left
pane is greyed out or blank.
In order to browse the drive, I had to enable the address bar and manually
type in the locations. Once I browse to a folder, the contents are visible in
the right-hand pane, and it seems to be working ok.
I tried playing with the Explorer settings under Tools - Folder Options -
View but nothing is working.
Since there are a lot of registry sub-keys under
HLKM\Software\Microsoft\Windows\CurrentVersion\Explorer, I was wondering if
anyone has a remedy for this other than comparing each subkey with a good
machine?
Thanks,
Jerry