Problem with custom form delivery

[Carl Cranstone]

I have a custom form I made myself, contains no code & is pretty basic.

In my organisation, which has multiple Outlook exchanges & 20,000 users over
many locations, if I send the form to myself or anyone on my own exchange,
it works. If I send the form to a user on another exchange, it does not get
delivered. Instead, what happens is an undeliverable notice is returned
some hours later saying it could not be delivered with the time frame
specified.

In addition, if I send the form to a public folder email address (as opposed
to an outlook user mailbox), a similar delay, only now it says it could not
be delivered due to an administrative policy on the server.

Ordinary message emails can be sent to the same addresses no problems. If I
send a blank form, it will be delivered. But as soon as I enter data on the
form, it will not deliver.

I dont have access to the admin side of things, so cant go looking at
exchange settings, policies etc. But any suggestions as to possible reasons
might help as I can pass this on to our IT admin dept who are currently
scratching their heads as to the cause.

Regards

Carl

 

[Sue Mosher [MVP-Outlook]]

I don't know of any setting that would block custom form messages, but you might want to ask in an Exchange admin forum (see http://www.slipstick.com/exs/index.htm#discuss).

As for sending to a public folder, make sure the folder is (a) mail-enabled and (b) not set up to allow only certain forms in the folder.
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers