Problem sending e-mail(with attach) in HTML to an Outlook Express

[T.J.]

Salutations!

I have a major problem that seem to have no solution at all.

On one laptop I have configured a clean ( after fortmat ) Windows XP SP2C,
and a Microsoft Office 2003 Small Bussiness.

On another computer, in the same network, I have configured my e-mail ( or
any other e-mail ) in Outlook Express, hence I do not have an Office license
for it.

1. When I try to send an e-mail ( with all options on default, I just
reinstalled the system and restored the .pst ) with an attachment ( .jpg,
..dwg, .txt, .rtf, etc ) and I fill in the blank space that refers to receiver
( often appears as "To:" ) with the whole e-mail address, I manually write it
down, the e-mail arrives on Outlook Express just fine, and the attachment is
there.

2. When I try to send an e-mail with an attachment but I fill in the blank
space that refers to receiver ( often appears as "To:" ) with only the first
2 or 3 letters of the actual e-mail address, the address book tries to fill
it in and I let it, the e-mail arrives on Outlook Express but there is no
attachment, although if I Ctrl+F3 and see the code of the message the
attachment is clearly there but Outlook Express seems to not be able to read
it...


Please explain this and try to help me out.

I cannot continue like this since I have e-mails that I send to entire
groups, and whenever I need to do that, the outlook express users does not
receive the attachments... is it because that address book is filling my
e-mail addresses when I select a specific group ?

Also if I send the e-mail in Plain Text mode I always receive the e-mail
accordingly with attachments. But I have to bold, italic, color things...

P.S.: obviously, I cannot also tell my foreign partners to change outlook
express client.

Thank you for reading this, I'm looking forward to solve this problem.

Note: I've also tried with a 2007 Office and it's the exact same thing...

 

[T.J.]

Err... I forgot to mention that, atm I have no mail filtering software such
as Mail Sweeper or antivirus or spam filter since I already know that could
be a problem, so I didn't install them in the first place to exclude those
possibilities from the start.

 

[Brian Tillman]

1. When I try to send an e-mail ( with all options on default, I just
reinstalled the system and restored the .pst ) with an attachment (
.jpg, .dwg, .txt, .rtf, etc ) and I fill in the blank space that
refers to receiver ( often appears as "To:" ) with the whole e-mail
address, I manually write it down, the e-mail arrives on Outlook
Express just fine, and the attachment is there.

2. When I try to send an e-mail with an attachment but I fill in the
blank space that refers to receiver ( often appears as "To:" ) with
only the first 2 or 3 letters of the actual e-mail address, the
address book tries to fill it in and I let it, the e-mail arrives on
Outlook Express but there is no attachment, although if I Ctrl+F3 and
see the code of the message the attachment is clearly there but
Outlook Express seems to not be able to read it...

In the first case, you're sending the message as HTML or Plain Text.
Outlook Express can handle that. In the second, you're using either
autoresolution or autocompletion to complete the address. It is resolving
to a contact in your Contacts record and that contact has a default setting
of "Send Rich Text". Rich Text is an Outlook-specific encoding that Outlook
Express cannot handle. In particular, it cannot see any attachments because
they are encoded with TNEF encoding, which OE can't decode.

Open the Contact record respresenting your recipient and double-click the
"E-mail" field. You should see an "Internet format" drop-down at the bottom
of the dialogue box that opens. Make sure that drop-down says "Let Outlook
decide the best sending format".

 

[T.J.]

Thank you, I'll try it in an hour maximum and come back to report.

 

[T.J.]

Thank you very much sir, so far I have not encountered any other problems
concerning this matter.

As a metter of fact, I remember a few weeks ago I made a synchronization
between a mobile device Blackberry and Outlook on the PC and I'm thinking
that this might have made those changes.

Thank you again, problem solved smoothly.