Printing from IE and Outlook Express 6

[Guest]

I have looked over the Community Newsgroups and can not seem to find an
answer to my problem. I am using Windows XP Home Edition with Service Pack 2
with all available updates installed. I am unable to print from Internet
Explorer or Outlook Express. I can print when using the FireFox browser. I
do not seem to have any problems printing from Word, Excel, etc. Also, I can
copy text into Microsoft word from the Internet Explorer and print the
documents. I have Norton Internet Security 2004 on my computer with
up-to-date definitions and also have Microsoft AntiSpyware Beta 1 on my
computer. Both programs show no viruses or any sign of spyware.
Does anyone have any suggestions?

 

[PA Bear]

What happens when you try to print from IE or OE? Post any error messages
in their entirety.

 

[Guest]

No error messages. Just blank pages come out of the printer. I have
reloaded printer drivers, tried different printers, etc with no luck.

 

[PA Bear]

Is this a sudden, new problem or an ongoing one, CJ? Did it start after
installing Firefox?

Is Firefox chosen as your default browser at Control Panel > Add/Remove
Programs > Set Program Access and Defaults?

 

[Guest]

No, this in an ongoing problem. Firefox is not the default browser. I just
installed this program to see if I could print any internet documents, which
I could. I normally always use IE.

 

[PA Bear]

Have you any idea when this problem first reared its ugly head and what
changes you may have made to your system just before it started (e.g.,
installs/uninstalls of applications or updates; new printer, etc.)?

1. Try this =>

IE: View > Encoding > Auto-Select (uncheck, if checked)

2. Reinstall Windows 5.6 Scripting Engine
http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp

3. If you have a Norton or McAfee application installed (e.g., Norton
AntiVirus/System Works/Internet Security; McAfee VirusScan/Internet
Security), disable it temporarily to see if it may be interfering.

4. Try troubleshooting this printing problem us the "Clean Boot" technique:

http://support.microsoft.com/default.aspx?scid=kb;en-us;316434

5. Run a thorough check for Hijackware:

http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/archive/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/

When all else fails, HijackThis v1.99.1
(http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your log to http://forums.spywareinfo.com/,
http://castlecops.com/forum67.html or http://aumha.net/viewforum.php?f=30
for expert analysis, not here.**

 

[PA Bear]

Crossposting this topic to WinXP Print_Fax newsgroup, in hopes someone there
might be able to provide additional assistance.

Thread history:

http://groups-beta.google.com/group...k+Express+6"&rnum=1#7e078dab9d16ab33--~Robear Dyer (PA Bear)MS MVP-Windows (IE/OE) & SecurityCJ wrote:> No, this in an ongoing problem. Firefox is not the default browser. I> just installed this program to see if I could print any internet> documents, which I could. I normally always use IE.>> "PA Bear" wrote:>> > Is this a sudden, new problem or an ongoing one, CJ? Did it start after> > installing Firefox?> >> > Is Firefox chosen as your default browser at Control Panel > Add/Remove> > Programs > Set Program Access and Defaults?> > --> > ~Robear Dyer (PA Bear)> > MS MVP-Windows (IE/OE) & Security> >> >> > CJ wrote:> > > No error messages. Just blank pages come out of the printer. I have> > > reloaded printer drivers, tried different printers, etc with no luck.> > >> > > "PA Bear" wrote:> > >> > > > What happens when you try to print from IE or OE? Post any error> > > > messages in their entirety.> > > > --> > > > ~Robear Dyer (PA Bear)> > > > MS MVP-Windows (IE/OE) & Security> > > >> > > > CJ wrote:> > > > > I have looked over the Community Newsgroups and can not seem to> > > > > find an answer to my problem. I am using Windows XP Home Edition> > > > > with Service Pack 2 with all available updates installed. I am> > > > > unable to print from Internet Explorer or Outlook Express. I can> > > > > print when using the FireFox browser. I do not seem to have any> > > > > problems printing from Word, Excel, etc. Also, I can copy text> > > > > into Microsoft word from the Internet Explorer and print the> > > > > documents. I have Norton Internet Security 2004 on my computer> > > > > with up-to-date definitions and also have Microsoft AntiSpyware> > > > > Beta 1 on my computer. Both programs show no viruses or any sign> > > > > of spyware. Does anyone have any suggestions?