Sandy said:
We have two PCs connected to a wired Router to use DSL. We now have this new
HP 3-in-1 printer going from an ethernet to this router. We can both print
but cannot scan. It doesnt recognize our pcs to scan. First thing it asks
before scanning is what computer but it has no choices because it doesnt see
them.
(We are both using XP and the printer is HP Officejet Pro L7580.) PLEASE,
any advice??? Also-we both have run the network wizard and selected the
printer sharing/file sharing.
There was no need to run the Network Setup Wizard for the printer
because the printer is not connected locally to either of your
computers. From your description, the printer connects directly to the
network (through the router).
The normal way to install an HP network printer is to put the CD in the
computer and start the installation routine. The HP installer will ask
if this computer is connected locally with USB or on the network.
Obviously you choose network. Then the installer will search for the
printer on the network and install it. This of course assumes that you
followed the Setup Instruction Sheet that HP includes with all its
printers and the printer is physically set up before you start
installing software. You must follow the installer wizard exactly and
install *all* the HP software. It sounds as though you didn't install
the scanning software. There is normally a restart of your system, you
leave the CD in the drive, and then the rest of the software (including
the scanning programs) will install. I have several clients who had your
situation and in all cases they had failed to completely install all the
necessary software.
You must do this on every computer that wants to use the scanner.
I suggest that you uninstall/reinstall the printer on both computers and
try again. If you are still having difficulties, contact HP tech support.
Malke