print button in OWA

[Guest]

In Outlook Web Access on Exchange 2003 when you reply to an email a yellow
tooltip-type box appears at the top of the email body stating: "Press
SPACEBAR or ENTER to activate and use this control". If you hit the print
button or press CTRL+P the text in the email body will dissapear (but will
still print fine). If you press SPACEBAR or ENTER and type something into
the email (as if you were going to reply to the person) and then decide you
want to print the reply email before sending it, pressing the print button
will cause the text in the email body to dissapear (CTRL+P will not cause the
text to dissapear in this case). Is there any way around this problem? We
had an employee that spent 20 minutes formulating a reply to an email and
then decided to print it out to show his boss before sending the email to the
recipient. When he did so he lost the entire email and had to re-type it
from the hard copy he had printed out.

 

[Hal Hostetler [MVP P/I]]

You're probably seeing the effects of this update:

http://support.microsoft.com/kb/912812/en-us
MS06-013: Cumulative security update for Internet Explorer

This compatibility patch may help:

http://support.microsoft.com/kb/917425/
Internet Explorer ActiveX compatibility patch for Mshtml.dll

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Guest]

I installed the patch and it helped a little, but not entirely:
1. The "Press SPACEBAR or ENTER..." tooltip-style box does not appear anymore
2. Pressing CTRL+P never clears the email body now
3. Hitting the print button before typing anything into the reply clears the
email body still
4. Hitting the print button after typing something into the reply won't
clear the email body but gives an error message:

Line: 67
Char: 58
Error: Access is denied.
Code: 0
URL: https://<OWA Server>/<Username>/Drafts/RE: <Email
Subject>.EML?Cmd=reply&Create=0

5. Hitting the print button twice (i.e. print a reply twice) after typing
something into the reply gives the error message above and clears the email
body.

Hmmm....weird.

--
J-Man
Active Directrory 2000
Exchange 2003

You're probably seeing the effects of this update:

http://support.microsoft.com/kb/912812/en-us
MS06-013: Cumulative security update for Internet Explorer

This compatibility patch may help:

http://support.microsoft.com/kb/917425/
Internet Explorer ActiveX compatibility patch for Mshtml.dll

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Hal Hostetler [MVP P/I]]

Here's another item that may apply to the issue:

http://support.microsoft.com/default.aspx?scid=kb;en-us;911829&sd=RMVP
You receive an error message when you try to perform any editing tasks, or
you must click to enable the compose frame in Outlook Web Access

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

I installed the patch and it helped a little, but not entirely:
1. The "Press SPACEBAR or ENTER..." tooltip-style box does not appear anymore
2. Pressing CTRL+P never clears the email body now
3. Hitting the print button before typing anything into the reply clears the
email body still
4. Hitting the print button after typing something into the reply won't
clear the email body but gives an error message:

Line: 67
Char: 58
Error: Access is denied.
Code: 0
URL: https://<OWA Server>/<Username>/Drafts/RE: <Email
Subject>.EML?Cmd=reply&Create=0

5. Hitting the print button twice (i.e. print a reply twice) after typing
something into the reply gives the error message above and clears the email
body.

Hmmm....weird.

--
J-Man
Active Directrory 2000
Exchange 2003

 

[Guest]

That Exchange patch fixed the problem like a charm...Thanks!

--
J-Man
Active Directrory 2000
Exchange 2003