PowerPoint Crashes On Exit

[Echo S]

Ah, then it's a bit different than the original thread.

I would try running a repair. Hit the Office button | PPT Options |
Resources | Diagnose.

If that doesn't do it, then make sure you have a certified printer driver
installed and set as the default printer. Here's a list of them:
http://www.windowsmarketplace.com/category.aspx?bcatid=1044&tabid=1

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

The problem is that it happens when I save file on local drive I am not
connected to a lan. Any idea?
Martin

Hm. Assuming yours is like the others and happens only to files you're
saving to a network, then the only thing I can think is to save locally,
although I know that's not always practical.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/

message

No, AVG 7.5 (www.grisoft.com)

:

Do you use Norton Antivirus?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/


message
Dear Jesper,
I have probably the same problem with PPT 2007 Home and Student
Czech.
When
I am saving the presentation in any format and closing PPT it
crashes.
In
Events logs / application there is the same mistake as yours one -
ID =
1000
Faulting..... Have you already solved the problem? I am hopeless
Regards
Martin

:

PowerPoint 2007 crashes every time I exit it if I have a saved
presentation
open at the time. Does anyone know if this is know and getting
fixed?
Here
are the details:

All my presentations are stored on a network share in a redirected
documents
folder
I'm running PowerPoint 2007 on Vista Enterprise, and Windows XP.
The
same
problem occurs on both.

Steps:
1. Open PowerPoint
2. Hit CTRL+S and save the presentation on a network share. You
don't
need
to put anything into the presentation
3. Hit ALT+F4 and exit PowerPoint. It will now crash

This happens 100% of the time. If you change step 2 to save locally
instead
it does not happen. However, if the share you are saving to is
offline
it
still happens.

Could it possibly be that Microsoft missed this in the testing
process
for
Office 2007?

 

[Guest]

Thanks,
I tried several times diagnose tool (after re-installing Office) - everytime
all 6 tests passed OK. I run OS (W XP MCE) in diagnostic mode (only essential
services) and the crash did not appear. When I run OS in selective mode only
with Microsoft services the crahs was back again. There is probably conflict
between one of the service and PPT.
Regards
Martin

Ah, then it's a bit different than the original thread.

I would try running a repair. Hit the Office button | PPT Options |
Resources | Diagnose.

If that doesn't do it, then make sure you have a certified printer driver
installed and set as the default printer. Here's a list of them:
http://www.windowsmarketplace.com/category.aspx?bcatid=1044&tabid=1

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

The problem is that it happens when I save file on local drive I am not
connected to a lan. Any idea?
Martin

Hm. Assuming yours is like the others and happens only to files you're
saving to a network, then the only thing I can think is to save locally,
although I know that's not always practical.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/

message
No, AVG 7.5 (www.grisoft.com)

:

Do you use Norton Antivirus?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/


message
Dear Jesper,
I have probably the same problem with PPT 2007 Home and Student
Czech.
When
I am saving the presentation in any format and closing PPT it
crashes.
In
Events logs / application there is the same mistake as yours one -
ID =
1000
Faulting..... Have you already solved the problem? I am hopeless
Regards
Martin

:

PowerPoint 2007 crashes every time I exit it if I have a saved
presentation
open at the time. Does anyone know if this is know and getting
fixed?
Here
are the details:

All my presentations are stored on a network share in a redirected
documents
folder
I'm running PowerPoint 2007 on Vista Enterprise, and Windows XP.
The
same
problem occurs on both.

Steps:
1. Open PowerPoint
2. Hit CTRL+S and save the presentation on a network share. You
don't
need
to put anything into the presentation
3. Hit ALT+F4 and exit PowerPoint. It will now crash

This happens 100% of the time. If you change step 2 to save locally
instead
it does not happen. However, if the share you are saving to is
offline
it
still happens.

Could it possibly be that Microsoft missed this in the testing
process
for
Office 2007?

 

[Echo S]

Nice detective work.

You might try changing hardware acceleration. Not sure it will help, but it
won't hurt.

How to set graphics hardware acceleration back
http://www.pptfaq.com/FAQ00129.htm

You also should make sure you're running an updated, certified video driver.
I'll assume you already tried the printer driver as suggested earlier.

 

[Guest]

Sorry, no progress. Hardware acceleration reduce no effect, all mentioned
drivers are certified by MS and updated.

Nice detective work.

You might try changing hardware acceleration. Not sure it will help, but it
won't hurt.

How to set graphics hardware acceleration back
http://www.pptfaq.com/FAQ00129.htm

You also should make sure you're running an updated, certified video driver.
I'll assume you already tried the printer driver as suggested earlier.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

Thanks,
I tried several times diagnose tool (after re-installing Office) -
everytime
all 6 tests passed OK. I run OS (W XP MCE) in diagnostic mode (only
essential
services) and the crash did not appear. When I run OS in selective mode
only
with Microsoft services the crahs was back again. There is probably
conflict
between one of the service and PPT.
Regards
Martin

 

[Echo S]

Do you have any add-ins installed?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

Sorry, no progress. Hardware acceleration reduce no effect, all mentioned
drivers are certified by MS and updated.

Nice detective work.

You might try changing hardware acceleration. Not sure it will help, but
it
won't hurt.

How to set graphics hardware acceleration back
http://www.pptfaq.com/FAQ00129.htm

You also should make sure you're running an updated, certified video
driver.
I'll assume you already tried the printer driver as suggested earlier.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/


message

Thanks,
I tried several times diagnose tool (after re-installing Office) -
everytime
all 6 tests passed OK. I run OS (W XP MCE) in diagnostic mode (only
essential
services) and the crash did not appear. When I run OS in selective mode
only
with Microsoft services the crahs was back again. There is probably
conflict
between one of the service and PPT.
Regards
Martin

:

Ah, then it's a bit different than the original thread.

I would try running a repair. Hit the Office button | PPT Options |
Resources | Diagnose.

If that doesn't do it, then make sure you have a certified printer
driver
installed and set as the default printer. Here's a list of them:
http://www.windowsmarketplace.com/category.aspx?bcatid=1044&tabid=1

 

[Guest]

Where ? In MS Office ?

Do you have any add-ins installed?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

Sorry, no progress. Hardware acceleration reduce no effect, all mentioned
drivers are certified by MS and updated.

Nice detective work.

You might try changing hardware acceleration. Not sure it will help, but
it
won't hurt.

How to set graphics hardware acceleration back
http://www.pptfaq.com/FAQ00129.htm

You also should make sure you're running an updated, certified video
driver.
I'll assume you already tried the printer driver as suggested earlier.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/


message
Thanks,
I tried several times diagnose tool (after re-installing Office) -
everytime
all 6 tests passed OK. I run OS (W XP MCE) in diagnostic mode (only
essential
services) and the crash did not appear. When I run OS in selective mode
only
with Microsoft services the crahs was back again. There is probably
conflict
between one of the service and PPT.
Regards
Martin

:

Ah, then it's a bit different than the original thread.

I would try running a repair. Hit the Office button | PPT Options |
Resources | Diagnose.

If that doesn't do it, then make sure you have a certified printer
driver
installed and set as the default printer. Here's a list of them:
http://www.windowsmarketplace.com/category.aspx?bcatid=1044&tabid=1

 

[Echo S]

In PowerPoint. You can check in the Office button | PPT Options | Add-Ins.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

Where ? In MS Office ?

Do you have any add-ins installed?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/

message

Sorry, no progress. Hardware acceleration reduce no effect, all
mentioned
drivers are certified by MS and updated.

:

Nice detective work.

You might try changing hardware acceleration. Not sure it will help,
but
it
won't hurt.

How to set graphics hardware acceleration back
http://www.pptfaq.com/FAQ00129.htm

You also should make sure you're running an updated, certified video
driver.
I'll assume you already tried the printer driver as suggested earlier.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/


message
Thanks,
I tried several times diagnose tool (after re-installing Office) -
everytime
all 6 tests passed OK. I run OS (W XP MCE) in diagnostic mode (only
essential
services) and the crash did not appear. When I run OS in selective
mode
only
with Microsoft services the crahs was back again. There is probably
conflict
between one of the service and PPT.
Regards
Martin

:

Ah, then it's a bit different than the original thread.

I would try running a repair. Hit the Office button | PPT Options |
Resources | Diagnose.

If that doesn't do it, then make sure you have a certified printer
driver
installed and set as the default printer. Here's a list of them:
http://www.windowsmarketplace.com/category.aspx?bcatid=1044&tabid=1

 

[Guest]

Yes, I had - Google Desktop Search - I disabled it - no progress, than I
uninstalled Google Desktop Search - which resulted that the add-in was
completly removed from the list - but unfortunately the crash is still here.

In PowerPoint. You can check in the Office button | PPT Options | Add-Ins.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

Where ? In MS Office ?

Do you have any add-ins installed?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/

message
Sorry, no progress. Hardware acceleration reduce no effect, all
mentioned
drivers are certified by MS and updated.

:

Nice detective work.

You might try changing hardware acceleration. Not sure it will help,
but
it
won't hurt.

How to set graphics hardware acceleration back
http://www.pptfaq.com/FAQ00129.htm

You also should make sure you're running an updated, certified video
driver.
I'll assume you already tried the printer driver as suggested earlier.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/


message
Thanks,
I tried several times diagnose tool (after re-installing Office) -
everytime
all 6 tests passed OK. I run OS (W XP MCE) in diagnostic mode (only
essential
services) and the crash did not appear. When I run OS in selective
mode
only
with Microsoft services the crahs was back again. There is probably
conflict
between one of the service and PPT.
Regards
Martin

:

Ah, then it's a bit different than the original thread.

I would try running a repair. Hit the Office button | PPT Options |
Resources | Diagnose.

If that doesn't do it, then make sure you have a certified printer
driver
installed and set as the default printer. Here's a list of them:
http://www.windowsmarketplace.com/category.aspx?bcatid=1044&tabid=1

 

[Echo S]

Wow, I don't know, then. Thanks for sticking with it and answering all my
questions, but I can't think of anything else! I think it's time for a call
to Microsoft support.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

Yes, I had - Google Desktop Search - I disabled it - no progress, than I
uninstalled Google Desktop Search - which resulted that the add-in was
completly removed from the list - but unfortunately the crash is still
here.

In PowerPoint. You can check in the Office button | PPT Options |
Add-Ins.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/


message

Where ? In MS Office ?

:

Do you have any add-ins installed?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/

message
Sorry, no progress. Hardware acceleration reduce no effect, all
mentioned
drivers are certified by MS and updated.

:

Nice detective work.

You might try changing hardware acceleration. Not sure it will
help,
but
it
won't hurt.

How to set graphics hardware acceleration back
http://www.pptfaq.com/FAQ00129.htm

You also should make sure you're running an updated, certified
video
driver.
I'll assume you already tried the printer driver as suggested
earlier.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/


message
Thanks,
I tried several times diagnose tool (after re-installing
Office) -
everytime
all 6 tests passed OK. I run OS (W XP MCE) in diagnostic mode
(only
essential
services) and the crash did not appear. When I run OS in
selective
mode
only
with Microsoft services the crahs was back again. There is
probably
conflict
between one of the service and PPT.
Regards
Martin

:

Ah, then it's a bit different than the original thread.

I would try running a repair. Hit the Office button | PPT
Options |
Resources | Diagnose.

If that doesn't do it, then make sure you have a certified
printer
driver
installed and set as the default printer. Here's a list of them:
http://www.windowsmarketplace.com/category.aspx?bcatid=1044&tabid=1

 

[Guest]

Thank you, that you have spent time to solve my problem. I am consulting it
in a parallel way with local MS Hotline. I will keep you to be informed.
Regards
Martin

Wow, I don't know, then. Thanks for sticking with it and answering all my
questions, but I can't think of anything else! I think it's time for a call
to Microsoft support.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

Yes, I had - Google Desktop Search - I disabled it - no progress, than I
uninstalled Google Desktop Search - which resulted that the add-in was
completly removed from the list - but unfortunately the crash is still
here.

In PowerPoint. You can check in the Office button | PPT Options |
Add-Ins.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/


message
Where ? In MS Office ?

:

Do you have any add-ins installed?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/

message
Sorry, no progress. Hardware acceleration reduce no effect, all
mentioned
drivers are certified by MS and updated.

:

Nice detective work.

You might try changing hardware acceleration. Not sure it will
help,
but
it
won't hurt.

How to set graphics hardware acceleration back
http://www.pptfaq.com/FAQ00129.htm

You also should make sure you're running an updated, certified
video
driver.
I'll assume you already tried the printer driver as suggested
earlier.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/


message
Thanks,
I tried several times diagnose tool (after re-installing
Office) -
everytime
all 6 tests passed OK. I run OS (W XP MCE) in diagnostic mode
(only
essential
services) and the crash did not appear. When I run OS in
selective
mode
only
with Microsoft services the crahs was back again. There is
probably
conflict
between one of the service and PPT.
Regards
Martin

:

Ah, then it's a bit different than the original thread.

I would try running a repair. Hit the Office button | PPT
Options |
Resources | Diagnose.

If that doesn't do it, then make sure you have a certified
printer
driver
installed and set as the default printer. Here's a list of them:
http://www.windowsmarketplace.com/category.aspx?bcatid=1044&tabid=1

 

[Echo S]

Yes, I would love to know what resolves it!

 

[Guest]

Hi,
I have found the reason of the problem. You were very close - the problem is
default printer and probably MS service "Print Spooler". I have installed 1
HW printer HP Photosmart 8200 Series and 3 virtual printers (like pdf...)
When HP is set as the default printer and Print Spooler is on, the mistake in
PPT will appear. When Print Spooler is off the mistake will not appear, or
when any of virtual printer is set as the default and Print Spooler is on,
the mistake will not appear. I completly re-installed HP 8200, updated SW,
but the problem is still here, when it is set as the default printer. So I
problably know reason, but do not know any convenient solution. To set
virtual printer as default is not too convenient for me. Any idea please?
Regards Martin

Yes, I would love to know what resolves it!

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

Thank you, that you have spent time to solve my problem. I am consulting
it
in a parallel way with local MS Hotline. I will keep you to be informed.
Regards
Martin

 

[Fabio Gratton]

I just wanted to say thank you very much for all your posts -- especially the last one that explains the default printer issue -- after hundreds of crashes in a row -- I changed my default print to PDF, and BAM! -- Never crashed again. Thank you thank you thank you... Now, I hope MS addresses this.

EggHeadCafe - .NET Developer Portal of Choice
http://www.eggheadcafe.com

 

[Echo S]

Glad to hear it helped you, Fabio. Thanks for reading previous posts to find
your answer!

(I also hope MS addresses this somehow.)