Powerpoint 2007 tech refresh crash when printing (app restarts)

G

Guest

Hi,

I've noticed that I can crash PP 2007 tech refresh _repeatedly_ when
printing some slides. It doesn't happen all the time, but some slides from
presentations created using PP 2003 will cause a PP restart.

I can't see anything across other apps. I can print fine from Word, Acrobat,
IE etc

Are there logs etc I can look at that might help diagnose this problem, or
at least be fed back to MS developers???

ian
 
G

Guest

printing to a Xerox "FX Document Centre C360 PS"
using Vista RC2 build 5744 (sorry, I should have mentioned that).

I believe we've just fed the crash info from the event log back into MS?

Ina
--
Ian Hoyle
Principal Architect Technology
BHP Billiton
Melbourne, AUSTRALIA


Patrick Schmid said:
What printer are you printing with?
Which Windows are you using?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Hi,

I've noticed that I can crash PP 2007 tech refresh _repeatedly_ when
printing some slides. It doesn't happen all the time, but some slides from
presentations created using PP 2003 will cause a PP restart.

I can't see anything across other apps. I can print fine from Word, Acrobat,
IE etc

Are there logs etc I can look at that might help diagnose this problem, or
at least be fed back to MS developers???

ian

--
Ian Hoyle
Principal Architect Technology
BHP Billiton
Melbourne, AUSTRALIA
Click to expand...
Click to expand...
 
P

Patrick Schmid [MVP]

If you follow the steps outlined here:
http://blogs.msdn.com/descapa/archive/2006/07/19/670384.aspx
And adapt them to PowerPoint, can you post the crash bucket number here?
I'll take it to MS and see if I can find out anything about your crash.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

printing to a Xerox "FX Document Centre C360 PS"
using Vista RC2 build 5744 (sorry, I should have mentioned that).

I believe we've just fed the crash info from the event log back into MS?

Ina
--
Ian Hoyle
Principal Architect Technology
BHP Billiton
Melbourne, AUSTRALIA


Patrick Schmid said:
What printer are you printing with?
Which Windows are you using?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Hi,

I've noticed that I can crash PP 2007 tech refresh _repeatedly_ when
printing some slides. It doesn't happen all the time, but some slides from
presentations created using PP 2003 will cause a PP restart.

I can't see anything across other apps. I can print fine from Word, Acrobat,
IE etc

Are there logs etc I can look at that might help diagnose this problem, or
at least be fed back to MS developers???

ian

--
Ian Hoyle
Principal Architect Technology
BHP Billiton
Melbourne, AUSTRALIA
Click to expand...
Click to expand...
Click to expand...
 
G

Guest

334639118

--
Ian Hoyle
Principal Architect Technology
BHP Billiton
Melbourne, AUSTRALIA


Patrick Schmid said:
If you follow the steps outlined here:
http://blogs.msdn.com/descapa/archive/2006/07/19/670384.aspx
And adapt them to PowerPoint, can you post the crash bucket number here?
I'll take it to MS and see if I can find out anything about your crash.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

printing to a Xerox "FX Document Centre C360 PS"
using Vista RC2 build 5744 (sorry, I should have mentioned that).

I believe we've just fed the crash info from the event log back into MS?

Ina
--
Ian Hoyle
Principal Architect Technology
BHP Billiton
Melbourne, AUSTRALIA


Patrick Schmid said:
What printer are you printing with?
Which Windows are you using?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


Hi,

I've noticed that I can crash PP 2007 tech refresh _repeatedly_ when
printing some slides. It doesn't happen all the time, but some slides from
presentations created using PP 2003 will cause a PP restart.

I can't see anything across other apps. I can print fine from Word, Acrobat,
IE etc

Are there logs etc I can look at that might help diagnose this problem, or
at least be fed back to MS developers???

ian

--
Ian Hoyle
Principal Architect Technology
BHP Billiton
Melbourne, AUSTRALIA
Click to expand...
Click to expand...
Click to expand...
 
P

Patrick Schmid [MVP]

Thanks. I'll update this thread when I hear back from MS.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

334639118

--
Ian Hoyle
Principal Architect Technology
BHP Billiton
Melbourne, AUSTRALIA


Patrick Schmid said:
If you follow the steps outlined here:
http://blogs.msdn.com/descapa/archive/2006/07/19/670384.aspx
And adapt them to PowerPoint, can you post the crash bucket number here?
I'll take it to MS and see if I can find out anything about your crash.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

printing to a Xerox "FX Document Centre C360 PS"
using Vista RC2 build 5744 (sorry, I should have mentioned that).

I believe we've just fed the crash info from the event log back into MS?

Ina
--
Ian Hoyle
Principal Architect Technology
BHP Billiton
Melbourne, AUSTRALIA


:

What printer are you printing with?
Which Windows are you using?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


Hi,

I've noticed that I can crash PP 2007 tech refresh _repeatedly_ when
printing some slides. It doesn't happen all the time, but some slides from
presentations created using PP 2003 will cause a PP restart.

I can't see anything across other apps. I can print fine from Word, Acrobat,
IE etc

Are there logs etc I can look at that might help diagnose this problem, or
at least be fed back to MS developers???

ian

--
Ian Hoyle
Principal Architect Technology
BHP Billiton
Melbourne, AUSTRALIA
Click to expand...
Click to expand...
Click to expand...
 
P

Patrick Schmid [MVP]

Microsoft got back to me:
This is caused by one or more corrupt printer drivers on Vista, when
printing from PowerPoint.

It is fixed in later builds but the workaround for B2TR is to remove all
printer drivers from Vista and then reinstall the printer driver you
want
to use (if you have only one printer driver and it's not corrupt or
damaged
in any way, the problem should go away).

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Thanks. I'll update this thread when I hear back from MS.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

334639118

--
Ian Hoyle
Principal Architect Technology
BHP Billiton
Melbourne, AUSTRALIA


Patrick Schmid said:
If you follow the steps outlined here:
http://blogs.msdn.com/descapa/archive/2006/07/19/670384.aspx
And adapt them to PowerPoint, can you post the crash bucket number here?
I'll take it to MS and see if I can find out anything about your crash.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


printing to a Xerox "FX Document Centre C360 PS"
using Vista RC2 build 5744 (sorry, I should have mentioned that).

I believe we've just fed the crash info from the event log back into MS?

Ina
--
Ian Hoyle
Principal Architect Technology
BHP Billiton
Melbourne, AUSTRALIA


:

What printer are you printing with?
Which Windows are you using?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


Hi,

I've noticed that I can crash PP 2007 tech refresh _repeatedly_ when
printing some slides. It doesn't happen all the time, but some slides from
presentations created using PP 2003 will cause a PP restart.

I can't see anything across other apps. I can print fine from Word, Acrobat,
IE etc

Are there logs etc I can look at that might help diagnose this problem, or
at least be fed back to MS developers???

ian

--
Ian Hoyle
Principal Architect Technology
BHP Billiton
Melbourne, AUSTRALIA
Click to expand...
Click to expand...
Click to expand...
 

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