Post Mortem on a support call

[Dennis Edward]

I did a support call for an XP Pro PC today, where the shdocvw.dll file was
corrupt. The symptom was constant rebooting, with a brief BSOD each time. I
eventually had to do a repair install using the original XP install disk,
which worked and kept all the user's applications intact, but which will
require all windows updates to be reapplied.

My question is this: was there a better way to recover this? Should I have
tried to get the DLL from another XP system and copy it on? Is there a
strategy using recovery console to extract just this file? Any other
thoughts?

 

[Wesley Vogel]

Type expand in the Search box in Help and Support.

Look at the one for the Recovery Console. i.e. "The expand command with the
parameters listed below is only available when you are using the Recovery
Console."

Or look at this...
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/bootcons_expand.mspx

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In