H
Henri Leboeuf
If you can ping the sites but cannot connect start here.
I have included the text of the article in case you cannot
get to see it.
http://www.dslreports.com/faq/sbc/all#1453
Q: I can connect but I can't browse, first time setup
(#1453)
A: There could be a number of things wrong with a new
setup. The most common is when the
dial up settings are set to use your dial up connection.
Extra protocols like
IPX/SPX or NetBEUI on the Network Telesystems PPPOE
adapter or the NIC or modem can also cause problems. Bugs
in the Enternet 300 data transfer or winsock getting
corrupted by installation of software can be other
factors.
1) Internet Options
Go to Start-Settings-Control Panel-Internet(Options).
On the General tab in the Temporary Internet Files Folder,
click on "Delete Files", put a check in "delete all
offline content", click "Ok". On the Connections
tab, "Never dial a connection" should be selected or all 3
options should be
greyed out. Click on "LAN Settings" and make sure
everything is blank, click "Ok", click "Ok".
2) Network settings
Go to Start-Settings-Control Panel-Network.
The Network Telesystems PPPOE adapter and the modem/NIC
(that the modem uses) should not have
any IPX/SPX, NetBEUI, Internet Connection Sharing, or
other protocols on them besides
TCP/IP. If there is no tcp/ip bound to the Network
Telesystems PPPOE adapter or modem,
then click Add-Protocol-Add, click on "Microsoft" for the
manufacturer,
click on "TCP/IP" for the protocol, click "Ok", and verify
that tcp/ip is bound to the Network Telesystems PPPOE
adapter and the modem/NIC. Then, click on the extra
protocols bound to the Network Telesystems and the
modem/NIC and click "Remove" until they are gone.
Click "Ok" and reboot. You may need your Windows CD for
this step so keep it ready.
4) Disable NIC
If you have a another NIC in the PC besides the one you
use for the DSL modem, you can try disabling it by right-
clicking on the My Computer icon, click on Device Manager,
expand Network adapters, double-click on the NIC you don't
use, put a check by "Disable in this hardware profile",
click "Ok", close Device Manager. If you had cable
internet service using that NIC it may be interfering with
your ability to browse. Be sure to have your Windows CD
with you, in case the computer asks for it. Go to the
network settings, go to the tcp/ip
settings for the NIC, change it from "specify an IP
address" to "obtain an IP address automatically", click on
the DNS tab, disable DNS here, click "Ok", click "Ok",
reboot PC. It's not uncommon for the tcp/ip settings for
the 2nd NIC to interfere with browsing if you had cable
service before.
5) DNS server
Determine if it's a DNS issue. Go to Start-Run,
type "command", click "Ok". Type "ping 216.115.108.245",
hit "enter", then type "ping yahoo.com". The reason I use
yahoo.com is because they accept pings and many other
sites don't. If you cannot ping the domain name, but are
successful pinging the IP address, then it may be a DNS
issue. To confirm the DNS problem, open your browser and
type in 216.115.108.245, this will not require any DNS
resolution and should open up just fine to www.yahoo.com.
If that works, then you may want to change the DNS server
you are using. In Enternet 300, right-click on the
connection profile, click on "TCP", choose "Specify a DNS
server", input a DNS number, click "Ok", disconnect,
reconnect, and open your browser. If that doesn't work
then go to Start-Settings-Network, double-click on tcp/ip
for the Network Telesystems PPPOE adapter, click on "DNS
Configuration", click on "Enable DNS", input a primary DNS
number and/or a secondary DNS number, click "Ok",
click "Ok", and reboot your PC.
6) Enternet 300 communication bug
If you cannot ping an IP address(216.115.108.245, this is
yahoo and they do accept pings), then it's not a DNS
resolution issue, but a communication issue. Enternet 300
will sometimes have a communication bug in its Advanced
Settings. In Enternet 300, go to Connections-Settings-
Advanced, make sure that Private API and Filter Driver are
chosen. If they are not chosen, change your current
settings to Private API and Filter Driver, click "Ok",
click "Ok", right-click on the 2 little computer monitors
in the bottom right corner, click on "Exit", reconnect and
try to browse. If this doesn't work, change the Advanced
Settings to DHCP/Filter Driver, DHCP/Protocol Driver, or
Private API/Protocol Driver.
7) Repair your browser
If you can ping domain names and IP addresses, then you
may have a few corrupt Internet Explorer files. On older
versions of Internet Explorer, you will not have the
repair browser option in Add/Remove Programs. Go to Start-
Settings-Control Panel-Add/Remove Programs, double-click
on Internet Explorer, chooose "Repair Browser",
click "Ok", and reboot.
8) Firewalls
If you are running a firewall such as Zonealarm or Black
Ice Defender, it may not be configured properly. Try
disabling the firewall. If that doesn't work try
uninstalling the software. If you can browse, then check
the Firewall manufacturer's website for any PPPOE or DSL
specific settings in their FAQ or support section before
reinstalling. A firewall will work with DSL but if it's
not configured properly then you will have browsing
issues.
If you have Zonealarm and Windows 2000, you should
allow "Internet Information Services" and "Services and
Controller app" (both windows services) access to the
internet. If these services are blocked, you won't be able
to surf.
For more information:
http://www.dslreports.com/forum/remark,1292935;root=ilec,sw
bell;mode=flat#1297078
9) Winsock corruption
If you cannot browse on dial-up and DSL or with other
ISPs, then your winsock registry keys have become
corrupted. If you can ping domain names and ip addresses,
then your Winsock may be corrupted and you won't be able
to browse even by IP address(http://216.115.108.245 will
not work, this is www.yahoo.com). DO NOT DO THIS STEP IF
YOU ARE UNFAMILIAR WITH THE REGISTRY. Make sure your PC is
backed up first, and to back up your registry. To back up
your registry, go to Start-Run, type "Command",
click "Ok", type "scanreg /backup", hit "enter", and close
the screen. If your computer acts strange after doing
this, then reboot your PC, hit the "F8" key about every 1-
2 seconds, the boot menu should appear, choose "Command
Prompt Only", then type "scanreg /restore", choose the
backup, and choose "Ok".
This was originally posted in a thread by dsljock, an ASI
tech.
-----------------------------------------------------------
-
Your Winsock files are corrupted. I've run into this
before on some of my customers computers. This procedure
can have a significant impact on the customer's computer,
but the need for this procedure seems to be showing up
more and more. During the installation of the DSL line,
sometimes the Winsock files become corrupted. Or they are
corrupted to begin with. And sometimes, everything works
fine for a period of time, and then the browser stops
working. This is a procedure that many times will resolve
the problem.
Before you start the editing procedure, It is always a
good idea to make a Windows Start-Up disk, and to have a
back-up copy of the registry.
Win98
(Customer Computer)
To restore damaged or corrupt Winsock files. The computer
will connect with the PPPoE adapter, but the browser will
not work. The same symptoms are seen using the analog
modem. You can connect to your ISP, but the browser
stalls, will not browse. The technician will be to connect
and browse with their laptop.
REGISTRY EDIT (MAKE a REGISTRY BACKUP before attempting
this!)
1. Remove Dial Up Networking From------ Control Panel
Add/Remove Programs
Windows Setup
Communications
(Reboot the Computer)
-Start-Run-Regedit
Registry Keys:
Expand:
HKey Local Machine
Expand:
System
Expand:
Current Control Set
Expand:
Services
Under Services, Delete the following Keys:
Winsock
Winsock2
Under Services, expand VXD.
Under VXD, delete the following Keys:
AFVXD
DHCP
MSTCP
WINSOCK
WINSOCK2
Rename in the "c:\windows\winsock.dll" to "winsock.asi"
After the Registry has been edited, go back and re-install
Dial-Up Networking to restore your Winsock files to
original condition. You will need the Win98 O.S. disk,
unless the O.S. is
on the hard drive.
I have duplicated this procedure in WinME, but after I
uninstalled Dial-Up Networking, the computer would always
reboot in Safe Mode, until I re-installed Dial-Up
Networking.
One thing to consider with a new installation on a WinME
machine- you can create a restore point before you start
the installation. This will allow you to return the
customer's computer to its previous condition. (Pre-
Install).
After this procedure, you may have to un-install your
PPPoE software, and re-install it.
I would also recommend changing your NIC as the Westell is
only 10meg. I'm not sure if it will work with a 100m only
card.
Good Luck!
I have included the text of the article in case you cannot
get to see it.
http://www.dslreports.com/faq/sbc/all#1453
Q: I can connect but I can't browse, first time setup
(#1453)
A: There could be a number of things wrong with a new
setup. The most common is when the
dial up settings are set to use your dial up connection.
Extra protocols like
IPX/SPX or NetBEUI on the Network Telesystems PPPOE
adapter or the NIC or modem can also cause problems. Bugs
in the Enternet 300 data transfer or winsock getting
corrupted by installation of software can be other
factors.
1) Internet Options
Go to Start-Settings-Control Panel-Internet(Options).
On the General tab in the Temporary Internet Files Folder,
click on "Delete Files", put a check in "delete all
offline content", click "Ok". On the Connections
tab, "Never dial a connection" should be selected or all 3
options should be
greyed out. Click on "LAN Settings" and make sure
everything is blank, click "Ok", click "Ok".
2) Network settings
Go to Start-Settings-Control Panel-Network.
The Network Telesystems PPPOE adapter and the modem/NIC
(that the modem uses) should not have
any IPX/SPX, NetBEUI, Internet Connection Sharing, or
other protocols on them besides
TCP/IP. If there is no tcp/ip bound to the Network
Telesystems PPPOE adapter or modem,
then click Add-Protocol-Add, click on "Microsoft" for the
manufacturer,
click on "TCP/IP" for the protocol, click "Ok", and verify
that tcp/ip is bound to the Network Telesystems PPPOE
adapter and the modem/NIC. Then, click on the extra
protocols bound to the Network Telesystems and the
modem/NIC and click "Remove" until they are gone.
Click "Ok" and reboot. You may need your Windows CD for
this step so keep it ready.
4) Disable NIC
If you have a another NIC in the PC besides the one you
use for the DSL modem, you can try disabling it by right-
clicking on the My Computer icon, click on Device Manager,
expand Network adapters, double-click on the NIC you don't
use, put a check by "Disable in this hardware profile",
click "Ok", close Device Manager. If you had cable
internet service using that NIC it may be interfering with
your ability to browse. Be sure to have your Windows CD
with you, in case the computer asks for it. Go to the
network settings, go to the tcp/ip
settings for the NIC, change it from "specify an IP
address" to "obtain an IP address automatically", click on
the DNS tab, disable DNS here, click "Ok", click "Ok",
reboot PC. It's not uncommon for the tcp/ip settings for
the 2nd NIC to interfere with browsing if you had cable
service before.
5) DNS server
Determine if it's a DNS issue. Go to Start-Run,
type "command", click "Ok". Type "ping 216.115.108.245",
hit "enter", then type "ping yahoo.com". The reason I use
yahoo.com is because they accept pings and many other
sites don't. If you cannot ping the domain name, but are
successful pinging the IP address, then it may be a DNS
issue. To confirm the DNS problem, open your browser and
type in 216.115.108.245, this will not require any DNS
resolution and should open up just fine to www.yahoo.com.
If that works, then you may want to change the DNS server
you are using. In Enternet 300, right-click on the
connection profile, click on "TCP", choose "Specify a DNS
server", input a DNS number, click "Ok", disconnect,
reconnect, and open your browser. If that doesn't work
then go to Start-Settings-Network, double-click on tcp/ip
for the Network Telesystems PPPOE adapter, click on "DNS
Configuration", click on "Enable DNS", input a primary DNS
number and/or a secondary DNS number, click "Ok",
click "Ok", and reboot your PC.
6) Enternet 300 communication bug
If you cannot ping an IP address(216.115.108.245, this is
yahoo and they do accept pings), then it's not a DNS
resolution issue, but a communication issue. Enternet 300
will sometimes have a communication bug in its Advanced
Settings. In Enternet 300, go to Connections-Settings-
Advanced, make sure that Private API and Filter Driver are
chosen. If they are not chosen, change your current
settings to Private API and Filter Driver, click "Ok",
click "Ok", right-click on the 2 little computer monitors
in the bottom right corner, click on "Exit", reconnect and
try to browse. If this doesn't work, change the Advanced
Settings to DHCP/Filter Driver, DHCP/Protocol Driver, or
Private API/Protocol Driver.
7) Repair your browser
If you can ping domain names and IP addresses, then you
may have a few corrupt Internet Explorer files. On older
versions of Internet Explorer, you will not have the
repair browser option in Add/Remove Programs. Go to Start-
Settings-Control Panel-Add/Remove Programs, double-click
on Internet Explorer, chooose "Repair Browser",
click "Ok", and reboot.
8) Firewalls
If you are running a firewall such as Zonealarm or Black
Ice Defender, it may not be configured properly. Try
disabling the firewall. If that doesn't work try
uninstalling the software. If you can browse, then check
the Firewall manufacturer's website for any PPPOE or DSL
specific settings in their FAQ or support section before
reinstalling. A firewall will work with DSL but if it's
not configured properly then you will have browsing
issues.
If you have Zonealarm and Windows 2000, you should
allow "Internet Information Services" and "Services and
Controller app" (both windows services) access to the
internet. If these services are blocked, you won't be able
to surf.
For more information:
http://www.dslreports.com/forum/remark,1292935;root=ilec,sw
bell;mode=flat#1297078
9) Winsock corruption
If you cannot browse on dial-up and DSL or with other
ISPs, then your winsock registry keys have become
corrupted. If you can ping domain names and ip addresses,
then your Winsock may be corrupted and you won't be able
to browse even by IP address(http://216.115.108.245 will
not work, this is www.yahoo.com). DO NOT DO THIS STEP IF
YOU ARE UNFAMILIAR WITH THE REGISTRY. Make sure your PC is
backed up first, and to back up your registry. To back up
your registry, go to Start-Run, type "Command",
click "Ok", type "scanreg /backup", hit "enter", and close
the screen. If your computer acts strange after doing
this, then reboot your PC, hit the "F8" key about every 1-
2 seconds, the boot menu should appear, choose "Command
Prompt Only", then type "scanreg /restore", choose the
backup, and choose "Ok".
This was originally posted in a thread by dsljock, an ASI
tech.
-----------------------------------------------------------
-
Your Winsock files are corrupted. I've run into this
before on some of my customers computers. This procedure
can have a significant impact on the customer's computer,
but the need for this procedure seems to be showing up
more and more. During the installation of the DSL line,
sometimes the Winsock files become corrupted. Or they are
corrupted to begin with. And sometimes, everything works
fine for a period of time, and then the browser stops
working. This is a procedure that many times will resolve
the problem.
Before you start the editing procedure, It is always a
good idea to make a Windows Start-Up disk, and to have a
back-up copy of the registry.
Win98
(Customer Computer)
To restore damaged or corrupt Winsock files. The computer
will connect with the PPPoE adapter, but the browser will
not work. The same symptoms are seen using the analog
modem. You can connect to your ISP, but the browser
stalls, will not browse. The technician will be to connect
and browse with their laptop.
REGISTRY EDIT (MAKE a REGISTRY BACKUP before attempting
this!)
1. Remove Dial Up Networking From------ Control Panel
Add/Remove Programs
Windows Setup
Communications
(Reboot the Computer)
-Start-Run-Regedit
Registry Keys:
Expand:
HKey Local Machine
Expand:
System
Expand:
Current Control Set
Expand:
Services
Under Services, Delete the following Keys:
Winsock
Winsock2
Under Services, expand VXD.
Under VXD, delete the following Keys:
AFVXD
DHCP
MSTCP
WINSOCK
WINSOCK2
Rename in the "c:\windows\winsock.dll" to "winsock.asi"
After the Registry has been edited, go back and re-install
Dial-Up Networking to restore your Winsock files to
original condition. You will need the Win98 O.S. disk,
unless the O.S. is
on the hard drive.
I have duplicated this procedure in WinME, but after I
uninstalled Dial-Up Networking, the computer would always
reboot in Safe Mode, until I re-installed Dial-Up
Networking.
One thing to consider with a new installation on a WinME
machine- you can create a restore point before you start
the installation. This will allow you to return the
customer's computer to its previous condition. (Pre-
Install).
After this procedure, you may have to un-install your
PPPoE software, and re-install it.
I would also recommend changing your NIC as the Westell is
only 10meg. I'm not sure if it will work with a 100m only
card.
Good Luck!
too easy, charles. i have seen comments to this