Brian said:
Frank-
What registry key values are you modifying to get your Kodak Eastshare 5500
printer to work? I bought the 5100 a few months ago and it refuses to work
with 64-bit Vista. Kodak tech support is virtually non-existent.
Thanks.
Brian
Hi Brian. I simply went through the whole registry, searching for
anything to do with Kodak Easy share, and removing what I found (when I
was allowed to remove values). I did this under the true adminisator
account. However, it did not work all that well, and I could not use the
Kodak AiO software. I finally got a resolution from Kodak Customer
Support. It's long, but it did work:
......Begin.....
Thank you for your patience, while we work through the issue you are
having with your printer. I have a possible resolution to your issue,
that I would like you to attempt. Below you will find some instructions
for using a few utilities to clear the existing software off of your
computer. This may allow us to reinstall it correctly. The procedure
looks long, however, I have tried to make each step as short as
possible. Prior to beginning, please temporarily turn off, or disable,
any virus, or protection software, on your computer.
In addition to the process below, we suspect that the problem is related
to your firewall. It is most likely 'remembering' the Kodak scanner
driver from the original failed attempt and still viewing it as an
attack of some sort and blocking the new install. If you can find a way
to remove the Kodak entry in your firewall configuration, then the Kodak
software should install properly. If you are using the Microsoft
Firewall, Click START, and then select CONTROL PANEL, Open the SECURITY
CENTER icon, Open the WINDOWS FIREWALL icon from the Security Center,
and then Click the EXCEPTIONS TAB. Check the box for the Kodak program
to unblock and click OKAY.
The steps are as follows.
1. Disconnect your printer from the computer. Remove the Kodak
install CD from your computer.
2. Save two attached files to the desktop of your computer. One
is named KODAKUTILITIES.EXE1 and the other is ClearN7_1.exe1.
If the files show up on your desktop as "KODAKUTILITIES" without
the ".EXE1" at the end, follow steps 3 - 9. If the files show up with
thier full name of "KODAKUTILITIES.EXE1", then skep ahead to step 10.
3. Click on the START button.
4. Choose CONTROL PANEL. You may have to select SETTINGS first,
and then CONTROL PANEL.
5. Go to Tools in the menu bar above and select FOLDER OPTIONS.
6. Select the VIEW tab.
7. Deselect the option for HIDE EXTENSIONS FOR KNOWN FILE TYPES.
8. Click OK.
9. Close all windows.
10. Rename the KODAKUTILITIES.EXE1 file. Change its name to
KODAKUTILITIES.EXE.
11. Double click on the KODAKUTILITIES.EXE file.
12. A window will appear. Choose the UNZIP option.
13. Once the file says that it is unzipped, choose the OK option.
14. Choose the CLOSE option.
15. Close all windows.
16. Open MY COMPUTER.
17. Open your C DRIVE.
18. Open the KODAKUTILITIES folder.
19. Open the AIO_CLEANUP folder.
20. Rename the following files.
a. cleanup.bat1 ---- > cleanup.bat
b. KodakSvc.exe1 ---- > KodakSvc.exe
c. regClean.reg1 ---- > regClean.reg
d. UNINST.VBS1 ---- > UNINST.VBS
21. Double Click on the cleanup.bat file(you need to Run As
Administrator in order for this to work--FMG), and follow the prompts.
22. When a message appears stating that DRIVER UNINSTALLED!,
click OK.
23. Close all windows.
24. Rename the ClearN7_1.exe1 file by removing the '1' at the
end. Change its name to ClearN7_1.exe.
25. Double Click on the ClearN7_1.exe file (you need to Run As
Administrator in order for this to work--FMG), and follow the prompts.
26. When this utility is completed, reboot the computer.
27. Open MY COMPUTER.
28. Open your C DRIVE.
29. Open the KODAKUTILITIES folder.
30. Open the MicrosoftCleanUp folder.
31. Rename the following file.
a. msicuu2.exe1 ---- > msicuu2.exe
32. Double Click on the msicuu2.exe file (you need to Run As
Administrator in order for this to work--FMG), and follow the prompts
for installing the Microsoft Clean Up Utility.
33. When the installation is complete, close all windows.
34. Click START, choose PROGRAMS, and choose WINDOWS (or)
MICROSOFT INSTALL CLEAN UP.
A Microsoft Installer Clean Up Window will appear. It will have a list
of installed packages on your computer. Some of the items, in the list
may be remnants of our Kodak Software. We will be using the Microsoft
Installer Clean Up to remove these remnants.
Please note that the program components you are about to remove using
the “MICROSOFT Installer Cleanup Utility†are specific to Kodak
EasyShare software and will not affect the performance of other software
programs on your system.
Kodak is not responsible for any damage caused by use of “MICROSOFT
Installer Cleanup Utility†and strongly recommends backing up the system
registry. (
http://support.microsoft.com/kb/322756/EN-US) – Link to
registry backup instructions, if needed.
35. Look through the Microsoft Installer Clean Up list for the
following items.
Aiofw
Aioocr
Aioprnt
Aioscnnr
Aspi
CardRd81
Center
CCHelp
CCScore
CR2
ESSAdpt
ESSANUP
ESSBrwr
ESSCAM
ESSCDBK
ESScore
ESSCT
ESSEMAIL
ESSgui
ESShelp
ESSini
ESSONIC
ESSPCD
ESSPDock
ESSShare
ESSSONIC
ESSstore
ESSTOOLS
ESSTUTOR
ESSvatgt
ESSvcpt
ESSvpaht
ESSvpot
HelpCtr
HLPCCTR
HLPIndex
HLPPDOCK
HLPRFO
HLPSFO
HLPSHARE
Ksdip
KSU
Notifier
OfotoXMI
OttBP
OTTBPSDK
PCADDIN
PCDHELP
PCDLNCH
SFR
SFR2
SHASTA
SKIN0001
SKINXSDK
VCAMCEN
VPRINTOL
VPRINTOL
WIRELESS
36. If an item in the above list is found, highlight it, and
choose the REMOVE button.
a. DO NOT REMOVE ANYTHING THAT IS NOT ON THE LIST.
b. REMOVE ITEMS ONE AT A TIME.
c. IF AN ITEM IS NOT IN THE LIST, CONTINUE TO THE NEXT ITEM.
37. Once you have removed the items from the above list, close
all windows.
38. Reboot the computer.
39. Turn off any anti-virus and firewall if possible.
40. Attempt to reinstall the software from the WEB by using
inserting the CD and selecting the WEB option.
41. Choose NOT to register the software.
42. Select TYPICAL install if you want to install all the
EasyShare software along with the drivers.
If you only want to use the printer and scanner select a CUSTOM
install and then select "do not install" for each of the choices that
appear.
43. After the install is completed, restart your computer and
turn ON the printer.
44. If your printer is succesfully connected, you can update it's
firmware. See the attached file named: fw_5000_801.exe1. In order to run
it you will need to rename it by removing the last digit - the number
'1'. Then simply double-click on it and follow the prompts until it is
complete.
......END.....
Like I said, it did work, and I can use the printer/scanner along with
the AiO software. however, there is still one problem have not been able
to fix, that being when I open the AiO software, running as
administration or not, it messes up the colors on my desktop. Once the
close the program, the color returns to normal.
Here's an explanation (from Windows) of why it happened:
.....BEGIN.....
If you receive a message that some visual elements, such as window frame
transparency, have been turned off, or if you receive a message that the
color scheme has been changed to Windows Vista Basic, one of the
following might have happened:
A program that you're running is incompatible with the Windows Aero
color scheme (this is most likely the problem---FMG). When you run a
program that is incompatible with the Windows Aero color scheme, some
visual elements are automatically turned off. When the program is no
longer running, the visual elements that were turned off will be turned
on again automatically.
Your computer does not have enough memory to run all of the programs
that you have open and also run the Windows Aero color scheme (I have
plenty of memory--FMG). Try closing some windows or changing your color
scheme to Windows Vista Basic (made no difference--FMG). If Windows
automatically changed your color scheme to Windows Vista Basic, and you
want to change it back to Windows Aero after closing some windows,
follow these steps.
....END...
I can live with the color distortion, but I'd sure lke to know why it's
happening.
Frank
