M
Martin
Hi all. I realise this has been posted a dozen times before but I have
not been able to find a satisfactory answer to this problem (as "Just
ZIP it up" and "Upload it to an FTP" are not acceptable solutions for
our clients).
The problem is as follows: Most of our quotes and documentation are
sent to our clients in the form of PDF files, but over the last year
or so increasingly more of them have been receiving our PDF files as
DATs. In many cases (probably about 25-50%) renaming the file to PDF
works. Unfortunately, as most of the recipients are not overly
computer savvy, renaming files on a regular basis is an arduous task.
We have thus far been able to establish, the problem appears to be
mail client independant on the receiver's side (both Lotus and Outlook
have exhibited this issue, while many others using these mail clients
work fine). In fact, as is the case for several of our clients,
sending the same file to two particular people (both running on the
same standardised operating environment) still results in one person
receiving a PDF and one person receiving a DAT.
The affected clients are on different ISP's so it is relatively
unlikely to be an incoming mail-server problem. This leaves, our end
of things. We use Outlook to send the emails.
Just to top things off: if one of our sales staff (who is worst
affected by this problem) sends PDF's directly to clients we know to
be affected, they will frequently arrive as DAT files. If she sends
the email to one of the directors first (internally) and they forward
it to the affected client, it is received as a PDF virtually every
time.
We have compared all Windows and Outlook settings we can find and they
all appear to be identical. And Uninstalling / Reinstalling Outlook on
her PC does not appear to have fixed the problem.
*breathes*
So..! If anyone has any ideas, please let me know!
Thanks,
Martin von Stein
Corporate Systems Engineer
Thinking Space IT Solutions
not been able to find a satisfactory answer to this problem (as "Just
ZIP it up" and "Upload it to an FTP" are not acceptable solutions for
our clients).
The problem is as follows: Most of our quotes and documentation are
sent to our clients in the form of PDF files, but over the last year
or so increasingly more of them have been receiving our PDF files as
DATs. In many cases (probably about 25-50%) renaming the file to PDF
works. Unfortunately, as most of the recipients are not overly
computer savvy, renaming files on a regular basis is an arduous task.
We have thus far been able to establish, the problem appears to be
mail client independant on the receiver's side (both Lotus and Outlook
have exhibited this issue, while many others using these mail clients
work fine). In fact, as is the case for several of our clients,
sending the same file to two particular people (both running on the
same standardised operating environment) still results in one person
receiving a PDF and one person receiving a DAT.
The affected clients are on different ISP's so it is relatively
unlikely to be an incoming mail-server problem. This leaves, our end
of things. We use Outlook to send the emails.
Just to top things off: if one of our sales staff (who is worst
affected by this problem) sends PDF's directly to clients we know to
be affected, they will frequently arrive as DAT files. If she sends
the email to one of the directors first (internally) and they forward
it to the affected client, it is received as a PDF virtually every
time.
We have compared all Windows and Outlook settings we can find and they
all appear to be identical. And Uninstalling / Reinstalling Outlook on
her PC does not appear to have fixed the problem.
*breathes*
So..! If anyone has any ideas, please let me know!
Thanks,
Martin von Stein
Corporate Systems Engineer
Thinking Space IT Solutions