Paste of text, whole screenshot bitmap pastes instead

[Pericles]

Product: Powerpoint 2003
OS: Windows XP SP2
Issue: When attempting to cut and paste text from one powerpoint slide
to another, instead an image of the entire screenshot gets copied to
the clipboard. Text is properly highlighted. Problem also occurs if
you cut and paste the text in question. Clipboard seems to get
overwritten by the screenshot regardless. Closing and reopening the
presentation will fix it for a few minutes at times.

We have found that when this occurs on a PC you can duplicate it (on
that PC only) by copying the text, then deleting the text box. Upon
deletion of the text box the clipboard is overwritten by a screenshot.
I cannot duplicate this on my PC. It is only occurring in less than 5%
of users PC's, however since we are a powerpoint intensive worksite is
is a big work stoppage.

I have tried deleting temp files and powerpoint settings. I have tried
office repair.

I found one other posting on google groups (by a MVP) saying that this
issue was occurring for tablet PC users.

http://groups.google.com/group/micr...blet+pc+++mvp+++paste&rnum=8#ff0cfd705b594d18

http://groups.google.com/group/micr...blet+pc+++mvp+++paste&rnum=1#8cef6e69b479d6d0

http://tinyurl.com/9mvop

http://tinyurl.com/7md5w

http://tinyurl.com/djheg

 

[Steve Rindsberg]

Product: Powerpoint 2003
OS: Windows XP SP2
Issue: When attempting to cut and paste text from one powerpoint slide
to another, instead an image of the entire screenshot gets copied to
the clipboard. Text is properly highlighted. Problem also occurs if
you cut and paste the text in question. Clipboard seems to get
overwritten by the screenshot regardless. Closing and reopening the
presentation will fix it for a few minutes at times.

We have found that when this occurs on a PC you can duplicate it (on
that PC only) by copying the text, then deleting the text box. Upon
deletion of the text box the clipboard is overwritten by a screenshot.
I cannot duplicate this on my PC. It is only occurring in less than 5%
of users PC's, however since we are a powerpoint intensive worksite is
is a big work stoppage.

Might there be some installed screen capture software that's taken over the CtrlC function for its own use?

 

[Pericles]

I thought so too. But we lock our users down and only admins can
install software.
I'm looking at a possible software conflict issue. Perhaps one of our
standard multimedia applications is causing a conflict with the new
version of Office.

 

[Steve Rindsberg]

I thought so too. But we lock our users down and only admins can
install software.
I'm looking at a possible software conflict issue. Perhaps one of our
standard multimedia applications is causing a conflict with the new
version of Office.

Another thought ... does this happen each and every time the user copy/pastes,
or does it only occur immediately after starting up PPT?

IOW, what if the start PPT first, then try the copy/paste? Or start PPT, copy
something, paste, then copy/paste again?

 

[Pericles]

It happens randomly when they do copy-> paste, or cut ->paste.
We have found that hitting the Delete key after doing a copy or cut,
will cause a bitmap screen shot to overwrite the contents of the
clipboard. We do not have any special software installed that would
program the DEL key to perform a screenshot capture.

 

[Steve Rindsberg]

It happens randomly when they do copy-> paste, or cut ->paste.
We have found that hitting the Delete key after doing a copy or cut,
will cause a bitmap screen shot to overwrite the contents of the
clipboard. We do not have any special software installed that would
program the DEL key to perform a screenshot capture.

Try this, in this order:

- Power down one of the affected computers completely and let it sit, off, for
five or ten minutes. Power it back up and see if the problem persists.

- If so, power it and one of the non-affected computers down. Swap keyboards,
power both up and see if the problem stayed put or traveled with the keyboard.