I am still investigating this issue and I will post back if I come up with
anything.
--
Jocelyn Fiorello
MVP - Outlook
*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***
:
In the meantime, I did some testing. After following the instructions in
MSKB Article 290684, I noted that when I reset the passwords using the
control panel mail item, when I immediately re-entered the mail item the
passwords I just entered with save box ticked were again empty! Nothing is
saved! I am using Outlook Express for another email (non-default email
handler) and after deleting the PSSP sub-key I had to reenter the password
there - the 'save password' check box is shaded out and the password is
indeed saved. Likewise, certain IE user and password settings are again
saved after re-entry following the sub-key deletion. ONLY OUTLOOK 2003
SETTINGS ARE NOT RETAINED! After resetting permissions, an inspection of the
newly re-created subkeys of PSSP do not indicate any reference to Outlook,
although I can easily find Main Identity setting used by Outlook Express.
What is wrong that Outlook 2003 isw the only software which does not reset
its passwords and what is Microsoft doing about this?
Spedituer
--
Yesterday it worked
Today it is not working
Windows is like that.
In MSKB Article 290684 at "Resolution" it states "remove the user account
information from the Protected Storage System Provider SUBKEY" [emphasis
added]. Under the specific instructions for Windows XP, the article
further
states: "Do not remove the main Protected Storage System Provider key.
This
key is not automatically regenerated." My understanding of these
instructions
is to not delete the the key
"HKEY_CURRENT_USER\Software\Microsoft\Protected
Storage System Provider" itself but only subkeys found below it. Detailed
instruction step 10 explains that only user subkeys below the main key
should
be deleted. This is what I did and the result was replacement of those
deleted subkeys with "HKEY_CURRENT_USER\Software\Microsoft\Protected
Storage
System Provider\S-1-5-21-462910757-3317918806-3440040658-1007" showing
default values not set. So please explain what I have done incorrectly
and
how to resolve this problem. This is the reason I felt it necessary to go
to
a registry backup to find a good working copy of those missing subkeys.
In
any case, I cannot figure out how to do this since I cannot figure out how
to
edit or manipulate the restored registry data which I restored to a folder
on
an external hard drive.
Thanks
--
Spediteur
:
You said: "The Protected Storage System Provider Subkey that replaced the
one
I deleted shows only default values. What's supposed to be in there?"
The MSKB article #290684 says that if you are using Windows XP you should
delete the following key:
HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider
This is the key that I was told to tell you to delete. I am confused as
to
why you think you need to do a system restore at all...do you not have
that
key in your registry now?
--
Jocelyn Fiorello
MVP - Outlook
*** Messages sent to my e-mail address will NOT be answered -- please
reply
only to the newsgroup to preserve the message thread. ***
:
As I mentioned below, I have no idea what to expect if I restore System
State from Windows backup in a new folder. I have no idea how to even
direct Regedt32 to open a registry file located other than the default
location, or if I will be able to find the PSS key within the backed up
registry to be exported then merged into the current registry. I need
some
hand-holding here. Backup help is useless in this respect.
Thanks
Spediteur
"Jocelyn Fiorello [MVP - Outlook]"
Before you do any restores, here is what I got from a fellow MVP
about the
registry question you had in your earlier reply:
"The new key that is created will be empty until he starts saving
passwords
(and changes permissions to see the contents) - deleting the keys
removes
all
saved passwords for all apps. Deleting just the subkey for outlook
will
not
fix the problem - the entire PSS key needs to go."
Try that and post back to tell me whether or not that takes care of
the
problem.
--
Jocelyn Fiorello
MVP - Outlook
*** Messages sent to my e-mail address will NOT be answered -- please
reply
only to the newsgroup to preserve the message thread. ***
:
I found a Microsoft Backup system state backup file from about 10
days
ago.
I've never used this software to do a restore. It appears I can
restore
registry files to an alternative directory/folder. If I do so, will
I be
able to open that file with an editor to find the Protected Storage
System
Provide subkeys within it and create a .reg file to restore my
current
corrupted registry? My main concern in doing a restore is creating
some
other unexpected damage.
--
Eric Steinbock
:
I'm investigating this and will post back if I find any
information for
you.
--
Jocelyn Fiorello
MVP - Outlook
*** Messages sent to my e-mail address will NOT be answered --
please
reply
only to the newsgroup to preserve the message thread. ***
:
Yes, Q264672 is no longer available. In fact, it was rolled up
(consolidated) in Q290684 together with several other related
earlier
articles (it says so in Q298684). What was in the earlier
article
that isn't
in the current one?
--
I've tried everything I 've read everywhere and no solution to
be
found. The
Protected Storage System Provider Subkey that replaced the one I
deleted
shows only default values. What's supposed to be in there? I
don't
mind
hacking a little if someone would guide me. Apparently, there
are
several
other user group orphans in the Outlook headings who never got a
solution.
:
Well, normally I'd send you to a different article,
http://support.microsoft.com/?id=264672, which should work for
all
versions
of Outlook and Outlook Express running on Windows XP...but
wouldn't
you know
it, that article is unavailable right now. I don't know if
it's
coming back
or not.
--
Jocelyn Fiorello
MVP - Outlook
*** Messages sent to my e-mail address will NOT be answered --
please reply
only to the newsgroup to preserve the message thread. ***
:
I have followed several threads here and it took a while to
find
the current
KB article 290684. I followed those steps carefully and it
did
not work. I am
using Outlook 2003 under Win XP SP2 and it was working fine
until
last night.
I verified with my ISP that this is not a mail server error
on
their side.
The error message reports it as a syntax error. My ISP
requires
SMTP
authentication and that password is not being retained, or
if the
email
account screen shows something in the password box with the
save
password
ticked, it still doesn't work - the network password dialog
keeps
popping up
on every transmission - sometimes having to enter 2 or three
times to
get/send mail. How can I get off this merry-go-round?
