Outlook shutdowns

[hiramsquared]

After using Outlook for years, suddenly I get a message saying "Microsoft
Office has encountered a probblem and needs to close." It asks if I will
send a message to Microsoft (I never hear back) and then if I click ok, it
shuts down and reopens. It stays open for perhaps 2 minutes and does the same
thing again. I may be wrong, but somehow, I think it is something in Acrobat
that has it screwed up. Any ideas on how to keep Acrobat out of Outlook
conmpletely, oir any other ideas?

 

[Hal Hostetler [MVP P/I]]

We need to know what that error message says. When you get an "Illegal
Operation" or "encountered a problem" message, there is usually a "Details"
button, or a "click here" link to see the error report. When you click on
the button/link, it will give a message like: XXXX caused an error in YYYY
and a bunch of register nonsense or it will list the Appname XXXX and
Modname YYYY. The XXXX and YYYY are important to identify the cause and
solution. You can ignore the rest of the message.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[Diane Poremsky {MVP}]

What version of Outlook? Usually when an addin causes it to crash, outlook
disables it. But you can disable it yourself:

To prevent the Acrobat PDFMaker COM Addin from loading, go to
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins\
PDFMOutlook.PDFMOutlook and change the LoadBehavior value from 3 to 2.
Restart Outlook.

Microsoft rarely contacts anyone over the error reports - but keep sending
them as they do help Microsoft identify and fix bugs.









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