outlook quits immediately after starting

[Guest]

i have had several people who are running office 2003 using outlook for email.
they are all on XP pro or home.
- after starting the outlook program, the screen displays outlook's interface
- but before one can click on anything the program closes and leaves a icon
in the task bar
- then when hover your mouse over icon it disappears
what should i do reinstallation isn't feasible,
going to try to launch word and do a repair of office

 

[Roady [MVP]]

What is logged to the Event Viewer?
Also see http://www.howto-outlook.com/faq/outlookdoesntstart.htm

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
i have had several people who are running office 2003 using outlook for
email.
they are all on XP pro or home.
- after starting the outlook program, the screen displays outlook's
interface
- but before one can click on anything the program closes and leaves a icon
in the task bar
- then when hover your mouse over icon it disappears
what should i do reinstallation isn't feasible,
going to try to launch word and do a repair of office

 

[Guest]

first application event log entry
Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 4/17/2006
Time: 10:23:55 AM
User: NT AUTHORITY\SYSTEM
Computer: DELL1
Description:
Windows saved user DELL1\Clara registry while an application or service was
still using the registry during log off. The memory used by the user's
registry has not been freed. The registry will be unloaded when it is no
longer in use.

This is often caused by services running as a user account, try configuring
the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
---------------------------------------------------------------------
second application event log entry

Event Type: Warning
Event Source: LoadPerf
Event Category: None
Event ID: 2002
Date: 4/17/2006
Time: 10:52:42 AM
User: N/A
Computer: DELL1
Description:
The MOF file created for the Outlook service could not be loaded. The error
code returned by the MOF Compiler is contained in the Record Data. Before the
performance counters of this service can be collected by WMI the MOF file
will need to be loaded manually. Contact the vendor of this service for
additional information.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 01 00 00 00 bc 13 00 00 ....¼...
---------------------------------------------------------------------
third application event log entry

Event Type: Information
Event Source: LoadPerf
Event Category: None
Event ID: 1001
Date: 4/17/2006
Time: 10:38:25 AM
User: N/A
Computer: DELL1
Description:
Performance counters for the outlook (outlook) service were removed
successfully. The Record Data contains the new values of the system Last
Counter and Last Help registry entries.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 56 0f 00 00 57 0f 00 00 V...W...
0008: 17 07 00 00 ....

What is logged to the Event Viewer?
Also see http://www.howto-outlook.com/faq/outlookdoesntstart.htm

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
i have had several people who are running office 2003 using outlook for
email.
they are all on XP pro or home.
- after starting the outlook program, the screen displays outlook's
interface
- but before one can click on anything the program closes and leaves a icon
in the task bar
- then when hover your mouse over icon it disappears
what should i do reinstallation isn't feasible,
going to try to launch word and do a repair of office

 

[Roady [MVP]]

These events are not related to your issue. Look in the Application log for
entries made by Outlook.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
first application event log entry
Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 4/17/2006
Time: 10:23:55 AM
User: NT AUTHORITY\SYSTEM
Computer: DELL1
Description:
Windows saved user DELL1\Clara registry while an application or service was
still using the registry during log off. The memory used by the user's
registry has not been freed. The registry will be unloaded when it is no
longer in use.

This is often caused by services running as a user account, try configuring
the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
---------------------------------------------------------------------
second application event log entry

Event Type: Warning
Event Source: LoadPerf
Event Category: None
Event ID: 2002
Date: 4/17/2006
Time: 10:52:42 AM
User: N/A
Computer: DELL1
Description:
The MOF file created for the Outlook service could not be loaded. The error
code returned by the MOF Compiler is contained in the Record Data. Before
the
performance counters of this service can be collected by WMI the MOF file
will need to be loaded manually. Contact the vendor of this service for
additional information.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 01 00 00 00 bc 13 00 00 ....¼...
---------------------------------------------------------------------
third application event log entry

Event Type: Information
Event Source: LoadPerf
Event Category: None
Event ID: 1001
Date: 4/17/2006
Time: 10:38:25 AM
User: N/A
Computer: DELL1
Description:
Performance counters for the outlook (outlook) service were removed
successfully. The Record Data contains the new values of the system Last
Counter and Last Help registry entries.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 56 0f 00 00 57 0f 00 00 V...W...
0008: 17 07 00 00 ....

What is logged to the Event Viewer?
Also see http://www.howto-outlook.com/faq/outlookdoesntstart.htm

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within
Windows
-Properly back-up and restore your Outlook data

-----
i have had several people who are running office 2003 using outlook for
email.
they are all on XP pro or home.
- after starting the outlook program, the screen displays outlook's
interface
- but before one can click on anything the program closes and leaves a
icon
in the task bar
- then when hover your mouse over icon it disappears
what should i do reinstallation isn't feasible,
going to try to launch word and do a repair of office

 

[Guest]

Thanks Roady,

Option 1 in http://www.howto-outlook.com/faq/outlookdoesntstart.htm did the
job
for me.

Before that I had to "repair" my office to get around the problem.

I was also sidetracked by the events (1000, 1001, 2002) in the Application
log.
These occured each time I started Outlook, (ran OK after repair).
At that time also Outlook*.mof was created.

The above mentioned events first apeared when the problems with Outlook
started.
It looks like the corruption in the .pst file somehow triggers the LoadPerf
event
records.

Last week I noticed that for each e-mail message that I opened, also a new
outlook window opened as well, when I closed the message the outlook window
stayed. In the end I had eight outlook windows that I had to close one by one.

The problems with imediate quiting appeared the following time that I tried
to use
it. Therefore I assume that probably the sequence of closing the outlook
windows
caused the corruption.

bero.