Outlook mail will receive but not send.

[Guest]

I use Outlook 2000 SP-3 & want to use this for my E-mail.
Computer = Dell 4600
My internet connection is a high speed cable (Everest.net)
Initially, Outlook worked fine, but now it receives messages, but will not
send.
I have checked all settings repeatedly. System connection with internet is
fine.
Today, I tried "Detect & Repair" in Outlook Help
It asked to use the Office 2000 Small Business, disk 1.
I put it in the drive, and after a few minutes, Detect & Repair reported
"Failed" and cited "Internal Error 2349"
I work around this by using Outlook Expess..... which I hate.

 

[Jeff Stephenson [MSFT]]

I use Outlook 2000 SP-3 & want to use this for my E-mail.
Computer = Dell 4600
My internet connection is a high speed cable (Everest.net)
Initially, Outlook worked fine, but now it receives messages, but will not
send.
I have checked all settings repeatedly. System connection with internet is
fine.
Today, I tried "Detect & Repair" in Outlook Help
It asked to use the Office 2000 Small Business, disk 1.
I put it in the drive, and after a few minutes, Detect & Repair reported
"Failed" and cited "Internal Error 2349"
I work around this by using Outlook Expess..... which I hate.

What happens when you try to send?

 

[Guest]

What happens when you try to send?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights
The mail usually transfers to the "sent" folder. However, when I go there and open the message..there is a message at the top. "This message has not been sent". I called Everestkc.net, and they claim all is ok there. However, they do not support Outlook, only Outlook Express, and will not give advice on Outlook. Other people use Outlook thru Everest with no problems. When they check my connection, it is ok, as I know, because I use it every day.

 

[Jeff Stephenson [MSFT]]

Do you have any anti-virus or anti-spam software installed that is scanning
outgoing mail? If so, could you try disabling it (if you have Norton, you
may need to uninstall it, then reinstall without selecting the email
options)?

 

[Vanguard]

I use Outlook 2000 SP-3 & want to use this for my E-mail.
Computer = Dell 4600
My internet connection is a high speed cable (Everest.net)
Initially, Outlook worked fine, but now it receives messages, but will
not
send.
I have checked all settings repeatedly. System connection with
internet is
fine.
Today, I tried "Detect & Repair" in Outlook Help
It asked to use the Office 2000 Small Business, disk 1.
I put it in the drive, and after a few minutes, Detect & Repair
reported
"Failed" and cited "Internal Error 2349"
I work around this by using Outlook Expess..... which I hate.

Turn on the troubleshooting logging. If you see the RCPT TO command
gets a return status of +OK (there will be more than one RCPT TO command
if you send to multiple recipients), you should then see a following
DATA command which shows the content of your message (Outlook probably
doesn't duplicate the content of the message in its logfile) following
by a returned status of +OK. If you get a good status returned by you
mail server by the DATA command, your mail server has the recipient of
your message and the content of your message and you're not in control
anymore since now it is up to the mail server to deliver your message to
the specified recipient.

Because the Detect and Repair aborted due to an error, you may end up
having to uninstall Outlook (as a component in Office) and then
reinstall it. After uninstalling it, run a full scan of your system
using a recently updated anti-virus program along with scanning for
spyware and malware using Ad-Adware and Spybot (Microsoft now has their
free download of their *beta* Anti-Spyware they got from Giant but users
are reporting false positives, a reason that I never used Giant's
product).

When you say there is a message at the top of the copy of your sent item
in the Sent Items folders, do you mean it is part of the body of your
message (i.e., somehow it got prepended to your original message), or
that a yellow status bar appears in the header area of the Preview pane?

Have you tried running Outlook in safe mode ("outlook.exe /safe") and
then tried sending a message?

Presumably since you were asked what happens when you send but did not
mention an error message in the progress dialog window then you never
saw an error message there.

 

[Guest]

FINALLY SOLVED THE PROBLEM as follows.

1 When the "Detect & Repair" program failed, I decided to uninstall MS
Office 2000.

2. I then attempted to reinstall the program(s). - FAILED citing an
inability to find a
file named "THEMES.ELM" ( If I remember correctly)

3 I purchased and installed MS Office 2003, and the problem vanished.

4 Now Outlook is working great, and I have improved versions of Excel, Word,
and Powerpoint......Need the upgrades anyway!

Thank you for your rapid response with excellent suggestions.
Evidently there was a corrupted file somewhere in Outlook.
The file that the installer blamed was on the Program Disk....Do not
understand
why it could not be located.........maybe just damaged.

Thanks Again.........Jim Gromer

 

[Vanguard]

FINALLY SOLVED THE PROBLEM as follows.

1 When the "Detect & Repair" program failed, I decided to uninstall MS
Office 2000.

2. I then attempted to reinstall the program(s). - FAILED citing an
inability to find a
file named "THEMES.ELM" ( If I remember correctly)

3 I purchased and installed MS Office 2003, and the problem vanished.

4 Now Outlook is working great, and I have improved versions of Excel,
Word,
and Powerpoint......Need the upgrades anyway!

Thank you for your rapid response with excellent suggestions.
Evidently there was a corrupted file somewhere in Outlook.
The file that the installer blamed was on the Program Disk....Do not
understand
why it could not be located.........maybe just damaged.

Thanks Again.........Jim Gromer

Well, I guess upgrading was one way to "reinstall".

If you encounter problems when reading files off the CD, you might try
copy the entire CD into a holding directory on your hard drive to make
sure all of it is readable (and then run the install from the hard drive
copy).