Outlook mail merge

[Guest]

I am using my Outlook contacts to do a mail merge into Word. We have a
custom contact form set up to see a few fields we need. I go into Outlook
and select Tools, Mail Merge, Existing Document, Mailing Labels, Ok.
Everything is fine there.

When I try to insert merge fields in Word, the 2 fields we set up for the
custom contact form are not options to select in the list.

How can I get them to show up so I can select them to include on the labels?

 

[Russ Valentine [MVP-Outlook]]

You can't. Try starting the merge from Outlook using a view that includes
the fields you want to use and see if that works.

 

[Guest]

That doesn't work either. I know that it has worked in the past. I only run
these labels once a year and never had a problem before.

The problem might be in the way the form is installed or something like
that. We recently got new servers and installed everything from scratch.

One other note to mention is that I am running Outlook in a Citrix
environment.

You can't. Try starting the merge from Outlook using a view that includes
the fields you want to use and see if that works.
--
Russ Valentine
[MVP-Outlook]

I am using my Outlook contacts to do a mail merge into Word. We have a
custom contact form set up to see a few fields we need. I go into Outlook
and select Tools, Mail Merge, Existing Document, Mailing Labels, Ok.
Everything is fine there.

When I try to insert merge fields in Word, the 2 fields we set up for the
custom contact form are not options to select in the list.

How can I get them to show up so I can select them to include on the
labels?

 

[Russ Valentine [MVP-Outlook]]

Let me make sure I have this straight. You already knew that you should
start the merge from Outlook in order to have access to all of Outlook's
fields, and that doing so had worked for you before? You also knew that
there were new variables introduced between the time it worked and the time
it stopped working? Yet you included none of that information in your post?
I'm not sure what you were expecting from us, but this just seems like a
waste of time. Please try to use the newsgroups considerately:
http://support.microsoft.com/?id=555375
--
Russ Valentine
[MVP-Outlook]

That doesn't work either. I know that it has worked in the past. I only
run
these labels once a year and never had a problem before.

The problem might be in the way the form is installed or something like
that. We recently got new servers and installed everything from scratch.

One other note to mention is that I am running Outlook in a Citrix
environment.

You can't. Try starting the merge from Outlook using a view that includes
the fields you want to use and see if that works.
--
Russ Valentine
[MVP-Outlook]

I am using my Outlook contacts to do a mail merge into Word. We have a
custom contact form set up to see a few fields we need. I go into
Outlook
and select Tools, Mail Merge, Existing Document, Mailing Labels, Ok.
Everything is fine there.

When I try to insert merge fields in Word, the 2 fields we set up for
the
custom contact form are not options to select in the list.

How can I get them to show up so I can select them to include on the
labels?