outlook email

[Guest]

Sometimes when I send posts through Outlook the entire message including
subject is deleted. The recipient receives a blank post from me but in my
sent mail folder the entire message is there. I have contacted my ISP,
Norton, Dell and all say it's not "their problem". Cox has now sent me to
Outlook as they think that is the problem.
Please help!!
Thank you,

 

[Brian Tillman]

Sometimes when I send posts through Outlook the entire message
including subject is deleted. The recipient receives a blank post
from me but in my sent mail folder the entire message is there. I
have contacted my ISP, Norton, Dell and all say it's not "their
problem". Cox has now sent me to Outlook as they think that is the
problem.

Make sure you are NOT scanning mail with an antivirus program.

 

[Guest]

Brian,
Thank you for your response. I don't believe I am scanning them but
wouldn't this happen to ALL messages instead of sporadically? I never know
who receives my posts and who does not as it is very random.

 

[Peter Foldes]

Disable the integration in Norton to scan incoming and outgoing email. Better still remove Norton completely from your system as per the tool that is supplied by Symantec. Then install something like AVG or NOD32 without the email scanning option

 

[Brian Tillman]

Thank you for your response. I don't believe I am scanning them but
wouldn't this happen to ALL messages instead of sporadically? I
never know who receives my posts and who does not as it is very
random.

You appear to have hijacked Brigsy's thread with your original question.

It won't necessarily apply to all messages. Does the message look OK in
your Sent Items folder? Can you have your ISP track the contents of the
data stream they receive to make sure the message is intact when they
receive it?