Outlook 2007 Reading Pane view crashes Outlook -- help!

[Guest]

I'm running Vista Business with Outlook 2007 (latest update installed).

After about a week of operation of the newly updated Outlook 2007, I
suddenly found that whenever I tried to view an e-mail message by double
clicking on it, or by opening the reading pane, Outlook stopped operating. It
produced an error message and shut down.

(I think the problem began to happen right after I re-booted after receiving
the regular Microsoft Vista updates on this past Wednesday. There were five
of them (Vista updates) that were installed upon rebooting. This factor may
be unrelated to the problem.)

The continuing failure to view an e-mail happens with any message (and I've
tried hundreds by now) so the problem isn't related to a specific, badly
behaving e-mail message.

All other functions of Outlook continue to operate normally. E-mail comes in
and goes out. I can compose messages normally. I can move messages to various
folders. Rules and alerts work. Archiving works.

I can also reply and forward e-mail normally. In fact, this is now the only
way I can read my e-mail. I 'reply' to it and then read it in the newly
opened message! Obviously, this is extremely awkward.

I have now disabled all Outlook add-ins except for the indexer.

Starting Outlook in SAFE mode doesn't make any difference.

There are more details I can provide if anyone can try to help me.

I've taken many, many more steps over the past week and can outline them. I
won't list them here so as to keep my problem statement brief.

Thank you very much for any advice anyone can offer. This problem is ruining
my enjoyment of e-mail!

Patrick in Australia

 

[Roady [MVP]]

What is the exact error reported?
What is being logged to the Event Viewer?

 

[Guest]

Dear Roady

Thanks for your quick reply.

Please bear with me, because I was mainly unfamiliar with Vista's Event
Viewer until you asked this question. I've quickly read up on it, found it,
and will try to post what I think it's telling me, in the simple format.

If I've misunderstood your question, please re-direct me and I'll
immediately go back and retrieve more information.

Here are the WARNING and ERROR messages:

8:41pm
OUTLOOK.EXE
12.0.6014.5000
46031a52
mspst32.dll
12.0.6014.5000
4603165b
c0000005
0007cd9c
1214
01c794821a375cd8

8:42pm
2 user registry handles leaked from
\Registry\User\S-1-5-21-1573256379-3222886877-3485941756-1003: Process 664
(\Device\HarddiskVolume3\Windows\System32\winlogon.exe) has opened key
\REGISTRY\USER\S-1-5-21-1573256379-3222886877-3485941756-1003 Process 960
(\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key
\REGISTRY\USER\S-1-5-21-1573256379-3222886877-3485941756-1003

8:49pm
Microsoft Office Outlook
Outlook has detected a problem with the existing NormalEmail.dotm. Would
you like to create a new NormalEmail.dotm?

9:06pm
OUTLOOK.EXE
12.0.6014.5000
46031a52
mspst32.dll
12.0.6014.5000
4603165b
c0000005
0007cd9c
538
01c794858088f140

9:07pm
Context: Windows Application, SystemIndex Catalog Details: A server error
occurred. Check that the server is available. (0x80041206)
URL mapi://{s-1-5-21-1573256379-3222886877-3485941756-1003}/

9:09pm

OUTLOOK.EXE
12.0.6014.5000
46031a52
mspst32.dll
12.0.6014.5000
4603165b
c0000005
0007ce2b
1068
01c79485d1ab34c0

9:48pm
Context: Windows Application, SystemIndex Catalog Details: A server error
occurred. Check that the server is available. (0x80041206)
URL mapi://{s-1-5-21-1573256379-3222886877-3485941756-1003}/

Please let me know what else you need.

I really appreciate your help.

Thanks again.

Patrick in Australia

(e-mail address removed)

 

[Guest]

Dear Roady

Further to your question about my problem. when I open Outlook 2007's
Reading Pane or double click to view the message, Outlook 'whites out' (don't
know the right term) and the following message is displayed on the screen in
a box:

Microsoft Office Outlook has stopped working.

Windows is collecting more information about the problem.

This might take several minutes.

Then a second box pops up:

Do you want to send more information about the problem?

Additional details about what went wrong can help Microsoft create a solution.

I've chosen the option to answer these questions in the past 24 hours and
sent them off (as far as I know).

Most recently, I ran SCANPST on the PST file (again) and it found and
corrected errors (again) but the problem persists. My PST file is about 1.5
gigs in sizw, so it takes a while. I also ran SCANPST on the archive.pst file
but it returned no errors.

When I go back to last Sunday's backup PST file, I can run it without
problems. I've done this twice (gone back to Sunday's working PST file) and
both times it's worked for about a day before the problem shows up again.

Thanks again, very much, for any help you can give me.

Patrick in Australia

(e-mail address removed)