after having it work a few times - it seems to have resorted back. Even
though i select RTF - it
comes in as email. I made the change in my contacts - would that affect it?
The "Let Outlook decide" setting means that the main setting in
Tools>Options>Mail Format will be used. The per-contact setting overrides the
main setting. If the per-contact value fails, then you have something
affecting the message after it leaves Outlook. This can be either Exchange,
if you use that, an email scanner looking at outgoing messages, the
recipient's mail server, or a scanner on the recipient's PC looking at
incoming messages.