Outlook 2007 extremly slow

[Paul Goldmann]

Hi,

I'm using Outlook 2007 on my super, duper T60 with CoreDuo and 2 GB RAM. How
ever using Outlook 2007 drives my crazy. Anytime I change the selection it
takes some moments to respond. In addition starting Outlook 2007 is very
very slow. I not using add-ins at all.

What to do?

Thanks
Paul

 

[John Butler]

Paul

I have the same problem with a very fast machine. Please post again if you
find a solution.

John

 

[Dr Teeth]

I have the same problem with a very fast machine.

Include me in this as well.

Cheers,

Guy

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.

 

[Milly Staples [MVP - Outlook]]

A user reported that working with Microsoft PSS resulted in PSS recommending a rename of the .dat files in the Outlook directory to .old (extend.dat, outcmd.dat, views.dat, etc.) The poster indicated that this sped up Outlook considerably.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, Paul Goldmann asked:

| Hi,
|
| I'm using Outlook 2007 on my super, duper T60 with CoreDuo and 2 GB
| RAM. How ever using Outlook 2007 drives my crazy. Anytime I change
| the selection it takes some moments to respond. In addition starting
| Outlook 2007 is very very slow. I not using add-ins at all.
|
| What to do?
|
| Thanks
| Paul

 

[Dr Teeth]

A user reported that working with Microsoft PSS resulted in PSS recommending a rename of the .dat files in the Outlook directory to .old (extend.dat, outcmd.dat, views.dat, etc.) The poster indicated that this sped up Outlook considerably.

Hi Milly,

What do you mean by the 'outlook folder'? I have found several, and
none have any .dat files.

Cheers,

Guy

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.

 

[Milly Staples [MVP - Outlook]]

Did you enable searching hidden files/folders?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, Dr Teeth asked:

| On Sat, 24 Feb 2007 18:58:14 -0800, "Milly Staples [MVP - Outlook]"
|
|| A user reported that working with Microsoft PSS resulted in PSS
|| recommending a rename of the .dat files in the Outlook directory to
|| .old (extend.dat, outcmd.dat, views.dat, etc.) The poster indicated
|| that this sped up Outlook considerably.
|
| Hi Milly,
|
| What do you mean by the 'outlook folder'? I have found several, and
| none have any .dat files.
|
| Cheers,
|
| Guy
|
| ** Stress - the condition brought about by having to
| ** resist the temptation to beat the living daylights
| ** out of someone who richly deserves it.

 

[Dr Teeth]

Did you enable searching hidden files/folders?

Yes.

Cheers,

Guy

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.

 

[Benjamin Gay [MSFT]]

Hello Paul,
Before digging into this to deeply could you please provide some more
specific information about your machine and your configuration. Specifically
I would be interested in the following:

1. Operating System
2. Is this an upgrade or clean install
3. Configuration of Outlook (i.e. POP3 account, Exchange Ti etc)
4. Applications running at the same time (i.e. Desktop Search, Word etc)

Any other specific repro steps that you have that can help diagnose this
problem (i.e. when I do x I notice ...)

Thanks

 

[Paul Goldmann]

Hi Benjamin,

1. Operating System

Windows XP SP2

2. Is this an upgrade or clean install

Upgrade, but I had deleted the profile including ost, since someone
recommended this

3. Configuration of Outlook (i.e. POP3 account, Exchange Ti etc)

Outlook Cached Mode against Exchange 2003

4. Applications running at the same time (i.e. Desktop Search, Word etc)

On my machine is Office 2007 Ultimate + Word 2003 (Upgrade with only Word
2003 left)
Microsoft Desktop search is idle, no other search product. Lookout
uninstalled (and sadly missing)

Any help very much appreciated. It's really killing my productivity

Thanks again
Paul

--
Paul Goldmann

Hello Paul,
Before digging into this to deeply could you please provide some more
specific information about your machine and your configuration.
Specifically I would be interested in the following:

1. Operating System
2. Is this an upgrade or clean install
3. Configuration of Outlook (i.e. POP3 account, Exchange Ti etc)
4. Applications running at the same time (i.e. Desktop Search, Word etc)

Any other specific repro steps that you have that can help diagnose this
problem (i.e. when I do x I notice ...)

Thanks

 

[Paul Goldmann]

Hi,

one addition: Some legacy clients (Outlook 2003 SP2) from other computers
are accessing the same mailbox as well.

Thanks again
Paul

 

[Brian Tillman]

Upgrade, but I had deleted the profile including ost, since someone
recommended this

The mail profile is a registry key, not a folder on disk.

 

[Adam Raff]

Please add me to this list as well



I have upgraded to Outlook 2007 from 2003



Windows XP SP2

Connected to a Exchange 2003 with SP2, Windows Server 2003 SP1 with all
updates including DST



All of the installs that I have done have been upgrades and it seems that
everything is slower now.



Our systems have 2.0 to 3.0 processor with minimum of 512 to max of 1gig of
ram



To me it seems like the processor is running at 100% at times but when I
look at task manager it's running Ok.



My issues appear in my mouse. When I click on something I have to click on
it twice or even three times to get something to open. I have updated my
Mouse, keyboard and video drivers already with no luck.



I have not deleted my OST or profile as of yet.



Any info would be a great help as I am slowly putting Office 2007 out within
our company.



Adam Raff

 

[Guest]

Add me to this list, it's a disaster. I now can't roll back either as I'm
getting error messages when trying to run 2003 (nothing fixes it)

I have tried renaming all the files to old as suggested, totally removing
bot 2003 and 2007 and re-installing, reducint the size of my pst file to
<1gb. I have now spent conservatively 20 hours trying to rectify this.

The main problem happens when downloading email. Being in safe mode does not
fix that. Surely it can't just be the dozen people on this forum that have a
fault, it must be more widespread, yet no-one seems to have a fix??

 

[John Butler]

I did have the problem of Outlook 2007 being very slow: my email was with
MSN Premium (http). I was able to cute it by disabling the preview mail pane
in Windows Live Messenger: perhaps if the preview is enabled WLM syncs with
MSN email

 

[Benjamin Gay [MSFT]]

Hi Paul,
Thanks for taking the time to get this information. If you don't mind I
would like you to try the following things for me:

1. Get a baseline with only Outlook running.
Stop all applications (including search, antivirus, plug-in's etc).
Verify that logging is disabled. Launch only Outlook and attempt to
reproduce the behavior.

IF and ONLY IF, you are able to reproduce the behavior in this situation
then I would like you to do the following:

2. Exit Outlook (verify no instance of outlook.exe us running)

3. Enable logging on the Outlook 2007 client:
Create a Dword called EnableLogging under
[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Mail] and
set the value to ffff0000

4. Restart Outlook

5. Reproduce the behavior

6. Exit Outlook

7. Zip log files
Located at %temp%\outlook logging

8. Disable logging
Set the value of the Dword EnableLogging under
[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Mail] to
0000

6. Restart Outlook

When sending me the log files please send them to bengay at microsoft.com
not online.microsoft.com

If I find anything interesting in the log files I will reply to this thread
with what I find.

Thanks

Benjamin

--
Benjamin Gay [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights

Hi Benjamin,

1. Operating System

Windows XP SP2

2. Is this an upgrade or clean install

Upgrade, but I had deleted the profile including ost, since someone
recommended this

3. Configuration of Outlook (i.e. POP3 account, Exchange Ti etc)

Outlook Cached Mode against Exchange 2003

4. Applications running at the same time (i.e. Desktop Search, Word etc)

On my machine is Office 2007 Ultimate + Word 2003 (Upgrade with only Word
2003 left)
Microsoft Desktop search is idle, no other search product. Lookout
uninstalled (and sadly missing)

Any help very much appreciated. It's really killing my productivity

Thanks again
Paul

--
Paul Goldmann

Hello Paul,
Before digging into this to deeply could you please provide some more
specific information about your machine and your configuration.
Specifically I would be interested in the following:

1. Operating System
2. Is this an upgrade or clean install
3. Configuration of Outlook (i.e. POP3 account, Exchange Ti etc)
4. Applications running at the same time (i.e. Desktop Search, Word etc)

Any other specific repro steps that you have that can help diagnose this
problem (i.e. when I do x I notice ...)

Thanks

--
Benjamin Gay [MSFT]

This posting is provided "AS IS" with no warranties, and confers no
rights

Hi,

I'm using Outlook 2007 on my super, duper T60 with CoreDuo and 2 GB RAM.
How ever using Outlook 2007 drives my crazy. Anytime I change the
selection it takes some moments to respond. In addition starting Outlook
2007 is very very slow. I not using add-ins at all.

What to do?

Thanks
Paul

 

[Guest]

Ben,

My issue running MS Vista with Outlook 2007 and slow performance only
happens when I try to import 500+ contacts for by Outlook 2003 exported
contacts into the default Contacts folder in Outlook 2007. Once they import
the total environment within Outlook 2007 slows and stalls and then if I
delete the imported contacts the system runs fine. I then created a new
Contacts folder and imported into that folder and Outlook 2007 runs fine but
of course my default Contacts folder is empty and when I want to search
contacts in an email say hitting the TO: button I have to select this
secondary contacts list. I have no idea why importing into the default
contact list causes this problem.

David Hale

Hi Paul,
Thanks for taking the time to get this information. If you don't mind I
would like you to try the following things for me:

1. Get a baseline with only Outlook running.
Stop all applications (including search, antivirus, plug-in's etc).
Verify that logging is disabled. Launch only Outlook and attempt to
reproduce the behavior.

IF and ONLY IF, you are able to reproduce the behavior in this situation
then I would like you to do the following:

2. Exit Outlook (verify no instance of outlook.exe us running)

3. Enable logging on the Outlook 2007 client:
Create a Dword called EnableLogging under
[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Mail] and
set the value to ffff0000

4. Restart Outlook

5. Reproduce the behavior

6. Exit Outlook

7. Zip log files
Located at %temp%\outlook logging

8. Disable logging
Set the value of the Dword EnableLogging under
[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Mail] to
0000

6. Restart Outlook

When sending me the log files please send them to bengay at microsoft.com
not online.microsoft.com

If I find anything interesting in the log files I will reply to this thread
with what I find.

Thanks

Benjamin

--
Benjamin Gay [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights

Hi Benjamin,

1. Operating System

Windows XP SP2

2. Is this an upgrade or clean install

Upgrade, but I had deleted the profile including ost, since someone
recommended this

3. Configuration of Outlook (i.e. POP3 account, Exchange Ti etc)

Outlook Cached Mode against Exchange 2003

4. Applications running at the same time (i.e. Desktop Search, Word etc)

On my machine is Office 2007 Ultimate + Word 2003 (Upgrade with only Word
2003 left)
Microsoft Desktop search is idle, no other search product. Lookout
uninstalled (and sadly missing)

Any help very much appreciated. It's really killing my productivity

Thanks again
Paul

--
Paul Goldmann

Hello Paul,
Before digging into this to deeply could you please provide some more
specific information about your machine and your configuration.
Specifically I would be interested in the following:

1. Operating System
2. Is this an upgrade or clean install
3. Configuration of Outlook (i.e. POP3 account, Exchange Ti etc)
4. Applications running at the same time (i.e. Desktop Search, Word etc)

Any other specific repro steps that you have that can help diagnose this
problem (i.e. when I do x I notice ...)

Thanks

--
Benjamin Gay [MSFT]

This posting is provided "AS IS" with no warranties, and confers no
rights
Hi,

I'm using Outlook 2007 on my super, duper T60 with CoreDuo and 2 GB RAM.
How ever using Outlook 2007 drives my crazy. Anytime I change the
selection it takes some moments to respond. In addition starting Outlook
2007 is very very slow. I not using add-ins at all.

What to do?

Thanks
Paul

 

[Trevor Miller]

I've been lurking around since release and have seen this approach before.
Are we to believe Outlook 2007 is only usable without these items running
and/or in safe mode? When you have a fully stable / speedy system and you
upgrade one thing...and that one thing is very slow the problem lies in that
one thing.

We no longer live in a technology world with items can be used in isolation.
Real-world deployments do not consist of clean Vista / XP and Office only.

MS should be testing with popular add-ins and AV products, Outlook 07 was
very slow throughout the whole beta program and continues to be.

-trevor

Hi Paul,
Thanks for taking the time to get this information. If you don't mind I
would like you to try the following things for me:

1. Get a baseline with only Outlook running.
Stop all applications (including search, antivirus, plug-in's etc).
Verify that logging is disabled. Launch only Outlook and attempt to
reproduce the behavior.

IF and ONLY IF, you are able to reproduce the behavior in this
situation then I would like you to do the following:

2. Exit Outlook (verify no instance of outlook.exe us running)

3. Enable logging on the Outlook 2007 client:
Create a Dword called EnableLogging under
[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Mail]
and set the value to ffff0000

4. Restart Outlook

5. Reproduce the behavior

6. Exit Outlook

7. Zip log files
Located at %temp%\outlook logging

8. Disable logging
Set the value of the Dword EnableLogging under
[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Mail] to
0000

6. Restart Outlook

When sending me the log files please send them to bengay at microsoft.com
not online.microsoft.com

If I find anything interesting in the log files I will reply to this
thread with what I find.

Thanks

Benjamin

--
Benjamin Gay [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights

Hi Benjamin,

1. Operating System

Windows XP SP2

2. Is this an upgrade or clean install

Upgrade, but I had deleted the profile including ost, since someone
recommended this

3. Configuration of Outlook (i.e. POP3 account, Exchange Ti etc)

Outlook Cached Mode against Exchange 2003

4. Applications running at the same time (i.e. Desktop Search, Word etc)

On my machine is Office 2007 Ultimate + Word 2003 (Upgrade with only Word
2003 left)
Microsoft Desktop search is idle, no other search product. Lookout
uninstalled (and sadly missing)

Any help very much appreciated. It's really killing my productivity

Thanks again
Paul

--
Paul Goldmann

Hello Paul,
Before digging into this to deeply could you please provide some more
specific information about your machine and your configuration.
Specifically I would be interested in the following:

1. Operating System
2. Is this an upgrade or clean install
3. Configuration of Outlook (i.e. POP3 account, Exchange Ti etc)
4. Applications running at the same time (i.e. Desktop Search, Word etc)

Any other specific repro steps that you have that can help diagnose this
problem (i.e. when I do x I notice ...)

Thanks

--
Benjamin Gay [MSFT]

This posting is provided "AS IS" with no warranties, and confers no
rights
Hi,

I'm using Outlook 2007 on my super, duper T60 with CoreDuo and 2 GB
RAM. How ever using Outlook 2007 drives my crazy. Anytime I change the
selection it takes some moments to respond. In addition starting
Outlook 2007 is very very slow. I not using add-ins at all.

What to do?

Thanks
Paul

 

[Benjamin Gay [MSFT]]

My issue running MS Vista with Outlook 2007 and slow performance only
happens when I try to import 500+ contacts for by Outlook 2003 exported
contacts into the default Contacts folder in Outlook 2007. Once they import
the total environment within Outlook 2007 slows and stalls and then if I
delete the imported contacts the system runs fine.

Hi David,
Thanks for providing nice solid repro steps. Ill see if I can reproduce
this.

 

[Guest]

I'm experiencing the same problem with Outlook 2007. I loaded Office 2007
onto my new machine that has the T7600 CoreDuo and 2GB of RAM. I have
confirgured both a POP3 and IMAP email accounts and it runs very slow. I
have experienced this with composing emails and changing from calendar, to
contacts, to email, etc. When I type an email there is a significant delay
from when I hit the keyboard keys to when letters populate on the screen.
Outlook 2007 appears to be a memory hog because I see the performance spike
in Windows Task Manager. I think Microsoft needs to send out a patch for
this program. - JLB

 

[Guest]

OK everyone, I am not amused! If I'd known all this before I upgraded I
wouldn't have paid for the privelege of losing a day's revenue due to poor
performance. With all the revenue MS make, I think they ought to provide
free technical support on newly purchased products (maybe they do but I'm
blowed if I know about it). Problems (how long do you have?):

XP2002 with SP2
Office Professional 2002
Upgraded to Office Professional 2007 with business contact manager

Problems: AVG add in has to be disabled (not sure what relevance it has)
Outlook Performance: absolutely ridiculous - keeps hanging, forced to close
and that take best part of 10 mins.
Affected: Access, Excel, IE7 (hangs)

Outlook seems to be constantly synchronising folders (with what I have no
idea) - can we stop this as it seems to quicken when it's not doing it? It's
almost as if it's downloading & installing updates. Nothing works while this
is going on. There is a delay of at least 15 secs to type text!!!!!

I have other issues (not all I can post in here!): reminder keeps appearing
and I can't kill it.... says start date before the finish date or something
like that.

I've defragged, cleared space, run diags, repaired, reinstalled, you name it
- still POO!!!

Microsoft please pull your finger out - I remember not so long ago the IE7
ruining my HP director, although a patch has fixed that - had to search for
the damned thing on google though and it wouldn't download initially.

Please would someone be able to advise me how to fix this and if it can't
be, can I get my money back and revert to my old one????

Yours truly

Anne