Outlook 2007 Crashes - Admin user managing 6 calendars

[jedrich]

I have a user who manages calendars for her entire department of 6 people.
We're using Office 2007 SP1 in an Exchange 2007 environment. Oddly, she is
the only user reporting this type of crash - although we have other users who
manage multiple calendars, although normally only one or two at a time.

Examining the event logs, I see Event 7001's being generated in the Office
Sessions Event log. The information in this log is:

"ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.6300.5000, Microsoft Office Version: 12.0.6215.1000. This session lasted
15741 seconds with 2520 seconds of active time. This session ended with a
crash"

The Office Diagnostics log insists there is nothing causing an error.

The Application Event Log shows event 1000 with the same information as the
event 7001 above.

Every now and then, there is an event 5000 with the information:

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6300.5000, P3
ntdll.dll, P4 5.1.2600.5512, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.

We've given this user a new computer with a fresh installation of Office
2007, and rebuilt her profile. This afternoon we tried the /cleanviews trick
mentioned in other threads.

She seems to be getting a lot of Event 25's as well - "cannot update public
free/busy data" which is weird since we are a total Exchange 2007/Outlook
2007 shop.

Any clues? Anyone?

 

[Tyler]

I have users with the same issue (since we first started using Office 2007)
and am surprised that there hasn't been a fix released yet. This problem is
very frustrating because of its’ sporadic nature.

Today I started having this issue and was bound and determined to fix it
without running /cleanview (because that isn’t a fix it’s a band-aid). I
think I have discovered the root cause of the issue.

Here is what happened today:

I opened Outlook and clicked to the calendar. There were two calendars open
in side by side view. I wanted to get rid of one of them so I unchecked the
box – Outlook crashed. I did this 3 more times with Outlook crashing each
time.

On the fourth try, I right clicked the first calendar to try “view in
overlay modeâ€, that option wasn’t available only “View in side by side modeâ€
was available. So it was clear that Outlook thought the view was set to
overlay when in actuality the view was side by side. So I clicked “View in
side by side modeâ€. The view didn’t change, but “view in overlay mode†was
now available, and when I clicked that, the view changed.

I then was able to get rid of the calendars without Outlook crashing. So,
it looks like this is happening because Outlook is confused about which view
it is showing.

Please fix this in the code!!!

 

[Brian Tillman [MVP - Outlook]]

Please fix this in the code!!!

If you want Microsoft to be aware of the issue, you must open an incident by
contacting them directly. Reporting something in these newsgroups doesn't
help with that.