A
ashraf.rabi
One of our employees has a problem with her Access database where
every few hours it crashes. Sometimes Access asks to send an error
report to Microsoft but most of the time, it doesn't. We've been
working with Microsoft PSS on this issue, and they also seem to be
stumped. So here's a summary of what we tried so far:
- We did a full reformat/reinstallation (didnt copy profile)
- Updated all drivers
- Updated BIOS
- Swapped network cable with new one
- Ran database in safe mode
- Ran whole system (then Access) in safe mode
- Repaired/Compacted database (both online and local)
- Copied database to local machine and had her use it
- Used her use a laptop (didnt crash)
- Used another PC for a day (didn't crash)
- Used other databases (still crashes)
- Plugged in her PC into another network port
Her desktop is a Dell Optiplex 755 and the other PC i had her use for
a day was also an Optiplex 755. Another clue is that the times that
the crashes occur happen roughly around the same time. They occur
every 2-3 hours from 7 6:30ish to about 2:30ish.
The error she gets in the Event Log is:
Event Type: Information
Event Source: Microsoft Office 12
Event Category: None
Event ID: 5001
Date: 10/1/2008
Time: 7:13:07 AM
User: N/A
Computer: AccessPC
Description:
Bucket 226958273, bucket table 5, EventType officelifeboathang, P1
msaccess.exe, P2 12.0.6211.1000, P3 ntdll.dll, P4 5.1.2600.5512, P5
NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 00 75 00 63 00 6b 00 B.u.c.k.
0008: 65 00 74 00 3a 00 20 00 e.t.:. .
0010: 32 00 32 00 36 00 39 00 2.2.6.9.
0018: 35 00 38 00
If anyone has any ideas, that would be really great. Thanks a lot!
every few hours it crashes. Sometimes Access asks to send an error
report to Microsoft but most of the time, it doesn't. We've been
working with Microsoft PSS on this issue, and they also seem to be
stumped. So here's a summary of what we tried so far:
- We did a full reformat/reinstallation (didnt copy profile)
- Updated all drivers
- Updated BIOS
- Swapped network cable with new one
- Ran database in safe mode
- Ran whole system (then Access) in safe mode
- Repaired/Compacted database (both online and local)
- Copied database to local machine and had her use it
- Used her use a laptop (didnt crash)
- Used another PC for a day (didn't crash)
- Used other databases (still crashes)
- Plugged in her PC into another network port
Her desktop is a Dell Optiplex 755 and the other PC i had her use for
a day was also an Optiplex 755. Another clue is that the times that
the crashes occur happen roughly around the same time. They occur
every 2-3 hours from 7 6:30ish to about 2:30ish.
The error she gets in the Event Log is:
Event Type: Information
Event Source: Microsoft Office 12
Event Category: None
Event ID: 5001
Date: 10/1/2008
Time: 7:13:07 AM
User: N/A
Computer: AccessPC
Description:
Bucket 226958273, bucket table 5, EventType officelifeboathang, P1
msaccess.exe, P2 12.0.6211.1000, P3 ntdll.dll, P4 5.1.2600.5512, P5
NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 00 75 00 63 00 6b 00 B.u.c.k.
0008: 65 00 74 00 3a 00 20 00 e.t.:. .
0010: 32 00 32 00 36 00 39 00 2.2.6.9.
0018: 35 00 38 00
If anyone has any ideas, that would be really great. Thanks a lot!