Outlook 2007 calendar items won't save after SP2 installed

[MTCS]

I've installed SP2 for Office 2007. I use an Exchange Mail account with
Outlook 2007. It is sending and receiving mail, but I'm unable to save new
calendar items. When I click on the 'save & close' button in the ribbon bar
of a new calendar item, Outlook waits for a few seconds, then I get a bubble
message in the notification area saying the connection to exchange is
unavailable, yet Outlook reports I am connected to the exchange server and
send/receive is working. Is there a solution for this?
I don't have any add-ins in use, so other than the SP2 update, I don't know
what could be causing this.

 

[MTCS]

I double checked the add-ins. 3 of them had re-appeared after the SP2 update.
I've removed them and restarted. I've also run SCANOST. Still can't create
new calendar items. Outlook does synchronise calendar items created from
another PC using the same exchange account. weird.
I'm thinking of removing Office and cleaning up the registry as I've had
problems with outlook (connecting to the exchange mail account which takes
ages) but before I do I'm wondering if Outlook knows it's running on a laptop
rather than a PC? I use Vista Ultimate x64 on this laptop (latitude e6400)
and some time ago I had to re-install Vista for an unrelated issue, and prior
ro re-installing I had the exchange mail problem, then after the re-install I
still had the problem which is why I'm wondering if Outlook knows the device
type. Perhaps I can convince it that its running on a desktop. I have a
desktop PC running Vista x64 with no issues with Outlook 2007 at all using
the same exchange mail account. Any thoughts would be appreciated!

 

[MTCS]

Update, I can create emails and notes fine, but cannot create contacts or
tasks. I've run PC Tools registry cleaner but still have problems. I'm going
to create a new Outlook profile. If that doesn't work then.....

 

[MTCS]

A new Outlook profile didn't help. I could not make Outlook connect to the
exchange server at all, yet I can do so on another PC with Office SP2
installed. I believe installing Office SP2 has messed up Outlook. I'm going
to uninstall SP2 and see if Outlook returns to normal.

 

[MTCS]

Uninstalled SP2. Problem still remains. I couldn't do a system restore,
although it's turned on, there aren't any restore points. think my Vista
installation must be corrupt, so I'm go revert to original system image.

It's a shame about this. Office SP2 made Outlook startup and shutdown much
faster on my desktop PC, but it's not done me any favours on the laptop.

 

[oelett]

UninstalledSP2. Problem still remains. I couldn't do a system restore,
although it's turned on, there aren't any restore points.  think my Vista
installation must be corrupt, so I'm go revert to original system image.

It's a shame about this. OfficeSP2madeOutlookstartup and shutdown much
faster on my desktop PC, but it's not done me any favours on the laptop.

I have the same problems. Installed the SP2, could not save
appointments. Outlook says, it has to be connected to the exchange
server and has to be online.
So I turned off the Exchange Cached Mode to work completely online.
After that, I got no connection to the exchange server (2007).
Deleted my profile, created a new one, nothing helped.
So, I uninstalled the SP2, same malfunction.
The only solution was to reinstall outlook without sp2.

 

[MTCS]

I have the same problems. Installed the SP2, could not save
appointments. Outlook says, it has to be connected to the exchange
server and has to be online.
So I turned off the Exchange Cached Mode to work completely online.
After that, I got no connection to the exchange server (2007).
Deleted my profile, created a new one, nothing helped.
So, I uninstalled the SP2, same malfunction.
The only solution was to reinstall outlook without sp2.

Thanks oelett. I'm re-installing the Vista plus updates, then Office 2007.
I'm going to install SP2 before defining the Exchange mail account in
Outlook. I'm hoping a fresh install will work better with the account than an
upgraded one. If it doesn't then perhaps there are issues with hosted
exchange mail accounts.

 

[azumafuji]

I've installed SP2 for Office 2007. I use an Exchange Mail account with
Outlook 2007. It is sending and receiving mail, but I'm unable to save new
calendar items. When I click on the 'save & close' button in the ribbon bar
of a new calendar item, Outlook waits for a few seconds, then I get a bubble
message in the notification area saying the connection to exchange is
unavailable, yet Outlook reports I am connected to the exchange server and
send/receive is working. Is there a solution for this?
I don't have any add-ins in use, so other than the SP2 update, I don't know
what could be causing this.

Same problem here. I have not found a solution yet so I may wait for
the Windows 7 RC and just reinstall Office on that. Hopefully there
is a fix soon.

 

[MTCS]

Thanks oelett. I'm re-installing the Vista plus updates, then Office 2007.
I'm going to install SP2 before defining the Exchange mail account in
Outlook. I'm hoping a fresh install will work better with the account than an
upgraded one. If it doesn't then perhaps there are issues with hosted
exchange mail accounts.

I did the fresh install. totally fresh system. Installed Outlook 2007 plus
all updates, then SP2. Created the exchange account. Outlook is unable to
connect to the exchange server. No problems with other Outlooks, so SP2
definately breaks it. I've restored the affected systems back to Outlook with
SP1 and updates, and disabled SP2 from automatically installing on them.

I contacted Microsoft. As I run a small business using the OEM version they
wanted £200 off me to proceed, so newsgroups and forums are my only recourse.
I'm of course not at all happy with Microsoft's response after first breaking
Outlook and wasting many hours of my time. I welcome the improvements to
speed in Outlook that SP2 is meant to bring but I do wonder how much testing
it has undergone. I'd be happy to work with Microsoft to identify and fix
this problem but how do you go about doing it without Microsoft asking for
money?

 

[heino.vanwaelem]

I did the fresh install. totally fresh system. Installed Outlook 2007 plus
all updates, then SP2. Created the exchange account. Outlook is unable to
connect to the exchange server. No problems with other Outlooks, so SP2
definately breaks it. I've restored the affected systems back to Outlook with
SP1 and updates, and disabled SP2 from automatically installing on them.

I contacted Microsoft. As I run a small business using the OEM version they
wanted £200 off me to proceed, so newsgroups and forums are my only recourse.
I'm of course not at all happy with Microsoft's response after first breaking
Outlook and wasting many hours of my time. I welcome the improvements to
speed in Outlook that SP2 is meant to bring but I do wonder how much testing
it has undergone. I'd be happy to work with Microsoft to identify and fix
this problem but how do you go about doing it without Microsoft asking for
money?

Hello,
i had exactly the same problem right after installing Office 2007 SP2
with Exchange 2007 SP1 and it was actually a very stupid problem. i
think outlook contacted the exchange server via netbios name (which
worked before SP2), i changed it in account settings to the FQDN name
and it worked all like a charm. but first make sure your dns settings
are able to resolve to the FQDN of your exchange server. this was for
me not the case at first. my primary dns was my home router, i had no
secondary adress. i'm almost sure a dns problem is the source of this
problem..
hope you find this useful.
best regards

 

[MTCS]

Hello,
i had exactly the same problem right after installing Office 2007 SP2
with Exchange 2007 SP1 and it was actually a very stupid problem. i
think outlook contacted the exchange server via netbios name (which
worked before SP2), i changed it in account settings to the FQDN name
and it worked all like a charm. but first make sure your dns settings
are able to resolve to the FQDN of your exchange server. this was for
me not the case at first. my primary dns was my home router, i had no
secondary adress. i'm almost sure a dns problem is the source of this
problem..
hope you find this useful.
best regards

Thanks for that. I am able to ping the FQDN of the exchange server (internet
based) from behind my router, so doesn't that mean it resolves?
Do you think I should update my ethernet adapter and manually assign the
primary and secondary DNS addresses provided by my ISP? Is that what you did?

 

[MTCS]

Same problem here. I have not found a solution yet so I may wait for
the Windows 7 RC and just reinstall Office on that. Hopefully there
is a fix soon.

I installed Vista SP2 (x64) before re-installing Office 2007 SP2. I'm now
able save calendar items. I'm using the same Office 2007 SP2 installer
package I used before. The package searches for updates before installing, so
perhaps it installed a solution, or maybe it's related to installing Vista
SP2 first.
HTH
Mike

 

[steve.hoek]

I installed Vista SP2 (x64) before re-installing Office 2007 SP2. I'm now
able save calendar items. I'm using the same Office 2007 SP2 installer
package I used before. The package searches for updates before installing, so
perhaps it installed a solution, or maybe it's related to installing Vista
SP2 first.
HTH
Mike

I was able to correct the problem on my XP machines by installing the
post-SP2 Outlook hotfix described in KB968858.
I couldn't wait for the request to go through, so I got it from
thehotfixshare.net

 

[greyhair66]

I've installed SP2 for Office 2007. I use an Exchange Mail account with
Outlook 2007. It is sending and receiving mail, but I'm unable to save new
calendar items. When I click on the 'save & close' button in the ribbon bar
of a new calendar item, Outlook waits for a few seconds, then I get a bubble
message in the notification area saying the connection to exchange is
unavailable, yet Outlook reports I am connected to the exchange server and
send/receive is working. Is there a solution for this?
I don't have any add-ins in use, so other than the SP2 update, I don't know
what could be causing this.

By chance I've found that if I take Outlook "Offline" and post the
calendar item, and then go back "Online" that the item stays in the
Calendar.
Quick work around...not a fix. KB968858 was mentioned below in the
thread. I"ll be looking at that next. I agree with everything said so
far, I've got the same account still running on a non-vista non Office
2007 machine and it still syncs and operates fine.

 

[brent]

MTCS,

I have just now started having this problem with my Vista SP2 32-bit laptop
with Office 2007 SP2. My 64-bit Vista PC with Office 2007 SP2 is perfectly
fine. Were you ever able to solve this?

-Brent