Outlook 2007 Bugs

[Guest]

A greater bug for an email client other than not showing/alerting you about
new emails would be not working at all or loosing your emails. Come-on let's
try be serious a little. If you use Outlook at home to take your emails once
a day this bug would not even matter. If you are using Outlook as part of
your job and you have to promptly answer any email received this is a very
serious issue. If all companies that are playing with idea of migrating to
Office 2007 would know about this bug and would decide not to upgrade until
this bug is fixed how serious would be considered by Microsoft?

And a fifth option -- there are other bugs with greater impact ahead of this one in the queue to be fixed.

--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54

Why get worked up about something that you have no evidence of?

There's a third option too: They've fixed it and are working on testing the
fix to make sure it doesn't do other things to your system.

And a fourth option: They haven't even *started* yet seeing as they just
repro'd it.

hi, MSFT has replied me on a separate email that they've been able to
reproduce the issue. Seems like either they don't know how to fix it or
are
reluctant to do it.

It's the latter that i'm so worked up about...


:


Ask to speak to the tech's supervisor. What you got is pretty much the
standard answer for things that aren't public knowledge.

Although, if it is not reproducible (I still haven't been able to
reproduce
it) even for you (I seem to recall you saying it doesn't happen every
time),
the likelyhood of a fix drops. And that's not a 'Microsoft' thing.
That's
a production thing.

well, guess what they said? Thank you very much for your feedback. They
will
consider fixing it in the next "office release". No hotfix, no windows
update, etc.

I was like what the ????...

seriously disappointed.


:

Yes, but if you have an open issue and they know the issue, you can
convince
them to contact you when the fix is published as this apparently
greatly
impacts your ability to work.

Not to mention that the more feedback they get on an issue, the higher
the
priority they put on working on a fix.

MSFT has already acknowledged the issue and like Roady said, they
are
working
on fixing it but their lack of urgency to rectify something which is
basic
functionality in my mind really puts me off. They've managed to
duplicate
the
issue but aren't releasing any fix for customers...

I've already requested for the hotfix through the appropriate
channels
but
doubt it will fix the general issue since it sounds like it was done
for
Inbox only.

thx.

:

Have you tried the fix despite the fact you get it in other
folders?

Have you contacted technical support to report the problem (which
is
free
for your first call)?

has anyone found a general fix/workaround for item 3 mentioned by
Judy?

A forum member suggested KB938534 for fixing Inbox issues, but
i've
managed
to duplicate the issue for multiple different folders, sent
items,
etc.
It's
really becoming very annoying...


==============================
3. When I am in the inbox and select and email, then click on the
field
header to sort by the From: field, I expect my selection to stay
selected
as
it did in 2003 so that I can find all the emails from the same
person.
My
cursor moves to the top of the list. I think this might also be
intermittent
but I can't get it to work ever when I tested it. I think it
might
have
worked once or twice.
=============================


:

We'll continue in your later thread with more info on the issue.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
I now have already searched the groups and have found this
issue
mentioned
repeatedly by many people with no real solution. I am
surprised
that
this
is
not a know problem with a fix being worked on. The only final
solution
mentioned was to switch to firefox.

I am running xp professional service pack 2 but, this issue
has
been
mentioned with all versions of Office and I think with a new
install
of
Vista.

:

Updates will be made available in the normal ways so;
-separate downloads
-Office Update
-Microsoft Update

So you can pick a method you prefer best.

I don't have the IE7 + Outlook 2007 issues you are referring
too.
The
answer
depends a bit on whether you are using Windows Vista or
Windows
XP
and
whether or not this was a clean install of Outlook or an
upgrade
from
a
previous version but resetting your IE settings, program
defaults
and/or
doing an Office Diagnostig might solve your issue.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
Thank you for this response. I am glad to know that these
are
known
issues
and will be fixed. I guess not having the envelope show up
when
mail
is
in
other folders besides the inbox is more obvious when the
mail
counters
are
also off so I think I have no mail when I have a lot. I
hope
this
is
fixed
quickly. How will we recieve updates? Will they be
delivered
in
Automatic
updates?

I am also having a problem with IE7 not opening Outlook and
it
was
instead
opening many instances of IE7.. I followed some
instructions
to
change
the
permissions mailto area of the Regristry and now it is not
opeining
many
instances but says "could not perform this operation
because
the
default
mail
client is not properly installed"

Is this a known issue with IE7 and Outlook? It did not
install
the
mail
client properly when IE7 was installed. Is there a patch
for
this?

Thanks,

:

1) Known issue which is being looked into by the Outlook
dev
team.

2) The envelope only shows for messages that are being
delivered
to
the
Inbox and not when being moved to another folder by using
rules.
This
behavior is the same as in Outlook 2003. For other
permanent
notifications
see;
http://www.howto-outlook.com/howto/mailalert2003.htm

3) Known issue which is being looked into by the Outlook
dev
team.
There
are
some other view issues like groups expanding/collapsing
when
switching
folders and selection not being remembered when switching
folders
for
IMAP
accounts.

4) You might have a stuck Read Receipt message. To remove
see;
http://www.outlook-tips.net/howto/delete_rr.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

 

[Guest]

I was just curious about your sort situation in number 3. I just installed
Outlook 2007 a few weeks ago and it is so annoying not to be able to sort by
name, subject or date anymore and also have it remember the last place rather
than going back to beginning. Did you ever get a resolve on this issue. I
can't find a fix anywhere and some of my co-workers do not have the issue at
all so it must be a configuration issue somewhere...
I would appreciate any response you may have on this topic since you have
been dealing with it since March

 

[Guest]

annoying indeed!

i can duplicate the issue on my notebook consistently but not on my desktop.
Both are WXPSP2 and the only difference is hardware.

thx.

 

[Guest]

I am running the same platform as are all my co-workers that do not have this
sort issue. I have found that by changing my sort to groups (by days) that I
can get it to work for 1 - 3 times and then it reverts back to going to the
beginning unless I hit the Recieve column header each time, then sort. Are
you sorting by groups in the arrange heading? I have spent hours comparing
my settings to those of my co-workers and I just can't find the glitch but I
know it is in the set-up somewhere, now I am annoyed and very frustrated!

 

[Guest]

"grouping" does help but does not eliminate the issue completely. You can
increase the probability of it occuring by continuously sorting via two
different columns.. attaching original msg below.

=================
Hello,

When trying to sort by: from field, some times instead of being sort by the
user/email selected, the sort is done from alphabet order and the user
selection is missed

E.g.

Mail from (e-mail address removed)
Mail from (e-mail address removed)
Mail from (e-mail address removed)
Mail from (e-mail address removed)
Mail from (e-mail address removed)
Mail from (e-mail address removed)
Mail from (e-mail address removed)
Mail from (e-mail address removed)


You select (e-mail address removed) and then sort and instead of the cursor being in
(e-mail address removed), the selection is transfer to (e-mail address removed)

Anyone seen this behaviour?

Regards,
Joaquimlopes


=============

Hi, I have a XP SP2 system installed with Office Enterprise 2007 and running
OUtlook 2007.

Here is my observation. I have a folder with a list of multiple emails. In
"Message" view that is NOT grouped, i clicked on the received date header to
sort a list of emails by received date. I then select a particular email from
the long list with a particular subject. I then click on the "subject" tab to
sort it by subject.

The issue is that the previous email item i selected is lost and my
selection now becomes whatever the email at the top of the subject list. This
issue seems to occur randomly. A faster way to duplicate this issue is
increase the sort frequency by click "received" and "subject" vice-versa
multiple times. After a few rounds, the selection now becomes lost as
described.
========================

 

[dgcookie]

I am having a similar, yet slightly different problem. I have a brand
new laptop with a new install of Office 2007 running on Windows XP
SP2. All my accounts are IMAPed. When I select a message in a
particular folder, switch to a different folder, then switch back, a
different message than the one originally selected is now selected.
Oddly enough, it isn't going to the first or last message in the list,
but a seemingly random message- except it almost always goes back to
this same 'random' message when I come back to the folder. This seems
to be happening to all my folders. All are sorted by date with the
newest email at the bottom. Some are in groups, some not. Some with
the preview pane, some not. Happens with two different email accounts,
both IMAP though. It is driving me crazy- shouldn't the program
remember the last selected email message in a folder? It does on my
desktop running Outlook 2003.

Gayle

 

[Marilyn]

To try to recreate the problem, add a space at the beginning of the subjuct
line to a new message, then send it to yourself (or have someone else do it).
Optional, a blank subject line. Then, click on a normal email in your inbox
to highlight it, then sort by subject. The "pointer" will have moved to the
top email with a space at the beginning, or a blank subject line...

Ask to speak to the tech's supervisor. What you got is pretty much the
standard answer for things that aren't public knowledge.

Although, if it is not reproducible (I still haven't been able to reproduce
it) even for you (I seem to recall you saying it doesn't happen every time),
the likelyhood of a fix drops. And that's not a 'Microsoft' thing. That's
a production thing.

well, guess what they said? Thank you very much for your feedback. They
will
consider fixing it in the next "office release". No hotfix, no windows
update, etc.

I was like what the ????...

seriously disappointed.

Yes, but if you have an open issue and they know the issue, you can
convince
them to contact you when the fix is published as this apparently greatly
impacts your ability to work.

Not to mention that the more feedback they get on an issue, the higher
the
priority they put on working on a fix.

MSFT has already acknowledged the issue and like Roady said, they are
working
on fixing it but their lack of urgency to rectify something which is
basic
functionality in my mind really puts me off. They've managed to
duplicate
the
issue but aren't releasing any fix for customers...

I've already requested for the hotfix through the appropriate channels
but
doubt it will fix the general issue since it sounds like it was done
for
Inbox only.

thx.

:

Have you tried the fix despite the fact you get it in other folders?

Have you contacted technical support to report the problem (which is
free
for your first call)?

has anyone found a general fix/workaround for item 3 mentioned by
Judy?

A forum member suggested KB938534 for fixing Inbox issues, but i've
managed
to duplicate the issue for multiple different folders, sent items,
etc.
It's
really becoming very annoying...


==============================
3. When I am in the inbox and select and email, then click on the
field
header to sort by the From: field, I expect my selection to stay
selected
as
it did in 2003 so that I can find all the emails from the same
person.
My
cursor moves to the top of the list. I think this might also be
intermittent
but I can't get it to work ever when I tested it. I think it might
have
worked once or twice.
=============================


:

We'll continue in your later thread with more info on the issue.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
I now have already searched the groups and have found this issue
mentioned
repeatedly by many people with no real solution. I am surprised
that
this
is
not a know problem with a fix being worked on. The only final
solution
mentioned was to switch to firefox.

I am running xp professional service pack 2 but, this issue has
been
mentioned with all versions of Office and I think with a new
install
of
Vista.

:

Updates will be made available in the normal ways so;
-separate downloads
-Office Update
-Microsoft Update

So you can pick a method you prefer best.

I don't have the IE7 + Outlook 2007 issues you are referring
too.
The
answer
depends a bit on whether you are using Windows Vista or Windows
XP
and
whether or not this was a clean install of Outlook or an upgrade
from
a
previous version but resetting your IE settings, program
defaults
and/or
doing an Office Diagnostig might solve your issue.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
Thank you for this response. I am glad to know that these are
known
issues
and will be fixed. I guess not having the envelope show up
when
mail
is
in
other folders besides the inbox is more obvious when the mail
counters
are
also off so I think I have no mail when I have a lot. I hope
this
is
fixed
quickly. How will we recieve updates? Will they be delivered
in
Automatic
updates?

I am also having a problem with IE7 not opening Outlook and it
was
instead
opening many instances of IE7.. I followed some instructions
to
change
the
permissions mailto area of the Regristry and now it is not
opeining
many
instances but says "could not perform this operation because
the
default
mail
client is not properly installed"

Is this a known issue with IE7 and Outlook? It did not
install
the
mail
client properly when IE7 was installed. Is there a patch for
this?

Thanks,

:

1) Known issue which is being looked into by the Outlook dev
team.

2) The envelope only shows for messages that are being
delivered
to
the
Inbox and not when being moved to another folder by using
rules.
This
behavior is the same as in Outlook 2003. For other permanent
notifications
see;
http://www.howto-outlook.com/howto/mailalert2003.htm

3) Known issue which is being looked into by the Outlook dev
team.
There
are
some other view issues like groups expanding/collapsing when
switching
folders and selection not being remembered when switching
folders
for
IMAP
accounts.

4) You might have a stuck Read Receipt message. To remove
see;
http://www.outlook-tips.net/howto/delete_rr.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
I have recently started using Outlook 2007 and notice a few
things
that
are
not working as they had in 2003 edition.

1. When I get new mail, sometime the number in blue
parenthesis
next
to
the
Unread Mail box shows nothing even though there is mail, or
it
shows
1
in
unread but there are many more than that.

2.The little yellow notification icon showing new mail is
intermittant
in
the Tray, sometimes it works and sometimes it doesn't

3. When I am in the inbox and select and email, then click
on
the
field
header to sort by the From: field, I expect my selection to
stay
selected
as
it did in 2003 so that I can find all the emails from the
same
person.
My
cursor moves to the top of the list. I think this might
also
be
intermittent
but I can't get it to work ever when I tested it. I think
it
might
have
worked once or twice.

4. when I do a send and recieve and have one message to
send,
the
notice
always says sending 2 of 2 messages. This is just weird.

I have tried doing a repair but nothing comes up as needing
repairs.
Is
this
just me or does it happen to others. Anyone have a fix? I
tried
changing
notification setting but nothing seemed to change anything.

Judy