Ask to speak to the tech's supervisor. What you got is pretty much the
standard answer for things that aren't public knowledge.
Although, if it is not reproducible (I still haven't been able to
reproduce
it) even for you (I seem to recall you saying it doesn't happen every
time),
the likelyhood of a fix drops. And that's not a 'Microsoft' thing.
That's
a production thing.
well, guess what they said? Thank you very much for your feedback. They
will
consider fixing it in the next "office release". No hotfix, no windows
update, etc.
I was like what the ????...
seriously disappointed.
:
Yes, but if you have an open issue and they know the issue, you can
convince
them to contact you when the fix is published as this apparently
greatly
impacts your ability to work.
Not to mention that the more feedback they get on an issue, the higher
the
priority they put on working on a fix.
MSFT has already acknowledged the issue and like Roady said, they
are
working
on fixing it but their lack of urgency to rectify something which is
basic
functionality in my mind really puts me off. They've managed to
duplicate
the
issue but aren't releasing any fix for customers...
I've already requested for the hotfix through the appropriate
channels
but
doubt it will fix the general issue since it sounds like it was done
for
Inbox only.
thx.
:
Have you tried the fix despite the fact you get it in other
folders?
Have you contacted technical support to report the problem (which
is
free
for your first call)?
has anyone found a general fix/workaround for item 3 mentioned by
Judy?
A forum member suggested KB938534 for fixing Inbox issues, but
i've
managed
to duplicate the issue for multiple different folders, sent
items,
etc.
It's
really becoming very annoying...
==============================
3. When I am in the inbox and select and email, then click on the
field
header to sort by the From: field, I expect my selection to stay
selected
as
it did in 2003 so that I can find all the emails from the same
person.
My
cursor moves to the top of the list. I think this might also be
intermittent
but I can't get it to work ever when I tested it. I think it
might
have
worked once or twice.
=============================
:
We'll continue in your later thread with more info on the issue.
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more
-----
I now have already searched the groups and have found this
issue
mentioned
repeatedly by many people with no real solution. I am
surprised
that
this
is
not a know problem with a fix being worked on. The only final
solution
mentioned was to switch to firefox.
I am running xp professional service pack 2 but, this issue
has
been
mentioned with all versions of Office and I think with a new
install
of
Vista.
:
Updates will be made available in the normal ways so;
-separate downloads
-Office Update
-Microsoft Update
So you can pick a method you prefer best.
I don't have the IE7 + Outlook 2007 issues you are referring
too.
The
answer
depends a bit on whether you are using Windows Vista or
Windows
XP
and
whether or not this was a clean install of Outlook or an
upgrade
from
a
previous version but resetting your IE settings, program
defaults
and/or
doing an Office Diagnostig might solve your issue.
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more
-----
Thank you for this response. I am glad to know that these
are
known
issues
and will be fixed. I guess not having the envelope show up
when
mail
is
in
other folders besides the inbox is more obvious when the
mail
counters
are
also off so I think I have no mail when I have a lot. I
hope
this
is
fixed
quickly. How will we recieve updates? Will they be
delivered
in
Automatic
updates?
I am also having a problem with IE7 not opening Outlook and
it
was
instead
opening many instances of IE7.. I followed some
instructions
to
change
the
permissions mailto area of the Regristry and now it is not
opeining
many
instances but says "could not perform this operation
because
the
default
mail
client is not properly installed"
Is this a known issue with IE7 and Outlook? It did not
install
the
mail
client properly when IE7 was installed. Is there a patch
for
this?
Thanks,
:
1) Known issue which is being looked into by the Outlook
dev
team.
2) The envelope only shows for messages that are being
delivered
to
the
Inbox and not when being moved to another folder by using
rules.
This
behavior is the same as in Outlook 2003. For other
permanent
notifications
see;
http://www.howto-outlook.com/howto/mailalert2003.htm
3) Known issue which is being looked into by the Outlook
dev
team.
There
are
some other view issues like groups expanding/collapsing
when
switching
folders and selection not being remembered when switching
folders
for
IMAP
accounts.
4) You might have a stuck Read Receipt message. To remove
see;
http://www.outlook-tips.net/howto/delete_rr.htm
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more
-----
I have recently started using Outlook 2007 and notice a
few
things
that
are
not working as they had in 2003 edition.
1. When I get new mail, sometime the number in blue
parenthesis
next
to
the
Unread Mail box shows nothing even though there is mail,
or
it
shows
1
in
unread but there are many more than that.
2.The little yellow notification icon showing new mail
is
intermittant
in
the Tray, sometimes it works and sometimes it doesn't
3. When I am in the inbox and select and email, then
click
on
the
field
header to sort by the From: field, I expect my selection
to
stay
selected
as
it did in 2003 so that I can find all the emails from
the
same
person.
My
cursor moves to the top of the list. I think this might
also
be
intermittent
but I can't get it to work ever when I tested it. I
think
it
might
have
worked once or twice.
4. when I do a send and recieve and have one message to
send,
the
notice
always says sending 2 of 2 messages. This is just
weird.
I have tried doing a repair but nothing comes up as
needing
repairs.
Is
this
just me or does it happen to others. Anyone have a fix?
I
tried
changing
notification setting but nothing seemed to change
anything.
Judy
