Outlook 2007 Address Book Won't Recognize Contacts

[gaia]

Outlook 2007 Address Book Won't Recognize Contacts

This issue was described by vicmike 7/24/08 & I now have the same issue.
My Outlook Address Book (OAB) does not recognize the contacts information in
the .pst file.

I cannot open a new message and select an address from the OAB. The OAB is
blank and I can't add entries via the OAB.

In Mail > File > Data File Management > Address Books Tab, the OAB is
displayed. However, it does not list itself when Change is clicked.

In Contacts > Properties > OAB tab, the "Show this folder as an OAB" is
grayed out.

From:
Contacts are not available in the Address Book
http://www.howto-outlook.com/faq/con...ddressbook.htm

This page accurately describes the problem, and ends with the advice to
"recreate your mail profile," because the OAB service is corrupted.

That leads to these instructions:

Adding/Recreating a Mail Profile
http://www.howto-outlook.com/faq/newprofile.htm

I've created a new mail profile, but the problem remains identical.

Can anyone pls advise a solution?

 

[Diane Poremsky [MVP]]

You need to make a new profile (don't delete or copy the old one) and before
opening outlook with the new profile, add the current pst to the profile
and set it as default.

Do not use import.

See http://www.outlook-tips.net/beginner/2007_profile.htm

--
Diane Poremsky [MVP - Outlook]



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