Outlook 2003 POP3 mail hangs on specific message

[Jeroen]

Hi,

We have some notebooks for users that travel all around the world. They
retrieve their email using POP3 from the Exchange 2003 mailserver (SBS
2003). The boss does not want to user RPC over HTTP for mail retrieval so
we're bound to POP3/SMTP. When users retrieve their mail, Outlook 2003 (SP2)
locks up when Russian spam mails are downloaded. If they use OWA to delete
this message, retrieval of the mail works fine. There's no local spamfilter
involved and on the notebooks only Sophos Antivirus 7.0.4 is installed. No
other anti-spam/anti-virus is installed.

What might cause this lockup? It's very annoying andaccording to Murphy's
Law always happen when they are outside the country (also happens when
they're inside but they complain less).


Jeroen

 

[neo [mvp outlook]]

At this point I would ask, does Sophos offer the ability to scan POP3/SMTP
e-mail? If yes, I would disable this integration to see if you see the same
issue.

/neo

PS - For example, disable real-time scanning of the PST file extension and
disable scanning of POP3/SMTP.

 

[Jeroen]

Solved the problem. Had something to do with KB816896.

Jeroen