Outlook 2003 Fails to Logon to POP account.

[Guest]

I have a client with Win XP Pro, updated to the latest updates, which is
running Office 2003 including Outlook. When she logs off and then back on to
her notebook, she can't connect to her pop3 email account. If you reboot the
machine, everything works fine until the next logoff.

I have tied everything I can think of including the fix suggested in MS
article Q290684 where I deleted the registry Protected Storage System
Provider subkey the this user.

I have also run an IP packet anlysis and found the password is sent after
the reboot, but not sent after a logon.

Any suggestions?

 

[Guest]

Is there any error message or number?

 

[Guest]

Here is the error message generated by Outlook:

Task 'mail.clientdomainname.com - Receiving' reported error (0x80042108) :
'Outlook is unable to connect to your incoming (POP3) e-mail server. If you
continue to receive this message, contact your server administrator or
Internet service provider (ISP).'

 

[Guest]

Doublecheck to ensure the POP3 settings are in fact correct. Also, if you're
scanning your incoming/outgoing email with AV please try disabling that
feature since that can often cause an issue. Disabling the AV scanning won't
compromise your security since the real time scanning will catch anything
that comes in. Re the antivirus, you may also want to make sure you have the
latest engine and any patches that the vendor is offering. If you're missing
any updates to the actual AV application, that can cause an issue as well.
Check your Outlook Add Ins for any AV integration there as well. If you
disable any, please close and reopen Outlook before testing the send/receive.
If there are any desktop search tools installed, get rid of them.

 

[Guest]

I rechecked all the items you mentioned and had the same results. After a
reboot, Outlook works properly and will send and receive without a problem.
As soon as the user logs off and back on, the error returns.

I have created a new user and setup a new account with the exact same
results. It may be an issue with WinXP, but the only application with any
problems we have identified, appears to be Outlook 2003.

 

[Guest]

Check the following to see if it helps:

You receive the "0x80042108 Outlook is unable to connect to your incoming
POP3 e-mail server" error message in Outlook 2002 and Office Outlook 2003

http://support.microsoft.com/default.aspx?scid=kb;en-us;318790

Please keep me posted. Good luck!

 

[Guest]

I contacted Symantec and followed their instructions to download an update at
the following link. It appears the problem was resolved since eveything has
been working for several days. Thanks for the help.

Link to Symantec knowledge base:
http://service1.symantec.com/Support/nav.nsf/docid/2003060310162506