Outlook 2003 crashes!

[Guest]

Every 3rd or 4th time I start my machine and run Outlook 2003 it crashes. If I let it restart, it crashes. I have to find my original install disks and run a repair and then it works fine

I've tried

- Deleting all *.tmp files on all drives after restar
- defragmenting the disk (thought maybe something was written on marginal sector perhaps?
- I have tried uninstalling Outlook 2003 and reinstalling also. But it still reoccurs

All my updates are current - I don't have any idea what to do and keeping the Office install disk in the drive at all times because I know it is coming concerns me. I don't have any other problems with any other Office (or otherwise) applications

I **SUSPECT** this has something to do with the preview pane. I leave it open by default and **SOMETIMES** when the first crash happens the preview pane is disabled on second load and the crash doesn't happen. If I reopen the preview pane it crashes again

Glad to provide any details, info here is Sysinfo dump
System Information report written at: 05/16/04 11:13:2
System Name: BIGBLAC
[System Summary

Item Value
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 1 Build 2600
OS Manufacturer Microsoft Corporation
System Name BIGBLACK
System Manufacturer MSI
System Model MS-6702
System Type X86-based PC
Processor x86 Family 15 Model 4 Stepping 8 AuthenticAMD ~2000 Mhz
BIOS Version/Date American Megatrends Inc. Version 07.00T, 4/2/2001
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\System32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.1106 (xpsp1.020828-1920)"
User Name BIGBLACK\
Time Zone Pacific Standard Time
Total Physical Memory 1,024.00 MB
Available Physical Memory 404.81 MB
Total Virtual Memory 3.40 GB
Available Virtual Memory 2.42 GB
Page File Space 2.40 GB
Page File C:\pagefile.sys

Event Application Failure
Bucket ID 70241806
Bucket Table 1
Application outlook.exe
Application Version 11.0.5510.0
Application Stamp 3f1380f0
Module user32.dll
Module Version 5.1.2600.1255
Module Stamp 3f731c7d
Debug 0
Offset 0000ea5e
Date 5/16/2004 10:14:34 AM

Event Application Failure
Bucket ID Not Available
Bucket Table Not Available
Application outlook.exe
Application Version 11.0.5510.0
Application Stamp 3f1380f0
Module user32.dll
Module Version 5.1.2600.1255
Module Stamp 3f731c7d
Debug 0
Offset 0000ea5e
Date 5/16/2004 10:15:50 AM

 

[Roady [MVP]]

The Reading Pane is disabled because Outlook is started in Safe Mode. In
safe mode Outlook won't start with the Reading Pane enabled, it doesn't load
certain files and doesn't load any add-ins.

To start with you'll need to make sure all of your add-ins are compatible
with Outlook 2003 and properly installed. When they are you start
troubleshooting Outlook;

1) try running scanpst.exe on your Personal Folder

2) try renaming outcmd.dat to .old and restart Outlook. All the Toolbars
will reset then. This is quite a common problem with Outlook . The default
location for this file is:
C:\Documents and Settings\%username%\Local Settings\Application
Data\Microsoft\Outlook

3) try recreating the profile in Control Panel-> Mail-> button Show Profiles

4) try running Outlook with the /safe switch from your Start-> Run window.
When this works run Help-> Detect and Repair
5) try disabling individual add-ons in Tools-> Options-> tab Other-> button
Advanced E-mail Options...

--
Roady [MVP]
www.howto-outlook.com


Tips of the month:
-Setting Permissions on a Mailbox
-Create an Office XP CD slipstreamed with Service Pack 3

-----

Every 3rd or 4th time I start my machine and run Outlook 2003 it crashes.

If I let it restart, it crashes. I have to find my original install disks
and run a repair and then it works fine.

I've tried:

- Deleting all *.tmp files on all drives after restart
- defragmenting the disk (thought maybe something was written on marginal sector perhaps?)
- I have tried uninstalling Outlook 2003 and reinstalling also. But it still reoccurs.

All my updates are current - I don't have any idea what to do and keeping

the Office install disk in the drive at all times because I know it is
coming concerns me. I don't have any other problems with any other Office
(or otherwise) applications.

I **SUSPECT** this has something to do with the preview pane. I leave it

open by default and **SOMETIMES** when the first crash happens the preview
pane is disabled on second load and the crash doesn't happen. If I reopen
the preview pane it crashes again.

Glad to provide any details, info here is Sysinfo dump:
System Information report written at: 05/16/04 11:13:22
System Name: BIGBLACK
[System Summary]

Item Value
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 1 Build 2600
OS Manufacturer Microsoft Corporation
System Name BIGBLACK
System Manufacturer MSI
System Model MS-6702
System Type X86-based PC
Processor x86 Family 15 Model 4 Stepping 8 AuthenticAMD ~2000 Mhz
BIOS Version/Date American Megatrends Inc. Version 07.00T, 4/2/2001
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\System32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.1106 (xpsp1.020828-1920)"
User Name BIGBLACK\
Time Zone Pacific Standard Time
Total Physical Memory 1,024.00 MB
Available Physical Memory 404.81 MB
Total Virtual Memory 3.40 GB
Available Virtual Memory 2.42 GB
Page File Space 2.40 GB
Page File C:\pagefile.sys

Event Application Failure
Bucket ID 70241806
Bucket Table 1
Application outlook.exe
Application Version 11.0.5510.0
Application Stamp 3f1380f0
Module user32.dll
Module Version 5.1.2600.1255
Module Stamp 3f731c7d
Debug 0
Offset 0000ea5e
Date 5/16/2004 10:14:34 AM

Event Application Failure
Bucket ID Not Available
Bucket Table Not Available
Application outlook.exe
Application Version 11.0.5510.0
Application Stamp 3f1380f0
Module user32.dll
Module Version 5.1.2600.1255
Module Stamp 3f731c7d
Debug 0
Offset 0000ea5e
Date 5/16/2004 10:15:50 AM