Outlook 2002 Mystery: Send/Receive DOA Even After Fresh Re-Instal

[Guest]

My Outlook 2002 running on XP SP2 had been working fine for years. It's a
simple setup - I have one email profile and I only access a POP3 server.

I was recently simultaneously running a bunch of memory hungry programs,
including Google Earth, and when I returned to Outlook - it would not send or
retrieve email using my primary Outlook email account.

I have a couple of differently named Outlook accounts that all access the
same server using the same email account and the same login and password -
and oddly enough, I was able to use an alternately named Outlook account to
send email from the same server - but I could not retrieve email using any of
my Outlook accounts. The status bar seemed to indicate that the program was
trying to retrieve email - but no network traffic was apparent on the LAN
icons in my system tray.

Interestingly, when I copy my mail folders to other machines that are
running Outlook 2002 everything works normally - so I don't think the problem
has to do with my mail folders. Just in case, though, I ran SCANPST.EXE on
all the folders and they all came up clean.

I tried rebooting and got the dreaded ThorConnWndClass error message. I
spent several days following vague instructions for solving Thor-related
problems. Over the past week I have taken progressively drastic measures to
fix this problem. The last and most drastic thing I did was to delete my
email profile, delete my mail folders, completely uninstall Outlook using
Add/Remove, clean the registry with Norton, reboot, perform a fresh install
of Outlook and create an email account with my typical POP3 settings.

Unfortunately, none of these measures have worked. When I press
Send/Retrieve I get the following error message:

Task 'MY EMAIL ADDRESS' - Sending and Receiving' reported error (0x8004210A)
: 'The operation timed out waiting for a response from the receiving (POP)
server. If you continue to receive this message, contact your server
administrator or Internet service provider (ISP).'

When I try to send an email - absolutely nothing happens now. I don't even
get an indication of Outlook attempting the transmit the email in the status
bar.
After creating an Outlook email account that mirrors the settings of
alternately named account that I referenced earlier, and that formerly
worked, nothing happens.

I am not seeing any network traffic on my LAN icons in my system tray and
there is no software firewall application running or preventing network
transmission.

Maybe I need specific instructions on how to surgically remove absolutely
all Outlook components for another fresh install - or maybe something else is
"broken" that is not being fixed by reinstalling Outlook.

Does anyone have any idea what is going on - and what steps I can take to
get Outlook working again?

Thanks very much in advance for your help.

 

[Guest]

I had a similar situation when nothing was happening. It turned out to be due
to my antivirus software. I think I was playing around with using SSL. The
message just sat in my outbox and nothing happened.

Have you installed/updated your antivirus software recently?

Try disabling the outgoing email scanning option in the antivirus software.

 

[Guest]

Thanks for your response. It turns out that even though Norton Firewall
software was turned off for my tests - it was still affecting the
functionality of my Outlook re-install. I ended up deleting all of the
Firewall Rules - and I am back up again, although with a couple of hours of
work ahead of me to get things back where they were.

Thanks for taking the time to help.