Outlook 2002 - Clicking Inbox Closes Program

[Guest]

Whenever I click on and try to open my Outlook 2002 Inbox Outlook closes. I
began archiving mail in the hopes that reducing the size of my large Inbox
would solve the problem. Now, if I click on either Inbox or Archive Outlook
closes. I have tried the Inbox Repair tool (Scanpst.exe) and have reloaded
Office. Neither solves my problem. I note that the both files are quite
large (Inbox – 330,000KB; Archive – 149,000KB) and wonder whether this is
part of the problem. Any suggestions on how to fix this would be appreciated.

 

[Vince Averello [MVP-Outlook]]

If you move your PST files to another directory and start Outlook, it'll
complain that it has no PST/Personal Folder and you'll be prompted to create
a new one. Create a fresh PST and see if Outlook stays alive with it. If so,
you can try copying or importing from the old PST later.

 

[Guest]

I followed the suggestion, but didn’t get the intended results. After moving
the *.pst files to a separate location, I restarted Outlook and when prompted
created new files. However, clicking on Inbox (whether new or old) causes
Outlook to exit. And, unfortunately, when I transferred back the old *.pst
files, I ended up with second sets of Archive and Personal folders. I have
been successful in eliminating the extra Archive folder, but not the Personal
folder, which is identified as “Outlook Today – [Personal Folders]â€. Any
further suggestions as to how to fix the initial or the new problem would be
sincerely appreciated.

 

[Vince Averello [MVP-Outlook]]

So, Outlook still closes when you go to the Inbox even though it's empty.
It's a long shot but try starting Outlook once with the /cleanviews command
line switch. This switch (and a few other really helpful ones) are discussed
here:
http://support.microsoft.com/support/kb/articles/q182/1/12.asp

 

[Guest]

Thanks for calling my attention to the Command-Line Switches. These may
prove useful to me over time. Unfortunately, after starting Outlook 2002
with " /CleanViews" I found that clicking on Inbox (i.e., trying to open it)
continued to have the effect of immediately closing Outlook. And, this is
true for both of the Outlook Inboxes I now have. Any further suggestions you
have for the unwanted exits or the double set of folders (one now has all my
old files; the other all new mail, etc.) would be very much appreciated.
--
Jimext

So, Outlook still closes when you go to the Inbox even though it's empty.
It's a long shot but try starting Outlook once with the /cleanviews command
line switch. This switch (and a few other really helpful ones) are discussed
here:
http://support.microsoft.com/support/kb/articles/q182/1/12.asp

I followed the suggestion, but didn't get the intended results. After
moving
the *.pst files to a separate location, I restarted Outlook and when
prompted
created new files. However, clicking on Inbox (whether new or old) causes
Outlook to exit. And, unfortunately, when I transferred back the old
*.pst
files, I ended up with second sets of Archive and Personal folders. I
have
been successful in eliminating the extra Archive folder, but not the
Personal
folder, which is identified as "Outlook Today - [Personal Folders]". Any
further suggestions as to how to fix the initial or the new problem would
be
sincerely appreciated.

 

[Vince Averello [MVP-Outlook]]

I can't think of anything at the moment other than asking if you've applied
all the available updates/patches for OL2002. I'm guessing you have but I
figured I should ask.

 

[Guest]

Thank you. Yes, I have downloaded and applied all available updates/patches
for both OL2002 and Windows XP including SP2 & SP3.