Outlook 2000 pst question

[MamaSherry]

One of my users has reached his 2 gb max with Outlook 2000. I can't open
Outlook to delete any of the files. When I try I get the error message
"errors have been detected in the file c:\documents &
settings\%username%\local settings\applicaton
data\microsoft\outlook\outlook.pst. Quit all mail-enabled applications and
then use the Inbox Repair Tool".

I ran the repair tool. It got to 100% of phase 4 of 8 and I received this
error "An error has occurred which caused the scan to be stopped. No changes
have been made to the scanned file."

What should I do next? I don't want to lose the files - I'd like to be able
to choose which ones are deleted. Is that possible?

Thanks,
Sherry

 

[DL]

Your going to lose data in the pst, but presumably you have backups?
http://support.microsoft.com/?kbid=296088

 

[Milly Staples [MVP - Outlook]]

http://www.slipstick.com/problems/repair2gbpst.asp should help but you
cannot control which items are removed.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, MamaSherry asked:

| One of my users has reached his 2 gb max with Outlook 2000. I can't
| open Outlook to delete any of the files. When I try I get the error
| message "errors have been detected in the file c:\documents &
| settings\%username%\local settings\applicaton
| data\microsoft\outlook\outlook.pst. Quit all mail-enabled
| applications and then use the Inbox Repair Tool".
|
| I ran the repair tool. It got to 100% of phase 4 of 8 and I received
| this error "An error has occurred which caused the scan to be
| stopped. No changes have been made to the scanned file."
|
| What should I do next? I don't want to lose the files - I'd like to
| be able to choose which ones are deleted. Is that possible?
|
| Thanks,
| Sherry