Oridinal 13 couldn't be located in dynamic link library iertutil.d

[Steve Bolton]

Good afternoon.

I am running Windows XP on IBM Thinkpad T20 laptop and recently automatic
updates upgraded existing IE6 to IE7. Ever since then whatever I try to
access (IE, WMP11, even Help Centre to try system restore!) I get the
following error message: -

(program name).exe
Ordinal Not Found
The ordinal 13 could not be located in the dynamic link library iertutil.dll

Could somebody tell me if there is a way round fixing this without having to
reinstall WinXP again? I have tried chkdsk which said it found an error, but
upon running chkdsk and restarting a couple of times this doesn't seem to
have fixed the problem.
Many thanks in advance for all you help.
Steve B.

 

[nass]

Good afternoon.

I am running Windows XP on IBM Thinkpad T20 laptop and recently automatic
updates upgraded existing IE6 to IE7. Ever since then whatever I try to
access (IE, WMP11, even Help Centre to try system restore!) I get the
following error message: -

(program name).exe
Ordinal Not Found
The ordinal 13 could not be located in the dynamic link library iertutil.dll

Could somebody tell me if there is a way round fixing this without having to
reinstall WinXP again? I have tried chkdsk which said it found an error, but
upon running chkdsk and restarting a couple of times this doesn't seem to
have fixed the problem.
Many thanks in advance for all you help.
Steve B.

Attention MS! Uninstalling IE7 after SP3 beeing installed results in IE6
SP2!
http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=3127973&SiteID=17

How to uninstall Internet Explorer 7
http://support.microsoft.com/kb/927177
Release Notes for Internet Explorer 7
http://msdn.microsoft.com/en-us/ie/aa740486.aspx
HTH,
nass

 

[Steve Bolton]

Hi Nass. Many thanks for your help. Does this mean I have to uninstall IE7
then uninstall SP3 (if I have it; I will check when I get home over the
weekend) before I can install IE7 again? Also will the above uninstall and
reinstall help me to be able to correct the same errors I get when I try to
run WMP11, Help Centre, email, etc?

 

[nass]

Steve
Try the steps and run a through scan for malware and viruses then run disk
clean on your drives then reinstall the IE7 and see if that will work before
reinstalling SP3.
If you have issue you can contact this help and support:
FREE support for SP3 installation issues from Microsoft
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

HTH,
nass

 

[Steve Bolton]

Thanks Nass. I will try to uninstall, cleanup and then reinstall over the
weekend.
Will let you know if it works!

 

[Steve Bolton]

Hi Nass. Thanks for all your help. uninstalled IE7, ran chkdsk repair & disc
cleanup, but instead of reinstalling IE7, installed IE8 Beta 2. All seems to
be ok now!
However, I don't appear to have SP3 only SP2 for WinXP. Is there any way I
can download WinXP SP3? I have looked on the downloads centre and can't seem
to locate it. If I can't get it yet then don't worry. As I say all is fine
now.
Many thanks again. Regards, Steve

 

[nass]

Hi Steve,
Installing Windows XP Service Pack 3 (SP3)
http://technet.microsoft.com/en-gb/library/cc164204.aspx

How to obtain the latest Windows XP service pack
http://support.microsoft.com/kb/322389/

Run a through scan for malware and viruses on your machine.
Tips and guidance to help prevent online fraud, spyware, viruses:
http://www.microsoft.com/protect/default.mspx

HTH,
nass