Organising emails by subject

[Guest]

Hi Guys,

My team and I are using outlook as a support incident management tool (wise
or not, you decide!). We group all our emails (both sent and received in the
same folder) by subject to kind of get a conversation thread. However,
emails to do with the same support incident often have different subject
headers, but need to be part of the same trail.

I can click and drag emails into different categories (great!) but can't
click and drag emails into different conversation threads. I'm thinking
about writing a script to set the category to be equal to the subject so we
can click and drag into different subjects but this sounds messy.

Does anyone have any thoughts on the best way to handle this sort of thing?

Your help is, of course, greatly appreciated.

Rob Levy

 

[Brian Tillman]

My team and I are using outlook as a support incident management tool
(wise or not, you decide!). We group all our emails (both sent and
received in the same folder) by subject to kind of get a conversation
thread. However, emails to do with the same support incident often
have different subject headers, but need to be part of the same trail. ....snip...
Does anyone have any thoughts on the best way to handle this sort of
thing?

Why not modify the subjects of those messages whose subjects don't match the
incident subject?

 

[Guest]

Hi Brian,

that's what I currently do, but I'm looking for a neat UI way of doing it.
I currently have to copy the subject of the email being added to, then open
the message I want to change and do Edit > Edit Message, then paste the other
subject in. It's a pain and I'm looking for neat programmatic ways of doing
this.

Any ideas?

Ta,
Rob