Opening JPEG files

[Guest]

Recently as I was trying to reply to an e-mail from my yahoo account, the
screen started appearing grey with no option for me to type on it. Soon
after, a relative sent me some photos (JPEG format) which I was able to open
before but not this time. All programs I have for picture viewing such as
Microsoft Office 2003 Picture Viewer, HP Image zone and Windows Picture and
Fax viewer open the JPEG file, but no image is showing.
I tried saving the photos from my e-mail and the same thing happened - file
gets saved, but no picture shows when I open it. The msg "No prieview
available" appears and there are no color/seize etc properties available
either.
Does that have anything to do with the Graphics settings? How can I fix the
problem?
Thanks
Denise

 

[John Inzer]

Recently as I was trying to reply to an e-mail from my
yahoo account, the screen started appearing grey with no
option for me to type on it. Soon after, a relative sent
me some photos (JPEG format) which I was able to open
before but not this time. All programs I have for picture
viewing such as Microsoft Office 2003 Picture Viewer, HP
Image zone and Windows Picture and Fax viewer open the
JPEG file, but no image is showing.
I tried saving the photos from my e-mail and the same
thing happened - file gets saved, but no picture shows
when I open it. The msg "No prieview available" appears
and there are no color/seize etc properties available
either.
Does that have anything to do with the Graphics settings?
How can I fix the problem?
Thanks
Denise

=================================
Maybe the following article will offer some ideas:

(326675) "No Preview Available" and "File
Format Is Not Supported" Error Messages
Occur When You Try to View Graphic Files
http://support.microsoft.com/?kbid=326675

--

John Inzer
MS Picture It! MVP
How to ask a newsgroup question:
http://support.microsoft.com/kb/555375