Opening attachments in Outlook 2002

[Fawke101]

Hi there,

IBM x225 - Windows 2000 Server SP4 - Running Terminal Services/Server
***
Clone - Windows 2000 Small Business Server SP4 - Running Exchange 2000 sp3
Also running NetIQ MailMarshal and Sophos Exchange Monitor.
***

Our users are having problems opening attachments in OL2002 (XP) in a
Windows 2000 temminal server environment.
The users are opening OL2002 which is connecting to an exchange server
(sbs - seperate server).

Basically, they are double-clicking the attachment and when it prompts, they
go to click on "Open", as opposed to "Save" (save works fine). Upon trying
to select Open the session freezes.
If we hit Ctrl-Alt-Del and then Cancel, the session stops freezing and you
can open the attachment as normal.

This is a nightmare, as alot of the time we are having to hit Ctrl-Alt-Del
just to open the attachment.

Also, this is completely random - sometimes the attachment opens fine, other
times it does this.....
I was wondering if it was a bug in OL2002, or there is a patch for this
particular issue - Google did not assist on this particlar occasion.

Any help or ideas much appreciated.


--
Thanks in advance

Fawke

Please remove ANTI and SPAM
from my email address before emailing me.

www.bradflack.com

 

[Lanwench [MVP - Exchange]]

Hi there,

IBM x225 - Windows 2000 Server SP4 - Running Terminal Services/Server
***
Clone - Windows 2000 Small Business Server SP4 - Running Exchange
2000 sp3 Also running NetIQ MailMarshal and Sophos Exchange Monitor.
***

Our users are having problems opening attachments in OL2002 (XP) in a
Windows 2000 temminal server environment.
The users are opening OL2002 which is connecting to an exchange server
(sbs - seperate server).

Basically, they are double-clicking the attachment and when it
prompts, they go to click on "Open", as opposed to "Save" (save works
fine). Upon trying to select Open the session freezes.
If we hit Ctrl-Alt-Del and then Cancel, the session stops freezing
and you can open the attachment as normal.

This is a nightmare, as alot of the time we are having to hit
Ctrl-Alt-Del just to open the attachment.

Also, this is completely random - sometimes the attachment opens
fine, other times it does this.....
I was wondering if it was a bug in OL2002, or there is a patch for
this particular issue - Google did not assist on this particlar
occasion.

Any help or ideas much appreciated.

Does this happen when they try to do the same thing, but connecting to the
mailbox using OL2002 *not* in the TS session?

 

[Fawke101]

It seems to be random, happening to mainly Word Docs. The exchange server
seems fine and general connection seems ok.
This seems to be happening randomly in TS Sessions, but as the setup is only
using ThinClients it is difficult to test general use of the server "not in
TS" and set a reasonable benchmark.

Sometimes the session freezes as described, othertimes it is ok.....

Really strange....




"Lanwench [MVP - Exchange]"