OL2002 Messages delivered do not appear immediately

[Nathan]

2 of our 40+ users are experienceing the following problem
with the e-mail system. One user with XP Pro OS and the
other Windows 2000, both using OL2002. Whith the OL2002
opened and or minimized, messages are being delieved but
are not showing up in their OL2002 immediately. If they
decide to close OL2002 and open it up again, the e-mail
message is there. People will send e-mail and the e-mail
does not show up immediately through the Echange 5.5
network. The problem happens approximately 50% of the
time. All the settings are exactly like all the other work
stations using OL2002. It is like the message is there,
but the GUI in the OL2002 program does not disply it until
you close the program. The send/recieve button does not
seem to make a difference. Any advise?

 

[Milly Staples [MVP - Outlook]]

Are you using an Exchange server in this configuration? If yes, then take a
look here:

OL2002: You Cannot Receive New E-mail Notifications in Environments That Use
the Network Address Translation:
http://support.microsoft.com/default.aspx?scid=kb;en-us;305572&Product=ol2002

Or this one:

Windows XP-Based Clients Do Not Receive "New Mail" Notification Messages
After You Install Service Pack 1:
http://support.microsoft.com/default.aspx?scid=kb;en-us;815052&Product=ol2002


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Nathan asked:

| 2 of our 40+ users are experienceing the following problem
| with the e-mail system. One user with XP Pro OS and the
| other Windows 2000, both using OL2002. Whith the OL2002
| opened and or minimized, messages are being delieved but
| are not showing up in their OL2002 immediately. If they
| decide to close OL2002 and open it up again, the e-mail
| message is there. People will send e-mail and the e-mail
| does not show up immediately through the Echange 5.5
| network. The problem happens approximately 50% of the
| time. All the settings are exactly like all the other work
| stations using OL2002. It is like the message is there,
| but the GUI in the OL2002 program does not disply it until
| you close the program. The send/recieve button does not
| seem to make a difference. Any advise?