Offline Folders Disappears

[Frank]

Hi. We have an XP Pro (fully updated) user connecting with laptop to a win
2003 server (wired connection, no vpn.) We've used the Offline Folders
option to give the user offline access to several folders from a network
drive.

Frequently, the Offline Folders on the laptop "disappear" as does the
Offline Folders desktop shortcut. When we re-enable the Offline Folder
option for the first of the folders on the network drive, all of folders that
had previously been enabled as Offline Folders get re-enabled at the same
time as that first folder and all of the files re-appear on the laptop
without synchronization.

Any help would be appreciated.

 

[Terry R.]

The date and time was 1/24/2008 5:46 AM, and on a whim, Frank pounded
out on the keyboard:

Hi. We have an XP Pro (fully updated) user connecting with laptop to a win
2003 server (wired connection, no vpn.) We've used the Offline Folders
option to give the user offline access to several folders from a network
drive.

Frequently, the Offline Folders on the laptop "disappear" as does the
Offline Folders desktop shortcut. When we re-enable the Offline Folder
option for the first of the folders on the network drive, all of folders that
had previously been enabled as Offline Folders get re-enabled at the same
time as that first folder and all of the files re-appear on the laptop
without synchronization.

Any help would be appreciated.

Have the network drives exceeded the amount of space allocated for
Offline Folders? We use OF with all laptops on networks and haven't run
across them disappearing. Are you using the shortcut created by OF that
just shows you all the files within the OF, or did you create shortcuts
to the network drives?

--
Terry R.

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[Frank]

Thanks for the response Terry.

Re size: It does look like there is more data in the folders to be made
available offline than "allowed" in the offline folders dialog. Oddly, I
cannot increase the allowed size, the slider works fine but when I reopen the
dialog, I see it has reverted to the 2gb default. (There is plenty of space
on the laptop's hard drive.) Perhaps I need to disable it all and start
again with a higher limit?

Re shortcuts: I was referring to the shortcut that the Offline Folders tool
puts on the desktop that just show all the files within the OF (that is
disappearing). We have other shortcuts to the folders that are being made
available offline and these become unusable when OF's disappearing act occurs.

 

[Terry R.]

The date and time was 1/24/2008 9:47 AM, and on a whim, Frank pounded
out on the keyboard:

Thanks for the response Terry.

Re size: It does look like there is more data in the folders to be made
available offline than "allowed" in the offline folders dialog. Oddly, I
cannot increase the allowed size, the slider works fine but when I reopen the
dialog, I see it has reverted to the 2gb default. (There is plenty of space
on the laptop's hard drive.) Perhaps I need to disable it all and start
again with a higher limit?

Re shortcuts: I was referring to the shortcut that the Offline Folders tool
puts on the desktop that just show all the files within the OF (that is
disappearing). We have other shortcuts to the folders that are being made
available offline and these become unusable when OF's disappearing act occurs.

If the network drives are larger than the space allocated to OF, I could
see where that could cause a problem. I would try disabling OF,
rebooting and starting over with a larger OF cache.

Re: shortcuts: I could see that one disappearing if OF are not
correctly being synchronized. I have seen instances where someone else
had set up OF and I couldn't figure out exactly what (which folders) and
where (original folder location) was configured, and it wasn't working
properly either. I set it up from scratch and it worked properly, so it
makes a difference on how it's configured.

--
Terry R.

***Reply Note***
Anti-spam measures are included in my email address.
Delete NOSPAM from the email address after clicking Reply.