Office hangs - Win XP Pro with HP psc software

[Angela Burrell]

Hi experts,

I have about 30 Windows XP SP2 workstations. I have three that have a HP
psc (printer / scanner/copier) 750.

When working in Microsoft Office (both XP and 2003 versions), it is
impossible to save, insert an image, or print a document ( the
application hangs with "not responding") even when typing CTRL+S, for
example.

If the psc software is disabled or uninstalled, Office functions normally.

The computers are set to update automatically. I have not recently
updated the psc software. This all started happening within the past two
weeks. (Note: a Windows 2000/Office 2000 workstation with the hp
software is not affected). I believe it is related to a Windows or
Office update that was applied.

Does anyone know which update it could be, and how to remove it?

Thanks for the help.

AB

 

[abigale_carson]

Hi Angela,

I found this thread : http://linkfrog.net/dkcu. It seems to be the
same problem as you're having, and the user found a solution to it.

(Here's the original link, if you prefer:
http://groups.google.com/group/micr...e+psc+750&rnum=15&hl=en&#doc_a75bf90344655964)

Hope this helps,

Abigale

 

[Angela Burrell]

Hi experts,

I have about 30 Windows XP SP2 workstations. I have three that have a HP
psc (printer / scanner/copier) 750.

When working in Microsoft Office (both XP and 2003 versions), it is
impossible to save, insert an image, or print a document ( the
application hangs with "not responding") even when typing CTRL+S, for
example.

If the psc software is disabled or uninstalled, Office functions normally.

The computers are set to update automatically. I have not recently
updated the psc software. This all started happening within the past two
weeks. (Note: a Windows 2000/Office 2000 workstation with the hp
software is not affected). I believe it is related to a Windows or
Office update that was applied.

Does anyone know which update it could be, and how to remove it?

Thanks for the help.

AB

Abigale, thanks for the reply.

I just found the answer too! (Microsoft has admitted that one of its
updates gets screwed up by hp and Nvidia software)

http://support.microsoft.com/kb/918165

 

[Steven Latus]

Hi experts,

I have about 30 Windows XP SP2 workstations. I have three that have a HP
psc (printer / scanner/copier) 750.

When working in Microsoft Office (both XP and 2003 versions), it is
impossible to save, insert an image, or print a document ( the
application hangs with "not responding") even when typing CTRL+S, for
example.

If the psc software is disabled or uninstalled, Office functions normally.

The computers are set to update automatically. I have not recently
updated the psc software. This all started happening within the past two
weeks. (Note: a Windows 2000/Office 2000 workstation with the hp
software is not affected). I believe it is related to a Windows or
Office update that was applied.

Does anyone know which update it could be, and how to remove it?

Thanks for the help.

AB

http://www.networkworld.com/news/2006/041706-microsoft-hp-patch-problem.html