M
magineer02
I have a Dell Dimension 8200 with XP, SP3 , Windows Firewall, Avast antivirus, Spywareblaster, and run Firefox for the Internet and all the programs work well together and are up to date.
Several days ago I tried to upgrade my Live Messenger with Skype via a pop-up window when I logged into Live Messenger. I clicked the UPDATE NOW button but nothing seems to happen. I’ve repeated this procedure (6) times with the same results and have left it each time to run for over 24 hours on two occasions and several hours on the others and approx 40 minutes for the last one. The screen doesn’t change at all or ask for any prompts.
My Local Area Net Connector shows I’m connected and at times receiving packets with the last reading being; 33,346 (sent) 66,711 (Received). I also checked with my Windows Task Manager and it showed that Live Messenger was running. However I’ve never heard of any program or upgrade taking this long and as I said nothing appears to be taking place, so after more than 24hrs I ended the processes.
My problem is that it keeps giving me a prompt for a newer update but when I follow the prompts it gives me the same message that a previous process was in progress and to restart the computer to complete the process. The problem is it never takes me that point to finish the process but gives me thesame error message over and over. So, I’ve had to use System Restore a number of times to give me a clean start. However, the other problem still remains with it just sitting there after clicking UPDATE NOW.
I thought perhaps I had something wrong with my Live Messenger so I attempted to download missing files from Live Messenger and to repair any files using the repair utility in the Add/Remove section. I tried upgrading again but with the same results. So I then uninstalled Live Essentials and re-installed it in hopes that it would clear the problem. However, when the pop-up window came up and I clicked the UPGRADE NOW button it hung there just like all the other attemps. There’s nothing showing to indicate that there is any activity whatsoever. No promp’s, pop-ups, messages, nothing and itshouldn’t take this long either.
I would appreciate it if anyone has any suggestions and/or advice as to what the problem is and how to resolve it?
Thank you,
Robert
Several days ago I tried to upgrade my Live Messenger with Skype via a pop-up window when I logged into Live Messenger. I clicked the UPDATE NOW button but nothing seems to happen. I’ve repeated this procedure (6) times with the same results and have left it each time to run for over 24 hours on two occasions and several hours on the others and approx 40 minutes for the last one. The screen doesn’t change at all or ask for any prompts.
My Local Area Net Connector shows I’m connected and at times receiving packets with the last reading being; 33,346 (sent) 66,711 (Received). I also checked with my Windows Task Manager and it showed that Live Messenger was running. However I’ve never heard of any program or upgrade taking this long and as I said nothing appears to be taking place, so after more than 24hrs I ended the processes.
My problem is that it keeps giving me a prompt for a newer update but when I follow the prompts it gives me the same message that a previous process was in progress and to restart the computer to complete the process. The problem is it never takes me that point to finish the process but gives me thesame error message over and over. So, I’ve had to use System Restore a number of times to give me a clean start. However, the other problem still remains with it just sitting there after clicking UPDATE NOW.
I thought perhaps I had something wrong with my Live Messenger so I attempted to download missing files from Live Messenger and to repair any files using the repair utility in the Add/Remove section. I tried upgrading again but with the same results. So I then uninstalled Live Essentials and re-installed it in hopes that it would clear the problem. However, when the pop-up window came up and I clicked the UPGRADE NOW button it hung there just like all the other attemps. There’s nothing showing to indicate that there is any activity whatsoever. No promp’s, pop-ups, messages, nothing and itshouldn’t take this long either.
I would appreciate it if anyone has any suggestions and/or advice as to what the problem is and how to resolve it?
Thank you,
Robert