Novice must reboot after disconnection disconnecting from Remote Assistance

[Peter Sale]

After a successful Remote Assistance session, if the Novice who originally requested the session disconnects from that session, (s)he must reboot her/his PC in order to start a new Remote Assistance session. Attempts to start a new Remote Assistance session without first rebooting fail, displaying the following error message:

Remote Assistance cannot connect because the novice is currently being helped by an expert. Only one expert can provide help at a time.
So, my question is how can a Remote Assistance session be correctly terminated, by either the Expert or the Novice, such that a new session can be started up, say 5-10 minutes later, without the need for the Novice to first reboot his or her PC?

 

[Huei Wang [MSFT]]

No, that's not how it suppose to work, when this happen, can you do
qwinsta.exe or use task manager to see if there is another user call
"helpassistant".

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"Peter Sale" <psale at attglobal dot net> wrote in message
After a successful Remote Assistance session, if the Novice who originally
requested the session disconnects from that session, (s)he must reboot
her/his PC in order to start a new Remote Assistance session. Attempts to
start a new Remote Assistance session without first rebooting fail,
displaying the following error message:

Remote Assistance cannot connect because the novice is currently being
helped by an expert. Only one expert can provide help at a time.
So, my question is how can a Remote Assistance session be correctly
terminated, by either the Expert or the Novice, such that a new session can
be started up, say 5-10 minutes later, without the need for the Novice to
first reboot his or her PC?