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Two weeks ago, email from my cousin in Ireland stopped being received (I am
in the USA) for no apparent reason. She has checked/verified my address that
she is sending to and it is correct. I have checked/verified that there are
no blocks or filters turned on that should prevent her email from coming
thru. I have even checked to make sure that her domain "ie" for Ireland is
not blocked from my email. I had previously been receiving her email with no
problems and had made no changes to my email program or computer.
I have gone to her email address, right clicked and scrolled to "junk mail",
then clicked on "add user to safe sender's list" and also "add user's domain
to safe sender's list". On the specific day I do that, her emails will come
thru. Then the next day, they no longer come thru and continue to disappear.
She receives no error messages, nor do I. I never receive the emails. We
have verified this by calling each other on the phone so I know she is
sending multiple emails daily that I do not receive.
I have contacted Comcast, but no solution to date. Have been using McAfee
firewall and Norton anti-virus. All of my other email seems to be coming
thru fine, it is just the email from my cousin in Ireland that I have not
been receiving.
Thanks for any suggestions!
in the USA) for no apparent reason. She has checked/verified my address that
she is sending to and it is correct. I have checked/verified that there are
no blocks or filters turned on that should prevent her email from coming
thru. I have even checked to make sure that her domain "ie" for Ireland is
not blocked from my email. I had previously been receiving her email with no
problems and had made no changes to my email program or computer.
I have gone to her email address, right clicked and scrolled to "junk mail",
then clicked on "add user to safe sender's list" and also "add user's domain
to safe sender's list". On the specific day I do that, her emails will come
thru. Then the next day, they no longer come thru and continue to disappear.
She receives no error messages, nor do I. I never receive the emails. We
have verified this by calling each other on the phone so I know she is
sending multiple emails daily that I do not receive.
I have contacted Comcast, but no solution to date. Have been using McAfee
firewall and Norton anti-virus. All of my other email seems to be coming
thru fine, it is just the email from my cousin in Ireland that I have not
been receiving.
Thanks for any suggestions!